Hi Seniorplus,

Thank you for your feedback as it helps us understand the areas where we can improve our products.

While the G3 Premium Gum Care heads are designed to provide thorough cleaning and gentle care for your gums, we certainly don’t want our product to cause any inconvenience or discomfort. We recommend ensuring that the brush head is attached correctly and trying different brushing angles. However, if the issue persists, we would like to offer further assistance.

Please reach out via social media. We're on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips), and X (https://twitter.com/PhilipsCare). Not on social media? No problem. You can also contact us through our support page (https://www.philips.co.in/c-w/support-home/support-contact-page).

We are here to help ensure you have a positive experience with our products.

Best regards,
Philips Consumer Care

Hello Seniorplus,

Thank you for sharing your feedback with us, we appreciate the time you took to make this comment. We apologize for any inconvenience this may have caused you. We want to do our best to improve our products and make sure our customers are satisfied with them.

Here are some tips we have for you to help you with this problem. Tip #1, Carefully trim the plastic edges with a small pair of scissors or nail clippers. Tip #2, Make sure the brush heads are compatible with your toothbrush model. The last tip is to try different brushing techniques, you can angle the brush slightly to minimize contact with your teeth. If these doesn't help improve your brushing please get in touch with us in our via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). Don't worry if you don't use any social media you can still reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page.

Hope to speak to you soon!

Best regards,
Philips Consumer Care