Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(29,597 Reviews)
Rating breakdown 29,597 reviews
5 Stars
25,351
4 Stars
3,326
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
5
Love this phone it's the best I've had to date
on March 21, 2025
Posted by: Lovebugs25
[This review was collected as part of a promotion.] Great phone and although I'm not sure how to work gbd AI I'm sure it's just as good on here.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fell in love within 5 min
on March 20, 2025
Posted by: DrewGlizzy
[This review was collected as part of a promotion.] Had to go into my mobile carriers store to get a feel for it and was not disappointed one bit . The feel is way better than the s22. I can instantly tell the smoothness in transitions. Can't wait to take amazing photos with the camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 20, 2025
Posted by: Raizzo
[This review was collected as part of a promotion.] Love this phone so far. Great upgrade from my S23 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera quality
on March 20, 2025
Posted by: 1CATSHORTOFKRAZY
[This review was collected as part of a promotion.] User friendly edits for pictures & object eraser. The 6.9 screen makes my old s22 seem like a toy in comparison. 1 downfall, the flashlight option disappeared after my apps from old cell transferred.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Does everything my s23 ultra did
on March 20, 2025
Posted by: No1left27
[This review was collected as part of a promotion.] I like the features and how the phone works. I dont like how you try to say period in talk to text it spells it out and i dont like that the phone didnt come with a charging block and costs more when the same amount of materials were made to make this one an its more expensive. Over all samsung ultra is a good device as my s23 ultra lasted 3yrs but giving less at more cost isnt cool..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything you need a phone to do
on March 20, 2025
Posted by: Stephen
[This review was collected as part of a promotion.] The battery life is superb. The screen looks amazing. You feel like you have a flagship phone in your hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Utra 25 smartphone
on March 20, 2025
Posted by: Tonton
[This review was collected as part of a promotion.] I got this phone last month utra S 25This phone is fire 🔥 everything work perfect navigation battery life 👌 make call so clear I really recommend everyone to jumped in Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung s25 Ultra
on March 20, 2025
Posted by: Senthil
from New Jersey
Never ever buy this phone. It really has lot of software issues. If i use the speaker, the receipent is receving a feedback effect, when the phone is locked, the youtube audio stops (I have youutube Premium) and never happened on other phone. And when i use charger, the phoen is heated
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello Senthil, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time with new devices to integrate your preferences in to your usage. We would love to help you with the frustrations you mention experiencing to have the best experience possible with your phone. We have provided links to articles to help you with the temperature of your device and the feedback you mention. When using your YouTube if you are locking you device the audio control panel should come up on the lock screen and you can press play to restart the audio. We have provided a link to the full device manual to help you with the settings and home screen options available. We have lastly, provided a link to the Samsung Support Team if your frustrations continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US