Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
3
Great phone but would be better with SPen
on October 5, 2026
Posted by: AHuggins
[This review was collected as part of a promotion.] I use my Z Fold for everything. This is my 3rd one. I'm rating it a 3 only because I feel like Samsung took away convenience for size. I would rather have a larger ounce and still have the ability to use my SPen. I prefer the larger screen of the Fold over the Galaxy phones. I use my phone for notes, working on files, emails, and games. Using a stylus is so 80s and is no as precise as the SPen. Bring back the digitizer.
Value
3
Response from Samsung USBy R&R, October 6, 2026
Hi there AHuggins,
The Galaxy Z Fold7 brings an expansive 8 inch display, a slim folding design, and a 200MP main camera to your daily work and entertainment. With notes, files, and emails central to your routine, we understand why S Pen precision matters to you. Galaxy Z Fold7 does not support S Pen, and a software setting cannot enable that compatibility. We appreciate your clear feedback about the convenience you want from future Fold devices. Thank you for your continued support of Samsung.
-Ty
Samsung Support
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Samsung Community
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The Galaxy Z Fold7 brings an expansive 8 inch display, a slim folding design, and a 200MP main camera to your daily work and entertainment. With notes, files, and emails central to your routine, we understand why S Pen precision matters to you. Galaxy Z Fold7 does not support S Pen, and a software setting cannot enable that compatibility. We appreciate your clear feedback about the convenience you want from future Fold devices. Thank you for your continued support of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Good But Could Be Better
on October 5, 2026
Posted by: LizMusicHands
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold bec of it's foldable feature. As a musician, I need to bring a tablet to my gigs to see better. But with the Z Fold, I have a tablet and phone in one. As a music teacher, lyric videos are easier to read. I like how I can have a tuner or other music app open as well as a metronome while I practice. Aside from the advantages of the fold, this phone is easy to hold, fits well in my hand.
The Galaxy Z Fold can improve further by making it with sturdier material. I dropped it once and the camera lenses broke. The switch button is sometimes hard to open by sense of touch. Some apps, like photo and video editing, don't work as well with this phone. The buttons at the bottom don't show on the Z's screen. The speaker is adequate but I wish it could sound louder.
All in all, I love this phone and really glad I got it!
Value
4
Response from Samsung USBy R&R, October 8, 2026
Hello LizMusicHands,
The Galaxy Z Fold7 offers an expansive 8-inch main display, Multi-window for using music tools together, and a 200MP main camera. We love hearing how it supports your performances and teaching. For the broken camera lenses and button concerns, Samsung Support can arrange an assessment. For missing editing controls, update the affected apps and try App default under Settings > Display > Full screen apps, if available. We also appreciate your feedback about speaker volume. Thank you for sharing your musical journey with Samsung.
Apps are not full screen on Samsung phone
-Ty
Samsung Support
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Samsung Community
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The Galaxy Z Fold7 offers an expansive 8-inch main display, Multi-window for using music tools together, and a 200MP main camera. We love hearing how it supports your performances and teaching. For the broken camera lenses and button concerns, Samsung Support can arrange an assessment. For missing editing controls, update the affected apps and try App default under Settings > Display > Full screen apps, if available. We also appreciate your feedback about speaker volume. Thank you for sharing your musical journey with Samsung.
Apps are not full screen on Samsung phone
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 7
on October 5, 2026
Posted by: Pigghie
[This review was collected as part of a promotion.] I chose the Z Fold 7 to replace my Samsung S24 Ultra. My first experience with a foldable, was a pixel fold. The Z Fold 7 was great for multitasking, like streaming a movie on Netflix and working on writing. I enjoy Samsung products!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy z fold 7
on October 5, 2026
Posted by: Santiago
[This review was collected as part of a promotion.] This is my 3rd galaxy z fold and "I chose" the fold, because of the amazing features and for the advantage and AI. I love the camera features. I've have done so much more mobile photography with this phone. I can't wait to upgrade to the z fold 8 just to see what that camera can do. Samsung keep up the good work love your product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointing for a Premium Phone. I love samsung!
on October 5, 2026
Posted by: KayBed
[This review was collected as part of a promotion.] I really wanted to love my Fold 8, but unfortunately my experience has been disappointing. For such an expensive premium phone, I expected much better performance and screen quality.
One of the biggest problems is overheating. The phone gets noticeably hot during normal use, which is frustrating and makes me concerned about long-term performance. I have also experienced lag on the screen, where the phone does not always respond as smoothly or quickly as it should.
