Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,742 Reviews)
Rating breakdown 7,742 reviews
5 Stars
6,345
4 Stars
1,035
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
I love my fold 7
on August 10, 2025
Posted by: JohnLovesSamsung
[This review was collected as part of a promotion.] It's thin and light. It makes me forget that it can turn into a tablet whenever I want. I love the new AI features for editing pictures like the erase feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A huge leap forwin the Samsung Foldables evolution
on August 10, 2025
Posted by: Tralf316
[This review was collected as part of a promotion.] This is my third Fold, and by far my favorite. The lighter weight and thinner profile finally put the Fold series in the mainstream of "normal" phones. The wider aspect ratio when folded makes the phone that much more usable. The integrated Galaxy AI features add a huge variety of easy-to-use time savers. The smoothness of OneUI 8 is luxurious, the screens are bright and sharp. Fold crease is dramatically reduced. Would like to see a bigger battery in the future, but Samsung really hit the mark with the Fold 7.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone performance and battery are amazing
on August 10, 2025
Posted by: Billygoat
[This review was collected as part of a promotion.] This phone is great for watching movies when you don't have a TV. The galaxy AI helps me identify projects at work and get the best information available to complete my work. The battery life is the most helpful thing about this phone in my option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on August 10, 2025
Posted by: Toni30
[This review was collected as part of a promotion.] I mostly use my device for work and personal use, I recently got it a few weeks ago and I totally like it, I use the multiple window to answer slack messages and view some emails, pretty useful and responds very well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Cool concept
on August 10, 2025
Posted by: Notinlove
[This review was collected as part of a promotion.] I really want to like this phone more than I do. The design and layout is great. That is until you put it in a good secure case. A good case is very important to me, however after trying a few. All have added so much weight and bulk to the phone. As well as making the side keys difficult to use.
The battery on this thing drains very quickly and takes a very long time to charge. I tried magsafe and cord charging and both took a long time. I don't use my phone for work or anything but for pleasure and would expect my use to have a little longer battery life. Also having trouble staying connected to WiFi. The middle of the screen when unfolded touch isn't that great. Like I said in the beginning I really wanted to like it but I am not and thankfully I am still in the return time frame and will be going back to the Galaxy.
The battery on this thing drains very quickly and takes a very long time to charge. I tried magsafe and cord charging and both took a long time. I don't use my phone for work or anything but for pleasure and would expect my use to have a little longer battery life. Also having trouble staying connected to WiFi. The middle of the screen when unfolded touch isn't that great. Like I said in the beginning I really wanted to like it but I am not and thankfully I am still in the return time frame and will be going back to the Galaxy.
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Thank you for sharing your honest thoughts about the Galaxy Z Fold7. Regarding your concern about the touch responsiveness when the device is unfolded, we recommend checking for any software updates, as these can enhance performance. Additionally, keeping your screen clean can significantly improve touch sensitivity. We also appreciate your input on the compatibility with cases. As far as the Wifi, we will be adding a link below to help you troubleshoot this. We strive to balance style and protection, and your feedback helps us understand user needs better. Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any further questions or need assistance with the touch responsiveness, please be sure to reach out to us at Samsung Support! We’re here to help ensure you have the best experience possible with your device. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
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https://www.samsung.com/us/support/troubleshoot/TSG10002018/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I need one of deez
on August 10, 2025
Posted by: Big Bk
Helpful hint put me in coach put it out there to the doubters to show them the power of 🙏 and believe in GOD
Written by a customer while visiting Samsung US
Customer Rating
5
mobile/tablet, love the Galaxy AI features
on August 10, 2025
Posted by: TechGuy
[This review was collected as part of a promotion.] Mobile/tablet, love the Galaxy AI features it's a little confusing coming from an iPhone but so many more options and features on the phone, lack of cases locally are a downside too but amazon has plenty
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone!
on August 10, 2025
Posted by: GalaxyUser123456
[This review was collected as part of a promotion.] This is my first venture back to Samsung after being a pixel user for years. Samsung hardware has always worked better then pixel. Samsung streams better to my Bluetooth in my car, and works better with my garmin watch.
The exterior screen is the perfect size. It's narrow but works great for my lady hands. I can use it like a normal phone. But then I open the interior screen and it's like using the perfect sized tablet. I can easily reach what I need (unlike a large tablet where I have to move my arm sometimes). Typing is also great on it. I use it mostly for gaming and scrolling, but it has come in extremely handy for using two apps at once. Most notibly a newsletter for my kid's school and filling in my calendar with dates from it.
I haven't used Galaxy AI w ton except for with the camera which it works very well for. The auto scene adjusts pictures very nicely.
Battery life is one thing for me that could be better. And I'd like the full set of cameras. But overall I love this phone and I don't know how I'll ever go without a foldable again.
Value
4
Written by a customer while visiting Samsung US