Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
53
4 Stars
15
3 Stars
4
2 Stars
4
1 Star
8
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Posted by: Rlfeen
from Baltimore, MD
Verified Purchase:Yes
Heading back to school and wanted a windows based PC. I’m an Apple user but was not happy with my MacBook Pro. Did lots of reviews and decided on HP.
Absolutely love this PC. It’s fast, quiet and battery is fantastic. I enjoy using it everyday. The screen is beautiful as well. Crisp blacks and vivid colors. It feels well built. I would buy again
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 28, 2026
Thank you for sharing your review and welcome to the HP community! We’re delighted to hear that the OmniBook 5 is delivering the fast performance, impressive battery life, and crisp display you needed for school. We hope you continue to enjoy using it every day!
Written by a customer while visiting hp.com
Posted by: KaceyLan
Verified Purchase:Yes
It gets really hot and the fan very loud when doing very few tasks simultaneously and it lags and freezes a lot also.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 30, 2026
We appreciate you bringing this to our attention, and we apologize for the disappointing experience with lag and fan noise. Please connect with our support team so we can look into this for you and ensure your device is running at its best! https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Not recommended, hardware is not good at all, so many glitches, Dont like it.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 29, 2026
We’re very sorry to hear that your experience hasn't met expectations and that you’ve run into technical issues. We want to ensure your device runs as smoothly as possible.
Please reach out to our HP Support team so we can help troubleshoot and resolve these glitches for you. https://www.hp.com/us-en/shop/cv/returnsandexchanges
Please reach out to our HP Support team so we can help troubleshoot and resolve these glitches for you. https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Customer Rating
2
Great physical product; but plagued with issues that made Windows unusable and returned it!
on July 21, 2026
Posted by: Caleb’s
from Florida
Verified Purchase:Yes
Sent it back
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 29, 2026
Hi Caleb, thank you for sharing your experience. We are very sorry that software performance issues impacted your use and led to a return. Delivering a reliable experience is top priority for us, and we appreciate your feedback.
If you decide to give HP another look in the future, please reach out to our team - we’d love to help find the right fit for you: https://www.hp.com/us-en/shop/cv/returns-exchanges
If you decide to give HP another look in the future, please reach out to our team - we’d love to help find the right fit for you: https://www.hp.com/us-en/shop/cv/returns-exchanges
Written by a customer while visiting hp.com
Customer Rating
2
Incompatible processor for Adobe Adobe Photoshop Elements and Premier
on July 17, 2026
Posted by: Anonymous
from Alaska
Verified Purchase:Yes
My new HP Omni 5 laptop's processor is incompatible to run Adobe Photoshop Elements and Premier that functioned on my older HP PC laptop. Never recived directions when I asked to return it to HP. Very disappointing!
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 20, 2026
Hi Fred! We are incredibly sorry to hear about your experience with your software compatibility and the delay in receiving your return instructions. This is certainly not the standard of service we aim to provide at HP, and we completely understand your frustration.
We want to make this right as quickly as possible. Because the HP OmniBook 5 features a Snapdragon® processor with ARM architecture, certain legacy applications may require specific system configurations to run as expected. Our Support team is reaching out to you directly to help process your return and get you into the right device for your needs. You can also manage your request directly anytime at our Returns & Exchanges portal: https://www.hp.com/us-en/shop/cv/returnsandexchanges
We want to make this right as quickly as possible. Because the HP OmniBook 5 features a Snapdragon® processor with ARM architecture, certain legacy applications may require specific system configurations to run as expected. Our Support team is reaching out to you directly to help process your return and get you into the right device for your needs. You can also manage your request directly anytime at our Returns & Exchanges portal: https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Posted by: Robin 5
from FL
Verified Purchase:Yes
Its OK, Its not what I understood the laptop was going to be from its discription
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 30, 2026
Hi Robin, we’re sorry to hear your new laptop wasn’t quite what you expected based on the description! We want to make sure you have the best experience possible, so please feel free to reach out to our support team if you need help finding the right setup or have any questions.
Written by a customer while visiting hp.com
Posted by: Palamut
Verified Purchase:Yes
Overall, this laptop is functioning well. However, it is difficult and a bit frustrating to use it because of the keyboard, which is probably the most important peripheral. It is bad enough that the keys are not back-lit, but white letters on gray keys (i.e. low contrast) make for an unpleasant user experience. Important enough to say “I wish I knew it“ before I bought it.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, June 10, 2026
Thank you for the 4-star review! We’re glad your OmniBook 5 is performing well, and we want to let you know that your Glacier Silver model actually does feature a backlit keyboard. To instantly improve key visibility and contrast, simply press the F5 key (or Fn + F5) on the top row to turn on and adjust the brightness levels. We appreciate your feedback and hope this quick fix makes your typing experience much more comfortable!
Written by a customer while visiting hp.com
Customer Rating
5
Solid laptop choice for schoolwork and research
on May 28, 2026
Posted by: S. Zemel
from Haifa, Israel
Verified Purchase:Yes
This computer is everything I need as an engineering PhD student. It has a solid battery life and can run data analysis programs without lagging (Solidworks, MATLAB, Graphpad, etc.). The keyboard is comfortable to use. Even though the power button is in the top right corner, where I'm used to the delete key (which is right next to it), so I keep accidentally pressing it, it doesn't power off the laptop with the light touch, which I really appreciate. I do miss having dedicated home/end keys (which are now incorporated as functions on the right and left arrow keys).
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, May 28, 2026
Thank you for the 5-star review! We are glad knowing our Snapdragon-powered battery life and performance are delivering the exact power you need. Welcome to the HP community. 💙
Written by a customer while visiting hp.com