Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Average customer rating
4.3
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
106
4 Stars
20
3 Stars
14
2 Stars
13
1 Star
5
87%of customers recommend this product.
(
90 out of
104)
Customer Reviews for OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Posted by: FlaStv
Verified Purchase:Yes
Have always owned OtterBox for my phones but the last one the belt clip doesn't hold the phone very tight so the phone is always falling out
Written by a customer while visiting otterbox.com
Customer Rating
5
Armor your phone while keeping it easy to use
on August 21, 2025
Posted by: WA guy
Verified Purchase:Yes
Otterbox Defender Pro is the best way to protect top quality phones such as the Galaxy S25 Ultra. I tried three other cases on this phone. None had the quality feel (meaning easy to hold and keep hold of as well as the quality of the material) and the convenience (meaning assurance that important user points were protected but easily accessible) of Otterbox Defender Pro.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alfred
Verified Purchase:Yes
As all of the other Otterbox cases I have used in the past, this one should give my Samsung S25 Ultra excellent service for years to come.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dons
Verified Purchase:Yes
Phone falls out of holster. Little bit loose. Case is great.
Response from otterbox.comBy Customer Service, August 18, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Lindsay P
Verified Purchase:Yes
The texture on the back won't let a pop socket stay
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 15, 2025
We’re so sorry to hear about the trouble with your product! As we have not tested the case with Popsockets or other like products from other retailers, we cannot confirm how other products work with our Products from OtterBox. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Jonny
Verified Purchase:Yes
Great product except the locking clasp on the belt clip doesn't hold like my old one did. Pops easily when struck and phone falls out and to the ground which caused my screen saver to dimple
Response from otterbox.comBy Customer Service, August 15, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Dani
Verified Purchase:Yes
I trust no other case. This is the 3rd phone I have used the Defender case on. It has proven itself with every drop.
Written by a customer while visiting otterbox.com
Posted by: Judy
Verified Purchase:Yes
Haven't had to test the durability, however I feel my phone is fully protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com