Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,883 Reviews)
Rating breakdown 1,883 reviews
5 Stars
1,545
4 Stars
204
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Outdated.
on April 28, 2024
Posted by: Erika Hutson
Streaming live sports stream goes in and out. Can’t use 5G. Outdated device. No voice control
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 3, 2024
Hi, Erika Hutson. We appreciate your input! Please be advised that the Roku Express remote doesn't have a voice feature, as it is a simple remote. You can check our website for new devices at Roku.com. Other remote devices have a voice command feature and power and volume controls. Your feedback is very important to us. We hope this is helpful. Happy streaming!
Written by a customer while visiting roku.com
Customer Rating
5
on April 26, 2024
Posted by: Carmelita Trowbridge
from WA
Great! AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
3 stars
on April 18, 2024
Posted by: Tammy123
from Hudson, Florida
I don’t understand why I have to replace the box every year…otherwise I love it.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 28, 2024
Hi Tammy, thank you for sharing your feedback. We're glad to hear you love your Roku! It's unusual that you need to replace your Roku device annually. Our products typically have a longer lifespan, and we offer a 1-year limited warranty to ensure any issues during that period can be addressed. For more detailed information on our warranty or to get step-by-step instructions for returns and replacements, please visit our support article here https://support.roku.com/article/208757058. If need any assistance along the way,
We’re always here to help!
Roku Customer Advocate
We’re always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
So much better than cable!
on April 13, 2024
Posted by: Family room
from Naperville, IL
While hesitant to eliminate my cable connection after over 30 years, I wish I went to this years ago!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it!
on March 24, 2024
Posted by: Heathbar
from Easley, SC
This is our fifth Roku. We have 5 TVs. The Roku works a lot better than than our provider. We will keep buying Roku!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Flaky software needing constant reset
on March 24, 2024
Posted by: Man Cave
from Kansas City, Mo.
Wakes up consistently snowy background on Home screen requiring system restart. Even worse multiple times it would wake up and be stuck in a loop on the bouncing Roku screen and wouldn't go into Home screen. Factory reset including signing into all your apps again. Major pain. On off switch might help. Seems to get pretty warm just sitting there unused. Better more stable software would help too. It's plugged into power block, not tv.
Had these exact issues on two of the Roku Express model.
Had these exact issues on two of the Roku Express model.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Flaky software, difficult to get started
on March 22, 2024
Posted by: 90BamaCat
from Huntsvegas, AL
1) Stuck in software update loop at initial power up. Finally found something about poor wireless connection possibly causing problem (which seems a bit sketchy to me, Roku developers, have you ever heard of checksums), and was able to move to different TV and complete the update.
2) Once I updated software, player refuses to boot on any TV but the one where update was performed.
2) Once I updated software, player refuses to boot on any TV but the one where update was performed.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello there, help has arrived! Your device may have insufficient power to get up. It is commendable to plug in your Roku device separately to a power outlet. Additionally, we need to consider the stability of your internet connection. Try to establish a connection to another network, like a Mobile Hotspot. You can also refer to this FAQ article for guidance at https://support.roku.com/article/115002796148 If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Roku device
on March 1, 2024
Posted by: Gary
from Texas
I am constantly having to pull the batteries out and put them back in to get the remote to work rlght. The functions on the remote work about half the time and will correct sometimes if I tap it on the table or remove the batteries or reboot the receiver. It’s like it has a mind of its own. The first Roku device I bought never really worked correctly either, but was better than this second one. There’s got to be a better alternative than this junk. I won’t be buying a third Roku. Fool me once……
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Gary, thank you for sharing and for your efforts to resolve the issue. We’d like to provide more helpful ideas. Please ensure that there is no visible obstruction between your Roku remote and the device. Always make sure that you can see the front of your Roku device. Test your remote from various positions and do not hide your streaming player. More troubleshooting steps are available at https://support.roku.com/en-us/article/208755708#section-4. If the issue persists, don’t hesitate to contact us at https://support.roku.com/contactus for additional assistance. Your satisfaction is our priority. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com