Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
The Fold7 is the mini-tablet I've been waiting for
on July 25, 2025
Posted by: PappaBearr2002
[This review was collected as part of a promotion.] With all the built in power of a tablet and all the convenience of a phone, the new Fold 7 is wonderful to behold. Boasting Galaxy AI help, it's a sinch to set up and get up and running in a relatively short time. It has a split keyboard that is better for my larger hands as 1 thumb no longer covers half a keyboard. Set up was simple and straightforward. The longest it took was downloading all my apps, and left me room to download even more. 🙃
I am excited to see if I can change the voice for the Galaxy AI, as I prefer a male voice telling me when I go off course in Google Maps. 😆
Now I just have to find the perfect case for it. Do yourself a favour and don't forget the phone insurance as this is LIGHT AND THIN. Even folded up, the Fold 7 looks and feels thinner and lighter than my Samsung Galaxy S24 Ultra was.
I am excited to see if I can change the voice for the Galaxy AI, as I prefer a male voice telling me when I go off course in Google Maps. 😆
Now I just have to find the perfect case for it. Do yourself a favour and don't forget the phone insurance as this is LIGHT AND THIN. Even folded up, the Fold 7 looks and feels thinner and lighter than my Samsung Galaxy S24 Ultra was.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So glad I switched
on July 25, 2025
Posted by: LoveFold7
[This review was collected as part of a promotion.] Having transitioned from iPhone 15 pro max, I am thoroughly impressed with the innovative features of the Fold 7. The integration of cutting-edge technology significantly enhances the user experience. The device offers a notable improvement in both entertainment and practical applications. Its versatility fosters a higher level of productivity, making it a truly remarkable device. This advanced design sets a new benchmark in the mobile industry.
Galaxy AI for the win!
Galaxy AI for the win!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall a great device in a great form factor
on July 25, 2025
Posted by: MannyPR
[This review was collected as part of a promotion.] Thin but solid with great Galaxy AI features. Battery life is the main question that remains due to its small size but otherwise amazing. S-pen support won't be missed, had previous Fold generations and barely used the pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on July 25, 2025
Posted by: Carlos
from South Dakota
I switched from iphone to Samsung Z Fold 7 and it was the best decision ever. This phone has some amazing features ever.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back Spen
on July 25, 2025
Posted by: DissapointedUser
from Durham, NC
The only reason I bought fold 6 was because of Spen support. The real estate made perfect sense and meant perfect replacement for a tab and that remarkable note taking thing. I was eagerly waiting for the Fold 7. But was very much disappointed. Please bring it back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Lot of Phone for the size
on July 25, 2025
Posted by: Ssh2780
[This review was collected as part of a promotion.] The size of the phone is so remarkable. The features, the ability to go without a tablet and the convenience of a bigger screen without the weight is just great. Not to mention the Galaxy AI capabilities!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra slim design. Lightweight.
on July 25, 2025
Posted by: MamaFish
[This review was collected as part of a promotion.] I love how slim the phone is, even when folded. The display is smooth and clean. You can't even tell there is a fold when it's open. Love the Galaxy AI features in my messages to make custom stickers!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Deal Breaker
on July 25, 2025
Posted by: Mody
from Florida
I was about to leave Apple after 10 years of being loyal to their phones. My wife and I decided to switch from iPhones and accept struggling with figuring out how to make our new Fold 7 phones "best phones now" work with our MacBooks "best laptops now", but wait... no S Pen!! What is this, Samsung! The deal and our hearts are broken .. We are going back with iPhones + iPads configurations until you fix this.
Features
1
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Thank you for sharing your thoughts with us, Mody. We really value you as a customer, and it’s clear that you've put a lot of thought into your feedback about the lack of S Pen in this iteration. While the S Pen remains a valuable part of the Galaxy lineup, our focus with the latest Galaxy Z Fold7 was to deliver the lightest and thinnest Z series experience yet. We aimed to maximize portability, as that was the most important user experience for this generation. We understand your disappointment, and we’re continuously working hard to enhance our devices based on customer feedback. Your insights are invaluable to us as we strive to improve our products. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US