I replaced my previous Dyson, which I loved. I cannot use this one as easily. I have to pick it up and carry with two hands like a Tommy Gun. I mostly use the hand held for quick clean up and dusting. I cannot use it with just one hand. I live in a small condo and don't have a wall for the mount, so I store is under my bed plugged in. So it's even harder to get out than my earlier model. It's a bit of a burden, really.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 3, 2025
Thank you for sharing your feedback. We are pleased that your previous Dyson served you well and appreciate your continued trust in our products. We regret that your current model has not met your expectations regarding ease of use and storage convenience. We understand how important it is for a vacuum to be lightweight and accessible, especially for quick cleanups in compact living spaces. If you are open to it, we would be happy to explore alternative setup options, such as storage solutions, and provide guidance on optimizing usage for comfort and efficiency. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson experience. We appreciate your input and look forward to supporting you further.
I reluctantly bought this, (price seemed a little high) and after first use I realized it is worth every penny. Before it's first use, we vacuumed with what has been a very good vacuum and then thoroughly shampooed the carpets. Tons of dog hair with both steps. The next day I used the new Dyson and was shocked at how much dog hair it picked up. After years of managing hotels I've seen the good, bad & ugly in vacuums. This one is better than most of the commercial level vacuums. Do watch the discharge chamber; full is half way up the cylinder not the top. Saw this in another review before I purchased it and once you use it it will make sense.
I bought this close to one month ago and I just got the replacement main body and bin that was stuck together after our first I send unable to slide open. This is my fourth Dyson over the years and it’s the most disappointing that I purchased. SADLY!