Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Average customer rating
4.3
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
106
4 Stars
20
3 Stars
14
2 Stars
13
1 Star
5
87%of customers recommend this product.
(
90 out of
104)
Customer Reviews for OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Posted by: JJnn
Verified Purchase:Yes
The flap covering the charging port could be a little easier to open and it would be nice if it supported msg charging. Otherwise a good case.
Response from otterbox.comBy Customer Service, June 10, 2025
Hello! Thank you for your feedback! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement if problems do arise. Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Andrew H
Verified Purchase:Yes
Feels great, fits great, it's everything i wanted!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Henry
Verified Purchase:Yes
It doesn't clck into the belt clip very well and easily falls out.
Response from otterbox.comBy Customer Service, May 28, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
I have used Otterbox for years and have never had a phone break in any way although I have dropped many phones in ways that they would have broken otherwise.
Written by a customer while visiting otterbox.com
Posted by: Marc
Verified Purchase:Yes
Not magnetic. Doesn't work with Samsung adaptables. Product only works on its own not user friendly
Response from otterbox.comBy Customer Service, May 28, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: MobileWiseGuy
Verified Purchase:Yes
I recently picked up this OtterBox case and have been really pleased with it so far. I was looking for something rugged to protect my phone, but I didn’t want it to be overly bulky or unattractive. This case strikes a great balance — it feels solid in the hand and has a clean, streamlined look.
The design is subtle yet tough, and the texture gives it a nice grip without feeling sticky or picking up lint. A friend even commented, *“That’s a great-looking case — and it looks sturdy too,”* which confirmed I made the right choice.
One feature I was hoping for — but honestly wasn’t counting on — was wireless charging. To my surprise, it **does work** in my Hyundai Palisade’s wireless charging pad. It’s not lightning-fast, and you have to place it just right, but it gets the job done. That was a nice bonus I wasn’t expecting with a rugged case like this.
After a few weeks of use (and a couple of accidental drops), I can say the protection is definitely there. The phone is secure, the buttons are responsive, and the edges give solid screen and camera protection.
Overall, if you're looking for a sturdy case that doesn’t look or feel like overkill, this OtterBox is a solid pick. Great protection with just enough style and convenience built in.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Melanie
Verified Purchase:Yes
I love the color. The problem I have is the flap over the plug in. It is VERY difficult to plug in the device.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 16, 2025
Thank you for your feedback about the port cover on this product. We have taken your feedback to the company for future consideration on this option.
Written by a customer while visiting otterbox.com
Posted by: sammy
Verified Purchase:Yes
There is no better case than the Otterbox Defender Pro case. But I sure wish that you would get some better colors. Why are all the non-black cases two-toned? How about a pretty blue like you have for Apple? Or a solid navy? Or a solid brown? Or dark green. I hate the two-tone colors.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com