Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
53
4 Stars
15
3 Stars
4
2 Stars
4
1 Star
8
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Posted by: Anonymous
from Bronx,N.Y.
Verified Purchase:Yes
I was hoping for the 14 inch,but i got the 16 inch,and it has 16gb and A.I.
Response from hp.comBy Emily, HP Customer Experience, July 30, 2026
What a great surprise! 💙 We’re thrilled that the larger screen, 16GB of memory, and built-in AI tools are powering your new setup. Welcome to the HP community!
Written by a customer while visiting hp.com
Posted by: TLC87
Verified Purchase:Yes
Nice, lightweight computer. Battery power in fantastic. Operating system quick and smooth transitions. Bright colors. Great size for travel.
Response from hp.comBy Emily, HP Customer Experience, May 15, 2026
Thank you for the 5-star review! We are thrilled that you are loving the OmniBook's lightweight design, vibrant display, and exceptional Snapdragon battery life for your travels.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Great size, great speed, fits right in quickly. Was a bit cautious about Snapdragon but it works great with Office 365 and basic software. GREAT purchase!
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, April 27, 2026
We’re so glad to hear the Snapdragon-powered OmniBook is exceeding your expectations with its speed, size, performance, and seamless compatibility with Office 365! Thank you for choosing HP. 💙
Written by a customer while visiting hp.com
Posted by: Anonymous
from Morningside, MD
Verified Purchase:Yes
I love this computer. It is much faster than my Chromebook. Love using copilot on the computer.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, April 20, 2026
We're glad you’re loving the OmniBook 5! Copilot is a game-changer for staying productive, and we're happy to see it's making a difference for you. Thank you for choosing HP! 💙
Written by a customer while visiting hp.com
Posted by: A. M.
from New York
Verified Purchase:Yes
So far no issues the laptop is running good. Easy to set up and use. Runs smooth and I’m able to get simple things done
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, April 20, 2026
We are so glad the setup was a breeze and that you are enjoying the seamless performance. Thank you for choosing HP and for sharing your 5-star experience!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Darlington sc
Verified Purchase:Yes
Great experience
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, July 31, 2026
Glad to hear your new laptop is hitting the mark. Delivering reliable performance that fits your needs is what we build for. Thank you for choosing HP!
Written by a customer while visiting hp.com
Posted by: DannyC1
from Central VA
Verified Purchase:Yes
I got a 14 inch but I was looking for a 15 inch but didn't see one available. My previous laptop had a numeric key pad and this one doesn't
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, February 26, 2026
Hi Danny, thanks for the 4-star review! We're glad you're enjoying your new OmniBook 5, though we completely understand the adjustment to the 14-inch screen. While the compact design doesn't allow for a built-in numeric keypad, many users find a Bluetooth keypad helps maintain that "desktop feel" for data entry. We appreciate this feedback as it helps us shape future designs.
Enjoy your new AI PC! 💙
Enjoy your new AI PC! 💙
Written by a customer while visiting hp.com
Posted by: Phoenix Rising Counseling
from Green Bay, WI
Verified Purchase:Yes
I love it so far! The touchscreen option is so efficient!
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, April 20, 2026
We are so glad the touchscreen is making your work more efficient! Thank you for choosing HP and for sharing the positive energy! 💙
Written by a customer while visiting hp.com