Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(29,597 Reviews)
Rating breakdown 29,597 reviews
5 Stars
25,351
4 Stars
3,326
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
3
Honestly disappointed in a big way
on March 19, 2025
Posted by: CiciMakesMuffins
This is my third Galaxy S(#) Ultra . I was SO excited to get this phone after going from the S23 Ultra to the A14 as a backup for a while. I bought the phone specifically for the camera features and ESPECIALLY because I love the remote shutter feature. ... Wanna guess what the s25 does not have, which i was NOT informed of upon purchase? Honestly, what the actual heck, Samsung? You charge ungodly pricea for these phones, and jack the cost up insane amounts with every model, and you DOWNGRADED us? TBH Samsung shou listen to us and not only put out the pens you know you should have in the first place, but you should be giving the. To customers who purchased early and got bamboozled into these useless garbage s pens. Further, it's such a shady thing to have done I will very likely switch phone brands next time because why would I be loyal to a company that clearly makes up BS stats and removes functionality to save a dime.
Response from Samsung USBy R&R Team, March 19, 2025
Hello CiciMakesMuffins, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality is to you when using your phone every day. We have provided links to two resources, one to help you with the redesigned features of the S Pen, and another to the complete manual that highlight voice commands and hand gestures you can use to remotely control your camera. We have lastly shared a link to the Samsung Support Team to help answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on March 19, 2025
Posted by: Nachmy
[This review was collected as part of a promotion.] I never had such a good experience with a samsung device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra... Great phone
on March 19, 2025
Posted by: MzTia2u
[This review was collected as part of a promotion.] I have been in the Samsung family for years and each year gets better. The S25 ultra is no different than the rest. Samsung has delivered once again and I like the new features, new design and the innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on March 19, 2025
Posted by: Squirrel
[This review was collected as part of a promotion.] This phone is Galaxys best yet It has awsome new features, the camera works really good with taking near and far photos and videos, the sound is very good, loud and clear, AI works wonderful this is just a superior top-notch phone, I would recommend this one to everyone that's in the market to but a new phone, go to Samsungs website and just read about all the new features and everything it has to offer, it's amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 Ultra is an exceptional pho
on March 18, 2025
Posted by: HBCSAMSUNGLOVER
[This review was collected as part of a promotion.] I'm particularly impressed with the "Seamless Actions Across Apps" feature, which allows me to switch between tasks effortlessly. The "Now Brief" feature is also very useful, as it provides me with quick summaries of important information. The camera quality is incredible, and the "Audio Eraser" feature is a great bonus for recording videos. The screen is vibrant and sharp, and the phone is very fast and responsive. The battery life is excellent, and I can go a full day on a single charge. Overall, I am very satisfied with my Galaxy S25 Ultra and would recommend it to anyone looking for a high-end phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone yet!
on March 18, 2025
Posted by: Built4Speed
[This review was collected as part of a promotion.] I use my phone for both work and personal. I have had almost every Samsung Galaxy phone and this is by far the phone the best ever! From the seamless app integration and AI features, to the amazing camera, the Galaxy Now tab and the audio eraser, everything is easy to use and very power packed!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has unlimited options and I love it!
on March 18, 2025
Posted by: Juju81
[This review was collected as part of a promotion.] Amazing camera that is unequivocally the best phone camera out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features.
on March 18, 2025
Posted by: Weezers2
[This review was collected as part of a promotion.] I love my new Galaxy S25 Ultra. The camera is awesome. Way too many features to list. It's fast charging and lighter than expected. Very satisfied!
Value
4
Written by a customer while visiting Samsung US