Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Average customer rating
4.3
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
106
4 Stars
20
3 Stars
14
2 Stars
13
1 Star
5
87%of customers recommend this product.
(
90 out of
104)
Customer Reviews for OtterBox - Defender Pro Series Case for Samsung Galaxy S25 Ultra - Fitted Protective Case - Black
Posted by: Howard M
Verified Purchase:Yes
When I decided to upgrade my Samsung Note20 to a Samsung S25 Ultra, my first search was to see what Otterbox had for a case. Initially what I found was Symmetry cases, which I have bought for other phones in the past, but hadn't for my phone. That goes all the way back to my old Samsung Note3 which was the first Samsung I purchased and with it my first Otterbox Defender case. Every phone I've owned has been in an Otterbox Defender case and everytime I trade in, the phone I send back looks as good as the day I placed it in the case. So when I say Defender cases are always dependable, it is based on my experiences using this style of case. Well to get me by, I bought the symmetry case and as soon as the defender case was available I ordered it. I have only had the S25 ultra for about 45 days so Im still learning the phone, but what I can say is charging with the case on has been a non issue. I have OEM and after-market charging devices and none have been an issue. The vehicle charging pad in my Telluride also senses my phone in its defender case. As far as holding the phone, the case offers a comfortable feel and yet does not allow slipping within the hand while holding it. I have unfortunately tested the drop capabilities twice. Once in my hand, the other off a table. Both successfully protected the phone and there was no permanent damage to the case either. I'd recommend this case to anyone wanting peace of mind.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeff M
Verified Purchase:Yes
I've always been a fan of Otterbox products but this particular item does not hold my phone securely. My phone has popped out of the belt clip several times and I will end up losing it soon if I'm not paying attention to my actions.
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Outer skin is floppy and loose my previous s24 ultra was doing the same
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: JesseT114
Verified Purchase:Yes
Great solid case, just wish it had more camera protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dhoralynn
Verified Purchase:Yes
Best accessory for my new device. It helps me to keep it safe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Thompson
Verified Purchase:Yes
Love this case, had one for my S22 and now my upgrade
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BDD3
Verified Purchase:Yes
As I have stated before, I am dissatified with my purchase of my Otterbox case. This purchase did not come with a holster, but I could order a free one. The holster took what felt like an eternity. I won't be buying Otterbox again
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 18, 2025
Hello! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our customer service team and we are more than happy to assist with this over the phone, or via chat!
Written by a customer while visiting otterbox.com
Posted by: RexE
Verified Purchase:Yes
Ive owned the past three iterations of Galaxy phones, each time choosing the Defender as my case. I thought there wouldn't be many differences for the s25 Ultra case, but there are a few. The back of the case is now a grippy texture instead of just flat and the shell feels and looks more durable, especially in the corners.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com