Customer reviews from sharkninja.com
Shark - Matrix Robot Vacuum
Average customer rating
4.7
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
93
4 Stars
17
3 Stars
7
2 Stars
0
1 Star
1
94%of customers recommend this product.
(
51 out of
54)
Customer Reviews for Shark - Matrix Robot Vacuum
Customer Rating
5
Simple, good, and cheap!
on July 6, 2026
Posted by: MichaelC
Works great, looks great and barely makes any sound! The charging is simple. It just gets in there automatically! There’s not a lot of features in the app, but it’s because they are updating it! The setup is simple too. Took me 2 minutes for me to set it. If you want something simple, good, and cheap, this is it!
Written by a customer while visiting influenster.com
Customer Rating
5
Great
on May 29, 2026
Posted by: LilyH
The Shark Matrix Robot Vacuum is a smart and efficient cleaning device that makes keeping floors clean much easier. I was impressed by how powerful the suction is, especially when picking up pet hair, dust, and crumbs from both carpets and hard floors. The Matrix cleaning feature helps the vacuum clean specific areas more thoroughly, which is great for high-traffic spots in the house. I also like how easily it connects to the app, allowing scheduling and remote control from anywhere. The navigation system works well and avoids obstacles better than many other robot vacuums I have tried. It runs quietly and automatically returns to the charging dock when needed
Written by a customer while visiting influenster.com
Customer Rating
5
A life saver!
on May 21, 2026
Posted by: JennaB
Love this vacuum! With pets and a toddler having this thing is a lifesaver! Set up was quick and easy and I love that I can control it from a simple app on my phone. The suction is powerful and it’s nice that you can adjust it as well. It has a little sweeping attachment that gets all the way to the edge of the wall and in corners, unlike some other robot vacuums. I also like that it doesn’t take up a ton of space and has a more sleek look
Written by a customer while visiting influenster.com
Customer Rating
5
The best for convenience and efficiency!
on May 12, 2026
Posted by: JordanB
This vacuum has saved my life! It’s so convenient to work right from the app. I can select which room I want it to go too and block off rooms I don’t want it to go! It’s not very loud when it’s running and does a great job capturing all the dog hair! And I love that it has an easy transition from carpet to hardwood.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Shark robot
on April 4, 2026
Posted by: Robin967
from Arlington TX
Gender:Female
I purchased and received this shark robot vacuum yesterday. Set up was quick and easy and I’m not even tech savvy. I’ve used it twice and I’m so pleased with the job it’s doing. My biggest issue has been where to put the robot where I don’t trip over it! Still deciding on that!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works well.
on January 20, 2026
Posted by: Nickelspat85
from Indianapolis, IN
Gender:Male
Bought this as an upgrade my from original robot and have been pleasantly surprised how well it works. I do wish it was a little quieter but overall that's my only complaint.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very Impressed!
on December 29, 2025
Posted by: Mary504
from New York
Gender:Female
Very impressed! I got this vacuum with the intention of using it alongside a regular standing vacuum but I’m not sure I’ll need to after seeing it in action. It’s a lot quieter than I expected — about the same volume as a dryer or dishwasher. It is able to get over smaller objects/move itself when it gets trapped, for the most part. And it even goes over areas a few times as well — which I like because that’s what I’d do with my standing vacuum. I don’t have any real complaints. My only minor complaint would be that it does appear to struggle with the concepts of chair legs… it eventually figures it out but can sound a little clunky at least on the first go around lol.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 28, 2025
Posted by: Tony sharks
Really impressed with how well it cleans up my dogs hair have it on a schedule by far the best you can get for the price
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com