Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
A New Samsung Galaxy Every Time!
on October 3, 2026
Posted by: OptimusBogie1
[This review was collected as part of a promotion.] Since 2009, I have bought my phones that Samsung Galaxy has made through the years because I can count on their products quality and consistency time and time again. I didn't plan on being so consistent, it just happened. I chose a Samsung Galaxy product because every time I looked at what was out there, it never measured up to what I wanted in a phone. And when I found out that they made a folding phone, I was determined to get one. My first was a zfold3. I now have a zfold7 and I couldn't be happier. I love my Samsung Galaxy Zfold7 and can't wait until it's time to get a new one. So, until then, im enjoying what I've got!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Fold
on October 3, 2026
Posted by: Suprjim26
[This review was collected as part of a promotion.] I was in the store looking to upgrade my Galaxy Note 20 along with my kids phones. I chose the Z Fold 7 over the S24 for the features of having a foldable phone and the added features it came with. I don't think I will go back to a regular non-folding phone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Fold
on October 3, 2026
Posted by: Suprjim26
[This review was collected as part of a promotion.] I was in the store looking to upgrade my Galaxy Note 20 along with my kids phones. I chose the Z Fold 7 over the S24 for the features of having a foldable phone and the added features it came with. I don't think I will go back to a regular non-folding phone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never going back
on October 2, 2026
Posted by: Oracoin
[This review was collected as part of a promotion.] There is absolutely no way id be able to return to a regular phone after this. My first experience with a foldable phone was when i upgraded to the z fold 4, I am currently up to the z fold 7 and I haven't looked back since. Each model generation in the fold series has came with notable improvements to technology and design, as well as increased durability; this thing is surprisingly tough for a phone many would mistakenly assume was any more fragile than a single panel phone. Plus the thought of going back to a single panel phone after being spoiled by the sheer size and functionality offered by the folding screen seems like a huge downgrade to me. I'll definitely be upgrading to the z fold 8 for my next phone. The fold series is just impressive for so many reasons, and Samsung has never failed to deliver a phone at the very top of the market in almost every capacity, this is why I chose to remain loyal to them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on October 2, 2026
Posted by: Antman
[This review was collected as part of a promotion.] The Z fold 7 is by far the best foldable on the market. The screen and camera are amazing, the phone is super slim and great for games watching movies, shows, or YouTube. The crease is some what visible when unfolded but nothing crazy that would keep you from wanting to buy this phone. Hands down worth the money spent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera is disappointing
on October 2, 2026
Posted by: Johnphone
[This review was collected as part of a promotion.] Look, for a phone pushing almost two grand, the front camera setup on the Z Fold 7 is honestly pretty embarrassing.
The inner screen camera is still trapped in the past—unless your lighting is 100% perfect, your photos come out washed out, blurry, and hazy. It’s barely fine for a quick Zoom call. The cover screen selfie camera isn't much better either; it aggressively smooths out your face and gets super grainy the second you step indoors.
The only saving grace is unfolding the phone and taking selfies with the main rear sensors while using the outer screen as a viewfinder. Which works great, but let’s be real: the actual dedicated front lenses are just plain bad for a flagship.
The inner screen camera is still trapped in the past—unless your lighting is 100% perfect, your photos come out washed out, blurry, and hazy. It’s barely fine for a quick Zoom call. The cover screen selfie camera isn't much better either; it aggressively smooths out your face and gets super grainy the second you step indoors.
The only saving grace is unfolding the phone and taking selfies with the main rear sensors while using the outer screen as a viewfinder. Which works great, but let’s be real: the actual dedicated front lenses are just plain bad for a flagship.
Value
3
Response from Samsung USBy R&R, October 6, 2026
Hello Johnphone,
Thank you for your detailed feedback. The Galaxy Z Fold 7 features a 200MP main camera, an expansive 8-inch display, and versatile multitasking tools. We’re glad to hear that the rear camera selfies have worked well for you, but we’d like to address your concerns regarding the front camera's performance.
We recommend reviewing the Selfie Effects menu and reducing any enabled face adjustments or filters to achieve a more natural look. For further guidance, you can refer to Samsung's selfie settings guide, which explains these controls in detail. If you continue to experience issues such as blur or haze, our Samsung Support team is available to help assess the cameras.
Thank you for sharing your experience with Samsung!
Take the best selfies with your Galaxy phone
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your detailed feedback. The Galaxy Z Fold 7 features a 200MP main camera, an expansive 8-inch display, and versatile multitasking tools. We’re glad to hear that the rear camera selfies have worked well for you, but we’d like to address your concerns regarding the front camera's performance.
We recommend reviewing the Selfie Effects menu and reducing any enabled face adjustments or filters to achieve a more natural look. For further guidance, you can refer to Samsung's selfie settings guide, which explains these controls in detail. If you continue to experience issues such as blur or haze, our Samsung Support team is available to help assess the cameras.
Thank you for sharing your experience with Samsung!
Take the best selfies with your Galaxy phone
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone zfold7
on October 2, 2026
Posted by: M8hour12
[This review was collected as part of a promotion.] Was suspicious at first about the screen and battery longevity but ive had this phone over a year and its still doing great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 2, 2026
Posted by: Bettyboop0421
[This review was collected as part of a promotion.] The series love the song you know even classes has been wonderful. I also get many compliments I also recommend it to them and explain to them how I've enjoyed this phone so much this is the second one in the series on purchased.
Value
5
Written by a customer while visiting Samsung US