Bought a Cordless V10 and like it, except one has to keep pulling the trigger to use it. There is no permanent on switch to run it. Otherwise it works good.
Within the first two weeks of use, vacuum completely stopped working. It wouldn’t charge, the battery light wouldn’t light up. It just went “dead” in the middle of vacuuming. We have returned it, and were told that it’s a common problem with the battery. I’m greatly disappointed as we have owned an older model of this vacuum before and used it for years.
No, I would not recommend this to a friend.
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Response from DysonBy Customer Service, Rubaid K, August 2, 2025
Thank you for sharing your experience with us. We are truly sorry to hear that your vacuum cleaner stopped functioning so abruptly and that the battery issue disrupted your cleaning routine. We understand how disappointing and inconvenient this must have been, particularly given your trust in the durability of your previous Dyson model. Your feedback is extremely valuable, as it helps us identify areas where improvement is needed. We are continuously working to enhance the performance and reliability of our products, and insights such as yours play a vital role in guiding those efforts. If you are open to further support, we would be glad to assist, whether by discussing alternative models, offering usage tips to help extend battery health, or addressing any questions you may have regarding future product improvements. Please do not hesitate to contact our customer support team or email us directly at askdysonus@dyson.com. Thank you once again for your thoughtful feedback. Dyson extends its warmest wishes for your continued health and happiness.
So far this vacuum is doing a great job. I have only had it for a month but seems to be working as described. I had a V8, but this v10 seems a bit better.