Customer reviews from sharkninja.com
Shark - Matrix Robot Vacuum
Average customer rating
4.7
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
93
4 Stars
17
3 Stars
7
2 Stars
0
1 Star
1
94%of customers recommend this product.
(
51 out of
54)
Customer Reviews for Shark - Matrix Robot Vacuum
Customer Rating
3
Great features wish they worked as they should
on October 23, 2025
Posted by: PharmDMamax2
Gender:Female
Got a replacement for my older shark that bit the dust. Features on this are supposed to be better than my last yet the no go zones are not no goes at all as I have found it in each of the rooms it is not supposed to go to, and the battery life is trash. Only works for about an hour before it needs to recharge my last one would last days without needing recharged and could clean the whole house with battery to spare. Only positive over my old one is this one works some. They do help tremendously on hard floors to keep down dust but you have to make sure the floors are picked up each time you run it and that’s tough with kids and a full time job.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Thank you for taking the time to share your experience with the Matrix Robot Vacuum. We’re truly sorry to hear that it hasn’t lived up to your expectations, especially when compared to your previous Shark model.
We understand how important reliable no-go zones and long battery life are, especially in a busy household with kids and a full-time job. It’s disappointing to hear that the vacuum entered restricted areas and didn’t last long enough to complete a full clean. That’s certainly not the experience we want for our customers.
We appreciate your note about its performance on hard floors, and we’re glad it’s helping reduce dust. Still, we’d love the opportunity to troubleshoot the issues or explore a better fit for your home. Please reach out to our Customer Care team at 1-888-228-5531, we’re here to help.
Thank you again for your honest feedback. It helps us improve and better serve families like yours.
Sincerely,
Shark Clean US
We understand how important reliable no-go zones and long battery life are, especially in a busy household with kids and a full-time job. It’s disappointing to hear that the vacuum entered restricted areas and didn’t last long enough to complete a full clean. That’s certainly not the experience we want for our customers.
We appreciate your note about its performance on hard floors, and we’re glad it’s helping reduce dust. Still, we’d love the opportunity to troubleshoot the issues or explore a better fit for your home. Please reach out to our Customer Care team at 1-888-228-5531, we’re here to help.
Thank you again for your honest feedback. It helps us improve and better serve families like yours.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth it
on October 17, 2025
Posted by: Binx25
Gender:Male
Worked great for a few days, now it constantly throws error messages and doesn’t complete a cleaning task.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for sharing your experience, and we’re truly disappointed to hear that your Shark Matrix Robot Vacuum is showing error messages and not completing cleaning tasks. That’s definitely not the performance we want you to experience, especially after a great start.
We’d love the opportunity to help troubleshoot the issue and get your robot back to working as expected. Sometimes error messages can be resolved with a quick reset or update, and our Customer Care team is here to walk you through it.
Please reach out to us at 1-888-228-5531 with your model and error details, we’re ready to assist and make this right. Thank you again for your feedback, and we hope to restore your confidence in Shark.
Warm regards,
Shark Clean US
Thank you for sharing your experience, and we’re truly disappointed to hear that your Shark Matrix Robot Vacuum is showing error messages and not completing cleaning tasks. That’s definitely not the performance we want you to experience, especially after a great start.
We’d love the opportunity to help troubleshoot the issue and get your robot back to working as expected. Sometimes error messages can be resolved with a quick reset or update, and our Customer Care team is here to walk you through it.
Please reach out to us at 1-888-228-5531 with your model and error details, we’re ready to assist and make this right. Thank you again for your feedback, and we hope to restore your confidence in Shark.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Does good cleaning job.
on October 8, 2025
Posted by: Sunshine59
from Mid Central WI
Gender:Female
I'm glad I finally purchased this, it was easy to hook to my wifi and I like that phone app as well. Scheduling cleaning is easy and so far all is going well. I didn't realize it talks and sends notifications to my phone when it gets in trouble. I came home one day to find it had tried to suck up my cats toy. It shut off and sent me a notification that it's brush roller was stuck to clean it out. Yesterday I was rearranging and the base wasn't level so it sent a notification it was on a cliff and might fall, level me out. It verbally told me to put the dust bin back in and also sent a notification. It cleans well even cat hair and litter. First mapping session missed the bedroom for some reason but got it on second try. It seems to be well made and is making my life easier cleaning.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on September 18, 2025
Posted by: BeckyS
from Texas
Gender:Female
The mapping feature is very hard to navigate. The vacuum does not clean as well as the shark robot I’ve had for over 5 years. Why did they take away the second sweeping brush? One is definitely not as good as two. I’m glad I got this on sale. Definitely won’t buy another shark robot until they go back to the old design that works great.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello Becky, Thank you for taking the time to leave a review. We're so sorry to hear that the mapping feature has been difficult to use and that the cleaning performance hasn’t matched your previous Shark Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Surprised in the best way!
on August 20, 2025
Posted by: evyn_3698
[This review was collected as part of a promotion.] This little vacuum(I named her Dolores after RHONJ!) impressed me!! I have a long hair dog and he loves to shed. When I first tried the vac I didn’t see how it’d get the hair from the corners, but it did! It has little brushes that shoot out to brush the corners. It was super easy to use. it’s pretty loud, it kinda sounds like a lawn mower hahaha. Also we have thick carpet in our rooms and it did ok on carpet, but was definitely better on the wood floors!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cleans every inch, doesn't miss a thing!
on September 29, 2023
Posted by: stevep13
[This review was collected as part of a promotion.] This vacuum has amazing mapping technology.
You can even go back in the app to see if any areas were missed.
I thought I would only use it between uses of our big Shark vacuum but this little guy gets in spaces that are really hard to reach.
The self cleaning brush roll works fantastic. I haven't had to clean it yet. Our last robot vacuum had to have the roller cleaned after each use.
Connecting the Shark Clean app to Google was a breeze, now we just use our voice to start cleaning.
Next time I will definitely be getting one with the dust bin attachment. And I will only be buying Shark vacuums from now on!
You can even go back in the app to see if any areas were missed.
I thought I would only use it between uses of our big Shark vacuum but this little guy gets in spaces that are really hard to reach.
The self cleaning brush roll works fantastic. I haven't had to clean it yet. Our last robot vacuum had to have the roller cleaned after each use.
Connecting the Shark Clean app to Google was a breeze, now we just use our voice to start cleaning.
Next time I will definitely be getting one with the dust bin attachment. And I will only be buying Shark vacuums from now on!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Just like the name says
on September 27, 2023
Posted by: jenellej
[This review was collected as part of a promotion.] Overall, this little guy does great. I think it would be worthwhile to get the one with the self-emptying capabilities as I have two dogs that shed a lot.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Helpful for busy lifestyles!
on September 25, 2023
Posted by: tinilikemartini
[This review was collected as part of a promotion.] I’m not someone with a lot of free time in life in general, so cleaning tends to get put in the back burner for me. This automatic vacuum has helped me keep my space clean, and thus I’m less stressed! It’s not for huge messes but it definitely helps for the days in between cleaning sessions. Overall very happy with this product and recommend it if you have the means to purchase it!
Written by a customer while visiting sharkninja.com