Customer reviews from sharkninja.com
Shark - Matrix Robot Vacuum
Average customer rating
4.7
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
93
4 Stars
17
3 Stars
7
2 Stars
1
1 Star
1
94%of customers recommend this product.
(
51 out of
54)
Customer Reviews for Shark - Matrix Robot Vacuum
Customer Rating
2
Ok starter vacuum but if you can afford to upgrade do it
on October 4, 2026
Posted by: LeannaC
The shark was our first introduction to robot vacuums and it is just ok. We've since upgraded to a roborock and the difference is huge. The shark would often get caught on rugs or small items and then the whole routine would be stalled. I would constantly be cleaning the brush rolls and taking it apart to find jams. It did a good job of mapping the house but was constantly missing corners/underneath kitchen cabinets and chairs where you wanted it to work most. The app was also a pain, limited scheduling capabilities and only one floor mapping. It could hold a decent amount in the dust bin and still picked up a surprising amount but in retrospect I would jump right to a nicer model.
Response from influenster.comBy Ninja Kitchen, SharkNinja, October 5, 2026
Hi Leanna,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the Shark robot vacuum didn't fully meet your expectations, and we recognise how frustrating it can be when cleaning routines are interrupted by the vacuum getting stuck, or requiring frequent maintenance. We appreciate your balanced feedback regarding the mapping and debris collection performance, as well as your comments about corner cleaning, navigation around furniture, and the app experience. Insights like these are incredibly valuable and help us identify opportunities to improve both our products and customer experience. If you'd like us to look into any of the issues you've described, please reach out to our team via the link below and we'll be happy to assist.
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the Shark robot vacuum didn't fully meet your expectations, and we recognise how frustrating it can be when cleaning routines are interrupted by the vacuum getting stuck, or requiring frequent maintenance. We appreciate your balanced feedback regarding the mapping and debris collection performance, as well as your comments about corner cleaning, navigation around furniture, and the app experience. Insights like these are incredibly valuable and help us identify opportunities to improve both our products and customer experience. If you'd like us to look into any of the issues you've described, please reach out to our team via the link below and we'll be happy to assist.
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja
Written by a customer while visiting influenster.com
Customer Rating
5
Best vacuum ever!
on August 31, 2026
Posted by: MichaelM
I absolutely love this vacuum! It has way more suction power than I thought it would! Super easy to connect to my phone and maps out our whole house! Super easy to use. Picks up all my pet hair from my carpet and hard wood floors! Super durable little vacuum can go in so many places. I love the self emptying tank!
Written by a customer while visiting influenster.com
Customer Rating
5
Great vacuum
on August 19, 2026
Posted by: SejalP
My first impression of this product was, wow, it cleans and picks up everything I need it to. I use it daily after my kids go to sleep. So the vacuum can just run and pick up all the dirt and mess and whatnot. And it does its job. I love that it's lightweight, easy to set up, doesn't make too much noise.
Written by a customer while visiting influenster.com
Customer Rating
5
Great cleaning power.
on August 18, 2026
Posted by: NilufarS
This Shark robot vacuum works great on both hardwood and carpets. It picks up dust and pet hair very well, and it does a good job cleaning along the edges. The noise level is also low enough for everyday use. Overall, it makes cleaning much easier.
Written by a customer while visiting influenster.com
Customer Rating
5
on August 11, 2026
Posted by: YYYY
from NJ
Gender:Male
I have bought this product one month ago. It works great and it’s very helpful for quick cleaning.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Make your life easier
on July 21, 2026
Posted by: MariaQ
I love it because every time I go to work I program it so that I clean my house and when I come back I don’t have to worry about cleaning my apartment I love it to have my life easier
Written by a customer while visiting influenster.com
Customer Rating
5
New software is Smart!
on July 21, 2026
Posted by: jimK100
I now have had 3 Shark Robot Vacuums. This newest one is the best by far. Software is improved dramatically.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Picks up dog fur easily
on July 17, 2026
Posted by: AnnP
Without the robot vac I would never be able to keep up with the hair and dirt brought in by the kids and 2 large dogs. It is easy to set up and it navigates around chairs while still getting close to walls and in corners. It’s about the size of a dinner plate and always finds its way back to its base.
Written by a customer while visiting influenster.com