Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Best all around
on August 13, 2026
Posted by: GoodMoodSocial
[This review was collected as part of a promotion.] I chose the fold 7 as my first foldable since it had an amazing inner screen. On top of that the thinness is absolutely crazy. It works great with one handed use and is so light in not even sure how they engineered it with the huge inner screen. I use it for work alot but also your media consumption is gong to reach a whole other level with this amazing phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No need for a tablet now!
on August 13, 2026
Posted by: myschief
[This review was collected as part of a promotion.] I chose this phone because I read and watch a lot of videos. I didn't want to have to carry a separate device with me all the time and this was the best decision I made.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in one device
on August 12, 2026
Posted by: SpaceQuack
[This review was collected as part of a promotion.] Choosing a phone can be a daunting task, especially with so many options out there. I'm glad I chose the Galaxy Z Fold 7. It truly feels like the perfect phone for everything. The cover screen is perfect for when I just want to quickly pick up my phone to answer a call, respond to a message, or check an email. When I want to focus or need more screen space, I can open up the device and enjoy the larger display. It makes watching videos, browsing the web, reading manga, or even working on Excel documents a great experience. But why do just one thing at a time? With the larger display, I can have multiple windows open at once, making multitasking incredibly convenient. When I'm done with work, I can even play games I would normally only consider playing on hardware like a PC or console. This device really has it all. Need to capture a moment? The cameras are stunning. Need to translate something? The built-in AI can help with that, too. Whether it's work, entertainment, gaming, photography, or everyday tasks, the Galaxy Z Fold 7 does it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!!!
on August 12, 2026
Posted by: Tray0212
[This review was collected as part of a promotion.] I use my phone for gqmes ,social media, screenshots,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Still Problems
on August 12, 2026
Posted by: TravLynn12
[This review was collected as part of a promotion.] I've had quite a few foldables over the last few years and although the fold 7 is the best as far as the inside screen is concerned, the software and overall phone experience was buggy and lagging. Switching between the outside screen and inside screen is completely dependent on the app itself. The inside screen aspect ratio means that you will not have a full screen experience. Instead, your viewing area is very restricted and the black bars surrounding it take up more of the screen than the video you want to watch does. I chose to get this fold because I read that the screen was much improved. It is! But I also experienced other issues like the phone's reception is ridiculously bad. I live in a major metro area and have used the same company I use with this phone and I rarely have any bars. I could be in any setting in any part of the city and will still have poor reception. It got so bad that I paid to get a replacement and the problems still persisted.
Value
2
Response from Samsung USBy R&R, August 19, 2026
Good day TravLynn12,
Thank you for choosing the Galaxy Z Fold7 and for providing such detailed feedback. Its large folding display, versatile multitasking features, and improved inner screen offer a flexible experience for both work and entertainment. We are pleased that you noticed the enhancements to the screen. However, we understand that issues such as poor reception, lag, and inconsistent app transitions can affect your everyday experience. Your input is valuable and provides Samsung with important insights into the overall Z Fold series experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy Z Fold7 and for providing such detailed feedback. Its large folding display, versatile multitasking features, and improved inner screen offer a flexible experience for both work and entertainment. We are pleased that you noticed the enhancements to the screen. However, we understand that issues such as poor reception, lag, and inconsistent app transitions can affect your everyday experience. Your input is valuable and provides Samsung with important insights into the overall Z Fold series experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Beats everything before
on August 12, 2026
Posted by: Bobthejust
[This review was collected as part of a promotion.] The dimensions of this phone are amazing in comparison to everything that has been on the US market before. Battery life is very good. Durability is good for a folding phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I've always been a fan of Samsung
on August 12, 2026
Posted by: Christo
[This review was collected as part of a promotion.] It was easy to begin using my new z fold. When I chose my new device I had work in mind. With the extra screen space it is ready for me to do my excel spreadsheets or pdf's directly from my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My first form factor device
on August 11, 2026
Posted by: Reaper3O
[This review was collected as part of a promotion.] I chose the Z Fold 7 after years (nearly a decade) of using Samsung Notes. When looking to replace my Note 10, my wife teased me about getting a similar phone with the pen. Little did she know I was eying the Fold 7. It was more pricy, but I was thinking about that large screen I can fold away into my pocket and take anywhere with me!
Ive used it to watch shows and movies off several streaming apps I subscribe to. I also watch some videos I own directly. Being able to turn the screen helps as after using the phone holder with my magnetic case, I can comfortably watch it at any angle
I picked up a wireless controller that connects via Bluetooth and have played cloud games flawlessly on the unfolded screen. Also casual games on both inner and outer screen.
But the best part was multitasking by splitting the screen. I don't need to swap between apps to copy something over anymore. Just open the inner screen, tap the top to split and open the app by dragging to where I want it. And the apps work independently from one another, so don't need to close anything. Great for typing things i see on one side to the other side of the screen.
I also like displaying my camera shots on the outer screen when taking someone's picture. They can see how they look before I snap a shot. Same with the interpreter app which shows the other person what im saying or typing in their language.
I thought I'd miss the pen, but I traded it for the s reen which I love now!
Ive used it to watch shows and movies off several streaming apps I subscribe to. I also watch some videos I own directly. Being able to turn the screen helps as after using the phone holder with my magnetic case, I can comfortably watch it at any angle
I picked up a wireless controller that connects via Bluetooth and have played cloud games flawlessly on the unfolded screen. Also casual games on both inner and outer screen.
But the best part was multitasking by splitting the screen. I don't need to swap between apps to copy something over anymore. Just open the inner screen, tap the top to split and open the app by dragging to where I want it. And the apps work independently from one another, so don't need to close anything. Great for typing things i see on one side to the other side of the screen.
I also like displaying my camera shots on the outer screen when taking someone's picture. They can see how they look before I snap a shot. Same with the interpreter app which shows the other person what im saying or typing in their language.
I thought I'd miss the pen, but I traded it for the s reen which I love now!
Value
4
Written by a customer while visiting Samsung US