Customer reviews from hp.com
HP - OfficeJet Pro 8138e Wireless All-in-One Color Inkjet Printer Scan Copy Fax - Black/White
Average customer rating
4.2
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
43
4 Stars
9
3 Stars
11
2 Stars
5
1 Star
2
72%of customers recommend this product.
(
23 out of
32)
Customer Reviews for HP - OfficeJet Pro 8138e Wireless All-in-One Color Inkjet Printer Scan Copy Fax - Black/White
Posted by: Mosquito bite.
Verified Purchase:Yes
This was purchased to replace an Office Jet pro 8710. Although it does print it is not a good replacement.
Issues include difficulty in starting up, requiring a call to support, rebooting modem, powering up and down, reinserting cartridges etc. certainly not plug and play. The need to connect to the internet is silly. The Insta Ink program may have some value but the ability to give control of my printer to some entity if I use a non Insta Ink - yet still oem HP cartridge is totally u acceptable but accept I must if I want to print. Getting out of the program is also difficult. This should not be. Its my printer purchased outright with my money. I own it therefore I should be able to do as I wish. If I choose to use the proper HP cartridges purchased at a lower cost then I should be able to do so. HP still gets the sale whether it is to a middle supplier or factory direct. And bonus to HP you still bet my monthly fee without providing anything.
If my printer gets shutdown because if this, it will be put into the recycle bin and a competitors unit will be purchased.
Tbe double sided print option where I have to remove the paper, flip it over and restart is dumb. That is single sided printing with human intervention. A large document will take hours of labour to perform that action whereas my 8710 could run by itself unattended.
The build quality seems much flimsier than the 8710 as well. I was very happy with the 8710 until a small spring was found near the printer. Being unsure where it came from and fearing a failure at an in opportune time this number printer was purchased but unless I am seriously misunderstanding the functions, the Insta Ink program I regret this purchase after over 20 years of HP loyalty. The date of use is approximate.
Issues include difficulty in starting up, requiring a call to support, rebooting modem, powering up and down, reinserting cartridges etc. certainly not plug and play. The need to connect to the internet is silly. The Insta Ink program may have some value but the ability to give control of my printer to some entity if I use a non Insta Ink - yet still oem HP cartridge is totally u acceptable but accept I must if I want to print. Getting out of the program is also difficult. This should not be. Its my printer purchased outright with my money. I own it therefore I should be able to do as I wish. If I choose to use the proper HP cartridges purchased at a lower cost then I should be able to do so. HP still gets the sale whether it is to a middle supplier or factory direct. And bonus to HP you still bet my monthly fee without providing anything.
If my printer gets shutdown because if this, it will be put into the recycle bin and a competitors unit will be purchased.
Tbe double sided print option where I have to remove the paper, flip it over and restart is dumb. That is single sided printing with human intervention. A large document will take hours of labour to perform that action whereas my 8710 could run by itself unattended.
The build quality seems much flimsier than the 8710 as well. I was very happy with the 8710 until a small spring was found near the printer. Being unsure where it came from and fearing a failure at an in opportune time this number printer was purchased but unless I am seriously misunderstanding the functions, the Insta Ink program I regret this purchase after over 20 years of HP loyalty. The date of use is approximate.
Written by a customer while visiting hp.com
Posted by: Ironman
Verified Purchase:Yes
It took alittle bit to get set up. Once i figured it out it is good.
set -up instructions need better details
Written by a customer while visiting hp.com
Posted by: K Quaye
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting hp.com
Posted by: Suzanne J
Verified Purchase:Yes
Easy to use intuitive product. Enjoying the document feeder. It’s actually been quite helpful to have the HP Ink program.
Written by a customer while visiting hp.com
Posted by: Noreen
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting hp.com
Posted by: Rolly Felix-emenim
Verified Purchase:Yes
Print, copy, scan and best of all, sending fax to anybody and anywhere 💯. I didn't have to leave home to use public service or buy a different fax machine. The ink is fantastic 👌
Written by a customer while visiting hp.com
Posted by: Barbro
from Alliston Ontario
Verified Purchase:Yes
Problems tapping the screen for choices. The ink on yellow ran out and whe cartridge replaced, the other cartridges ran also out so I had to replace all. Not sure when new cartridges will be sent the setup is not the same as previous HP 8710 printer.
The wifi connection from other computers not working.
The wifi connection from other computers not working.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: GRRonald
from Penetanguishene. Ontario
Verified Purchase:Yes
Works well .seems easy on ink.very clear clean printing. Find it difficult to use as an a copier as lid does not stay up unless fully opened. I found difficult to set up and when I asked for help it came from ( I realized later I think.??) 3rd party and they had me going in no time. They did insist that i down.load a whole bunch of security things and charged 200 for a year service. Note actually wanted far more ?(US $ ?) FOR 3 years. But I declined .not sure now what happens after year is up. Haven't done any pictures yet.or envelopes so can not comment. This my third HP printer.and have been more than happy with all i did sign up for ink program and i think it will work well although i do not print near as much any more
I would recommend this to a friend!
Written by a customer while visiting hp.com