The crease down the middle of the folding screen is also much more noticeable than I expected. I understand that a folding phone may have some type of crease, but at this price point I expected it to be less distracting.
The most concerning issue is a strange round imprint that has appeared on the screen. It almost looks like a keyboard or circular pressure mark underneath the display. It is very noticeable and makes the screen look damaged or defective.
Overall, I am extremely disappointed with the Fold 8. Between the overheating, screen lag, noticeable center crease, and the strange imprint on the display, this does not feel like the premium experience I paid for. For a flagship device at this price, Samsung needs to do much better with quality control and durability.
Value
3
Response from Samsung USBy R&R, October 6, 2026
Hi there KayBed,
Thank you for sharing your experience. The Galaxy Z Fold features an expansive folding display, flexible multitasking capabilities, and versatile cameras. Your concerns regarding recurring heat, screen lag, and the visible imprint are important and deserve careful attention. If the phone becomes too hot to use comfortably, please stop using it and allow it to cool down.
A Samsung technician can evaluate the imprint and crease concerns through Samsung's repair support. We have partnered with uBreakiFix as a repair location. Please consider taking your device to your local uBreakiFix for examination. When describing the display symptoms, be sure to mention the recurring heat and lag. Thank you for sharing your feedback with Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience. The Galaxy Z Fold features an expansive folding display, flexible multitasking capabilities, and versatile cameras. Your concerns regarding recurring heat, screen lag, and the visible imprint are important and deserve careful attention. If the phone becomes too hot to use comfortably, please stop using it and allow it to cool down.
A Samsung technician can evaluate the imprint and crease concerns through Samsung's repair support. We have partnered with uBreakiFix as a repair location. Please consider taking your device to your local uBreakiFix for examination. When describing the display symptoms, be sure to mention the recurring heat and lag. Thank you for sharing your feedback with Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful device
on October 5, 2026
Posted by: Feezy305
[This review was collected as part of a promotion.] I chose the ZFold 7 because of the updated appearance, processor, screen, and the weight reduction over the previous models. The durability over this last year has been put to the test and I would have to say that it passed every single time. I look forward to seeing what Samsung does beyond the ZFold 8 and even the earbuds, watches, and the long awaited smart glasses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Peak of Foldable Innovation — A Long-Time Fold
on October 5, 2026
Posted by: Jimmyloans
[This review was collected as part of a promotion.] As a loyal Samsung customer who has followed the foldable journey through the Z Fold 3 and Z Fold 5, upgrading to the Galaxy Z Fold 7 has been an absolute game changer. Having used this device daily for almost a year, I can confidently say it represents the absolute perfection of the foldable concept.
Samsung has truly listened to its community. Compared to earlier generations, the refined hinge design, lighter profile, and practically invisible crease make everyday usability unmatched. The outer screen is perfectly proportioned for quick one-handed tasks, while unfolding the main display turns it into an unbeatable productivity and media powerhouse. Multitasking, running split-screen workflows, and viewing content feel fluid and effortless.
Battery life consistently lasts through demanding workdays, and the overall durability over nearly twelve months of rigorous daily use has been rock solid. Samsung hasn't just built a novelty phone—they have mastered the ultimate all-in-one productivity device.
If you are considering stepping into the foldable world or upgrading from an older generation, the Z Fold 7 is in a league of its own. Five stars all around!
Samsung has truly listened to its community. Compared to earlier generations, the refined hinge design, lighter profile, and practically invisible crease make everyday usability unmatched. The outer screen is perfectly proportioned for quick one-handed tasks, while unfolding the main display turns it into an unbeatable productivity and media powerhouse. Multitasking, running split-screen workflows, and viewing content feel fluid and effortless.
Battery life consistently lasts through demanding workdays, and the overall durability over nearly twelve months of rigorous daily use has been rock solid. Samsung hasn't just built a novelty phone—they have mastered the ultimate all-in-one productivity device.
If you are considering stepping into the foldable world or upgrading from an older generation, the Z Fold 7 is in a league of its own. Five stars all around!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The foldable for the ages
on October 5, 2026
Posted by: Lionader
[This review was collected as part of a promotion.] Even with the launch of the z fold 8 I reach for my z fold z in a tank otter box . Its always reliable and perfect ill upgrade whenever samsung removes the crease until then I am loving my lucky z 7
Value
5
Written by a customer while visiting Samsung US