Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(29,301 Reviews)
Rating breakdown 29,301 reviews
5 Stars
25,096
4 Stars
3,290
3 Stars
569
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
1
Titanium grade 5
on February 21, 2025
Posted by: Disappointed Customer
from WA
Expertise:Beginner
This is just about titanium grade 5 frame in official samsung case. The bottom frame got dented from falling on the concrete floor. It was in offcial samsung case that somehow the bottome of the case has wide open area. The bottome corner of the phone also got dented even inside the case.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 24, 2025
Hey there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you, and wanting to feel confident in the durability of your device. We have provided links to Customer Care+ team, Samsung Support Team, and your warranty information for clarification, if you are seeking assistance with a repair. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
wow
on February 21, 2025
Posted by: nice camera
Wow good quality display nice finishing and quality full
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, excellent battery life
on February 21, 2025
Posted by: drjerry
[This review was collected as part of a promotion.] ready setup, light weight compared to S24 ultra. great battery life. love AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This new phone is great , love all the new stuff
on February 21, 2025
Posted by: DioS25Ultra
[This review was collected as part of a promotion.] I love the" new brif" makes everything easier , also the new Ai futures like audio erase , the flat screen with the no reflection. I always being a samsung user from the s3 to s25 ultra , and so far this s25 ultra is the best phone a had . Also the speaker and the camaras are Greta love my new s25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote shutter on S-pen removed🙃🫨🙄
on February 21, 2025
Posted by: Elisa
from Oakland, Ca
Expertise:Expert
I like the new shape. I hate that the remote shutter on the S-pen is gone, that's literally all i used it for! Hopefully they bring it back
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
problems with Updates
on February 21, 2025
Posted by: Belle
I have had update problems. I want my old Note 10 back.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Belle, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We completely understand how important the software and security updates are to ensure you have the most up to date features and feel confident in the security. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve this experience with updates you have available on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Motoralas Metros T Nobles😀
on February 21, 2025
Posted by: Charles Jr Avery
Expertise:Intermediate
Not needs get in way of call up not known of districts.?
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from the Note 20
on February 21, 2025
Posted by: DaHatefulNate
[This review was collected as part of a promotion.] I finally made the jump from my Note 20. So far I love the upgrade.
Value
5
Written by a customer while visiting Samsung US