Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,760 Reviews)
Rating breakdown 7,760 reviews
5 Stars
6,360
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
3
Okay as a phone and watching videos....
on October 15, 2025
Posted by: derkergen2000
[This review was collected as part of a promotion.] This phone is exceptional for daily tasks, multitasking, using the AI and watching videos. It is not good for gaming as the phone does not format the game to the phone. Samsung has let the developer of the game do the formatting and since most game developers don't do that.
Value
3
Response from Samsung USBy R&R, October 20, 2025
Hello derkergen2000,
Thank you for reaching out and letting us know how it is going with your Galaxy Z Fold7. Please note that app compatibility in flex mode is an ongoing process, with more apps expected to support it in the future. If you encounter issues, providing feedback to developers is encouraged. We are constantly making updates to the UI and welcoming collaborations with developers. We understand that some apps are set to a rendering ratio. Still, we are continually working to align apps with our devices. Find out more by checking out the link provided below. We thank you for your feedback. Thank you for choosing Samsung.
Use Flex mode and view apps on Galaxy foldable phones
https://www.samsung.com/us/support/answer/ANS10003223/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and letting us know how it is going with your Galaxy Z Fold7. Please note that app compatibility in flex mode is an ongoing process, with more apps expected to support it in the future. If you encounter issues, providing feedback to developers is encouraged. We are constantly making updates to the UI and welcoming collaborations with developers. We understand that some apps are set to a rendering ratio. Still, we are continually working to align apps with our devices. Find out more by checking out the link provided below. We thank you for your feedback. Thank you for choosing Samsung.
Use Flex mode and view apps on Galaxy foldable phones
https://www.samsung.com/us/support/answer/ANS10003223/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Calvin
from Killeen Texas
Expertise:Expert
Verified Purchase:Yes
Great phone love it. Recommend it to any zfold 6 or below customers
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jaycee
Verified Purchase:Yes
Very good product. I really likes the way it looks and feels. My only wish is if they had brighter colors like a white or cream or orange.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Ron in Ohio USA
Expertise:Expert
Verified Purchase:Yes
I'm enjoying my new Galaxy fold 7 more and more as I become accustomed to its features. Bottom line I am really enjoying it! I only took off one star because of the lack of support for an S-Pen, which I had used to sign documents on my previous S22 Ultra. Now I have to transfer documents to be signed to my TAB 10+ for that.
I have used Samsung phones since the Galaxy S4, through 2 Note series phones and the S22 Ultra that I traded in for this Fold 7 about 4 weeks ago. They were all great phones which is why I also bought a Galaxy Tab 10+ a few months ago.
I have used Samsung phones since the Galaxy S4, through 2 Note series phones and the S22 Ultra that I traded in for this Fold 7 about 4 weeks ago. They were all great phones which is why I also bought a Galaxy Tab 10+ a few months ago.
Features
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but not yet perfect.
on October 15, 2025
Posted by: Ky2LaLung
[This review was collected as part of a promotion.] My Z Fold 7 is incredibly thin and the size is perfect for me. I like everything except the following : 1. Camera and picture quality not good. 2. Charging takes longer. 3. Volume is too low. Speaker is not loud enough.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Z Fold 7 is the best phone; hands down.
on October 15, 2025
Posted by: SAMLoyaltyFoldSUNG
[This review was collected as part of a promotion.] Samsung still unfolds another masterpiece.
When in doubt purchase a samsung and you normally get away with a great experience in return. Samsung loyalty has it's perks.
When in doubt purchase a samsung and you normally get away with a great experience in return. Samsung loyalty has it's perks.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
Been using the Galaxy Z Fold 7 for a bit now and honestly, it's impressive. The foldable screen feels super smooth and the multitasking is a game changer. Camera's solid, battery life holds up, and it just feels premium all around. Pricey, yeah but if you're into tech, it's worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Teeenah
from California
Expertise:Beginner
Verified Purchase:Yes
I use it for work and the experience with having a larger screen for when i am reviewing a document or presenting to a client something has been great. It takes away the weight of having to bring a separate ipad. I love it!
Phone is pricy but worth every penny.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US