Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Average customer rating
4.3
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
106
4 Stars
20
3 Stars
14
2 Stars
13
1 Star
5
87%of customers recommend this product.
(
90 out of
104)
Customer Reviews for OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Customer Rating
4
Durable easy to install wish there were more color
on December 31, 2025
Posted by: Cologurl
Verified Purchase:Yes
Durable easy to install wish there were more color and design options and that free clip was an option at time of purchase
Written by a customer while visiting otterbox.com
Posted by: Michelle
Verified Purchase:Yes
Otterbox is the only phone case that I have ever used on my phones. It protects them like no other case. I have dropped my phone some many times and my phone is still perfect, no cracked screens or any other damages. I just purchased a brand new Galaxy phone and I made sure that I purchased my OtterBox phone case to come in before my phone did.
If you want a perfect case to protect your expensive phone, then purchase an OtterBox phone case and you will be glad you did.
If you want a perfect case to protect your expensive phone, then purchase an OtterBox phone case and you will be glad you did.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Strong, reliable, and replacable when damaged
on December 22, 2025
Posted by: Mitch
Verified Purchase:Yes
Love my otterbox cases! I've been using them for the last 16+ years on all my devices!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Celena pettie
Verified Purchase:Yes
My husband had his case for 2days or less dropped it at the gym on rubber type floor and the case broke . Not made from strong materials anymore. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 22, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Mr Eli G
Verified Purchase:Yes
Holster for samsung s25 ultra holster poor quality
Response from otterbox.comBy Customer Service, December 16, 2025
Hello! The design of the holster is created to work with the new design of the Samsung Galaxy S25 series of devices and button placements. If you are still experiencing issues, please contact our customer service team and we are more than happy to assist with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
New phone, and I've always relied on Otterbox.
on December 13, 2025
Posted by: Midwestern Field hand
Verified Purchase:Yes
Great fit, very secure . Once the phone is encased, the fit with the holster is not as secure than with my previous phone models. Have had to wrap with a rubber band.
Response from otterbox.comBy Customer Service, December 15, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Carl H
Verified Purchase:Yes
I love the Otterbox Defender cases. They fit well, they're super durable, and priced fairly. I've dropped, stepped on, and even thrown my phone a few times with no issues.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: J A J
Verified Purchase:Yes
Working great for me. Much better than the competition cades.
Written by a customer while visiting otterbox.com