Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
53
4 Stars
15
3 Stars
4
2 Stars
4
1 Star
8
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Posted by: NA
Verified Purchase:Yes
The computer works very well. However, I wish you hadn't changed the keyboard layout.
Written by a customer while visiting hp.com
Posted by: Johns
Verified Purchase:Yes
The display is the most outstanding feature. The biggest disappointment is the lack of inputs, no SD cards.
Written by a customer while visiting hp.com
Posted by: Sheila
Verified Purchase:Yes
I had the laptop in a soft shell case and my son knocked the case off the back of the couch and the screen was damaged. The cost of replacement was over half the cost of the laptop. I'll be buying a new more heavy duty laptop. Computer is not durable.
Response from hp.comBy Emily, HP Customer Experience, September 21, 2026
Sheila, we’re truly sorry this experience has left you questioning the durability of your OmniBook 5. We understand how disappointing it must have been to discover screen damage from a fall. We also recognize your concerns regarding the repair cost and how frustrating it can be when the expense feels disproportionate to the age of the device. We appreciate you sharing your perspective, as feedback like this helps us better understand our customers' expectations around durability and ownership experience. Thank you for taking the time to tell us about your experience.
Written by a customer while visiting hp.com
Posted by: Petunia
Verified Purchase:Yes
My computer is already acting up. I cannot connect a mouse to it, as it doesn't work. I prefer to use a mouse,as it's more efficient for me.
Written by a customer while visiting hp.com
Posted by: *****
Verified Purchase:Yes
I have been able to use in browser and AAA titles like spiderman miles morales. Great overall and amazing.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Kawasaki, Japan
Verified Purchase:Yes
I bought this notebook for private use and found it very reliable and comfortable to used. Love the designed and touchscreen features the brightness of the displayed in incredible I would recommend it to anyone who want a new and improved HP laptop.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
Hi Vinny, thank you for sharing your 5-star review! The OmniBook 5's reliability, comfort, and touchscreen experience is definitely great. It's wonderful to know that the bright display and thoughtful design have made such a positive impression. Thank you for choosing HP!
Written by a customer while visiting hp.com
Posted by: HP Customer Jeff
from California
Verified Purchase:Yes
Nice quality. Good screen but can be a little glary because it is very glossy. My biggest complaint is that they don't come in cool colors. Silver shouldn't even be an option these days. A few pantone colors would have been nice to choose from. Overall it is small powerful, runs cool and works good. Good keyboard. Wish it had USB-C on both sides for charging.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
Thank you for your review! We're glad to hear you're enjoying the HP OmniBook 5's compact design, performance, cool operation, and comfortable keyboard. We appreciate your thoughtful feedback regarding the glossy display, color options, and USB-C charging placement. If you're interested in additional color choices, the HP OmniBook 3 powered by Snapdragon is available in a variety of colors. Thank you for choosing HP!
Written by a customer while visiting hp.com
Posted by: Candlesmon
Verified Purchase:Yes
I purchased this during a 4th of July sale plus flash sale. It was close to 50% off. Perfect size for traveling plus a nice sized keyboard. Seems durable but only time will tell.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 11, 2026
Thank you for sharing your 4-star review! We are thrilled to hear that you were able to catch such a great deal during our sale and that the size, keyboard comfort, and portability are hitting the mark for your travels. If you ever need anything, HP Support is always here to help. Enjoy your new device!
Written by a customer while visiting hp.com