Customer reviews from cuisinart.com
Cuisinart - Coffee Plus 12-Cup Coffeemaker & Hot Water System - Black
Average customer rating
4.7
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
143
4 Stars
30
3 Stars
7
2 Stars
2
1 Star
1
95%of customers recommend this product.
(
147 out of
154)
Customer Reviews for Cuisinart - Coffee Plus 12-Cup Coffeemaker & Hot Water System - Black
Posted by: Reynolds
Gender:Female
Verified Purchase:Yes
The coffee pot is great. I enjoy the capacity of the pot and the ease of making it. I'm not 100% sure the water filters do anything really. The only issue I have is that the hot water nozzle will splatter out water if the reservoir starts to run low while you're filling a cup. Other than that, the program setting has given me a fresh pot of coffee every morning and an easy way to make a quick cup of tea.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Stevebsam
Gender:Male
Verified Purchase:Yes
I am so impressed with the great taste of coffee, use organic whole bean ground. Coffee comes out hot and stays hot. Love the hot water dispenser for tea.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Shain
Verified Purchase:Yes
This coffee maker works really well and is easy to use. I wish the lid tipped back for easier filling. You have to remove the lid completely to fill the carafe. Otherwise, it’s perfect!
Written by a customer while visiting cuisinart.com
Posted by: V Petit
Gender:Female
Verified Purchase:Yes
The instructions for this coffeemaker are not very well done. If you want to make 1-4 cups of coffee you shouldn’t have more than that amount of water in the well because it keeps brewing until the water runs out, no matter if you have selected the 1-4 cup option before brewing begins. I have to turn off the brewing action to stop it after I get the amount of coffee I want. The automatic pause doesn’t stop the coffee from dripping onto the plate when you remove the carafe to pour a cup before brewing is complete, so be sure and place something quickly to catch the dripping. Drink your coffee quickly because this water doesn’t stay hot very long after brewing. And you have to keep tabs on how much water is in the reservoir because the “add water” notification cannot be seen anywhere on the panel that I’ve seen. It didn’t occur to me to measure the spot I place my coffeemaker in and it’s inconvenient having to pull it in and out from underneath the shelves in order to add water and coffee/filter. Make sure you have an open space to place it in or that your shelves are high enough to open both. If I had known all the things I’ve mentioned before I had used it several times I probably would have tried to return it. I gave it two stars because the hot water system works great and I like it a lot and would have given it three stars if this reservoir held more water. I’m disappointed in this purchase and wouldn’t recommend it for anyone else.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re sorry to hear your experience hasn’t been as smooth as we’d like. The coffee maker’s carafe temperature is adjustable to help keep your coffee hot, and monitoring the carafe during brewing can help prevent any drips. If you have questions or need guidance, Cuisinart Customer Service at 1-800-726-0190 is happy to help — we want you to enjoy the best possible experience with your coffee maker.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
The Cuisinart 12 Cup Coffee maker & Hot Water System is awesome. The brewed coffee has a rain shower head type design which distributes the water evenly on the coffee, giving it a total brew which increases the flavor of the coffee. In addition, the hot water system is very handy when making my morning oatmeal or other hot beverages. We just love it!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Susan Durlak
Verified Purchase:Yes
I really, really like this coffee maker. It’s easy to use, the coffee is hot and the water is also very hot. I was able to give away my electric kettle and my counter is not as crowded anymore. I also like that it beeps when the coffee is ready.
Written by a customer while visiting cuisinart.com
Posted by: Ggtomany
Gender:Female
Verified Purchase:Yes
Makes great coffee. I have used cuisinart coffee pots for over 20 years. I bought this one so I would have the separate hot water for the tea drinkers that don’t want coffee tainted tea
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: jeang
Gender:Female
Verified Purchase:Yes
This coffee maker makes hot coffee and keeps it hot. This coffee maker allows you to choose the temperature of the coffee- low, medium, or high and I always have it on high. We really don't use the hot water system
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com