Customer reviews from philips.com
Philips - Sonicare Genuine G3 Premium Gum Care Replacement Toothbrush Heads - 2 Count - HX9052/95 - Black
Average customer rating
4.3
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
40
4 Stars
8
3 Stars
1
2 Stars
3
1 Star
6
83%of customers recommend this product.
(
44 out of
53)
Customer Reviews for Philips - Sonicare Genuine G3 Premium Gum Care Replacement Toothbrush Heads - 2 Count - HX9052/95 - Black
Customer Rating
5
Sparkly clean
on December 3, 2020
Posted by: Kev94
Gender:Male
[This review was collected as part of a promotion.] I’m a huge sonicare fan boy. I feel like everything the company makes is just top notch. When I’m looking for a toothbrush or tooth brush head, I want it to have soft bristles to protect my gums and designed in a way to make sure that all plaque is removed when I brush. This definetely gets the job done. The brushsynch while not entirely useful was a nice premium touch, I don’t think it adds much to cleaning aspect, but great user experience to snap in a brush and have it detect the head.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Works well
on December 2, 2020
Posted by: Javi32
Gender:Male
[This review was collected as part of a promotion.] I was excited to get these. I needed replacement heads and sonic is amazing. These are soft and I feel like they deep clean like no other. My mouth feels so clean and healthy! Love that they are soft but still get the job done.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Toothbrush head
on December 2, 2020
Posted by: Awhitworth85
Gender:Female
[This review was collected as part of a promotion.] I really enjoy using the Phillips Sonicare G3 Premium Gum Care toothbrush heads. The brushes are not to soft but not too hard. Leaves me with nothing but a clean teeth feeling. The brushed are so simple to change.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Sub-standard Manufacturing - Brush Head
on May 15, 2020
Posted by: Zehb
Gender:Male
Like other reviewers, the bristles on the replacement head starting detaching after only weeks of use. Also, the replacement head sounds much louder than the one that came with the product when first bought, loud enough to be annoying. Philips needs to have a word with manufacturer(s) about poor quality replacement heads. This is harming Philips’ reputation as well as that of the Netherlands.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Garbage
on January 29, 2020
Posted by: Bebegateaux
Like the other reviewers the bristles started falling out before two weeks. And I only use it once per day! What a bunch of garbage for a "premium" head.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Care, February 6, 2020
Hello Bebegateaux, thanks for reaching out to us. We're sorry to hear about your brush heads behaving like that. This indeed is a common issue, it's usually due to certain brands of toothpaste. Could you perhaps reach out to us, so that we can see what we can do for you? We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Written by a customer while visiting philips.com
Customer Rating
1
Bristles falling out.
on November 2, 2019
Posted by: scamper-gal
Gender:Female
After a couple of months this Sonicare G3 toothbrush began losing it's bristles. I thought it was a fluke, but the second one is doing it also.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 16, 2020
Hi there,
Thank you for sharing your honest feedback with us here. We regret to hear that your toothbrush's bristles fell out. We'd be happy to look into this for you to see how we can help. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Thank you for sharing your honest feedback with us here. We regret to hear that your toothbrush's bristles fell out. We'd be happy to look into this for you to see how we can help. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
This product has great quality
on June 24, 2019
Posted by: Cubi
Gender:Male
Love the product easy to use and clean nice and the quality is good
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Disappointed
on February 11, 2019
Posted by: gtbinnie
Gender:Female
I began to use the toothbrush on 01012019, it was very quiet and cleaned very well, the app did not connect each time to work in sync while brushing my teeth. Lat week on 1 Feb 2019, the toothbrush begun to emit a loud noise as I was brushing my teeth and has continued since.
My prior sonicare flex care brush sounds better that this one.
Pros: see above comment
Cons: see above comment
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, February 12, 2019
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com