Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,761 Reviews)
Rating breakdown 7,761 reviews
5 Stars
6,361
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Demishizle
Verified Purchase:Yes
The most perfect transaction I have made in years. A good deal and functional phone.
Response from Samsung USBy R&R, November 5, 2025
Hi there Demishizle,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s always exciting to hear when a device not only works well but also becomes a favorite purchase. The Fold series was designed for versatility, productivity, and an enhanced mobile experience — and it’s great to know it’s delivering exactly that for you. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It’s always exciting to hear when a device not only works well but also becomes a favorite purchase. The Fold series was designed for versatility, productivity, and an enhanced mobile experience — and it’s great to know it’s delivering exactly that for you. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Gris
from California
Expertise:Expert
Verified Purchase:Yes
More than what I expected. Light, easy to carry and the battery last longer. I recommend it to family and friends.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hey Gris,
We’re glad to learn that the Galaxy Z Fold7 surpasses your expectations. Its lighter build, durable battery, and portability provide users with the capabilities of a full tablet while maintaining everyday ease of use. When a device functions both as a productivity tool and as something you're proud to share, it truly matters. Thank you for choosing Samsung.
-Ty
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We’re glad to learn that the Galaxy Z Fold7 surpasses your expectations. Its lighter build, durable battery, and portability provide users with the capabilities of a full tablet while maintaining everyday ease of use. When a device functions both as a productivity tool and as something you're proud to share, it truly matters. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
It was good the first week then I had issues fixed
on November 4, 2025
Posted by: Sufthegoat
[This review was collected as part of a promotion.] I had issues with their phone whenever I close it, the pixels would go out. I sent it in to get this screen fixed. Still no warning, and they were able to fix it. Good phone but cases aren't good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on November 4, 2025
Posted by: Mell29
[This review was collected as part of a promotion.] I'm really jealous, I want to upgrade from the F6 to the F7 but I need a good deal, but from what I see my friends saying, it's the perfect phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
i love the device just wish it had the s pen on it
on November 4, 2025
Posted by: chet
from orlando, FL
Expertise:Expert
Verified Purchase:Yes
love the size, the speed and the capability of the device just need the s pen back and it would be a 5 star
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 7, 2025
Hey chet,
We’re glad to hear you’re enjoying the Galaxy Z Fold7, especially its speed and overall performance. It's great that you see how the large screen enhances productivity and entertainment. We appreciate your feedback about the S Pen, as insights like yours help others understand which features matter most for their workflow and creativity. Your feedback is valued. Thank you for contributing to innovation at Samsung.
-Ty
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We’re glad to hear you’re enjoying the Galaxy Z Fold7, especially its speed and overall performance. It's great that you see how the large screen enhances productivity and entertainment. We appreciate your feedback about the S Pen, as insights like yours help others understand which features matter most for their workflow and creativity. Your feedback is valued. Thank you for contributing to innovation at Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Student
Verified Purchase:Yes
Had different models of fold since fold 3 and 5 . But fold 7 is better size and quality. Please keep produce fold model.
Response from Samsung USBy R&R, November 4, 2025
Hey there,
Thank you for reviewing the Galaxy Z Fold7. We’re excited to see the improvements with each new generation. Many users enjoy how the larger internal screen serves as a portable workspace—glad it suits your lifestyle. We appreciate your feedback and thank you for choosing Samsung.
-Ty
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Thank you for reviewing the Galaxy Z Fold7. We’re excited to see the improvements with each new generation. Many users enjoy how the larger internal screen serves as a portable workspace—glad it suits your lifestyle. We appreciate your feedback and thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Evansville indiana
Expertise:Intermediate
Verified Purchase:Yes
It's the thinnest phone I've ever owned, and it's just as powerful as the best on the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 4, 2025
Hi Gonzalo Vilchez,
Thanks for sharing your Galaxy Z Fold7 experience. It’s great to hear that the refreshed design, lighter feeling, and slim build are noticeable improvements. We’re excited that you’re enjoying your Galaxy Z Fold7. Thank you for choosing innovation with Samsung.
-Ty
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Thanks for sharing your Galaxy Z Fold7 experience. It’s great to hear that the refreshed design, lighter feeling, and slim build are noticeable improvements. We’re excited that you’re enjoying your Galaxy Z Fold7. Thank you for choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Samsung Phone User
from Detroit, MI
Expertise:Intermediate
Verified Purchase:Yes
This is the Foldable Samsung users have been waiting for. Bigger, Thinner, Easy to use. Still a few things that could be better (Faster Charging, Bigger Battery). But all in all a very good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 5, 2025
Hey there Samsung Phone User,
We sincerely appreciate your feedback on the Galaxy Z Fold7. It's great to hear that the slimmer design, enhanced display, and ease of daily use align with your expectations. Many Fold users appreciate its combination of power and productivity while remaining portable. We also take note of your interest in features such as faster charging and a bigger battery, as your comments help shape our future innovations. Thank you for selecting Samsung.
-Ty
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We sincerely appreciate your feedback on the Galaxy Z Fold7. It's great to hear that the slimmer design, enhanced display, and ease of daily use align with your expectations. Many Fold users appreciate its combination of power and productivity while remaining portable. We also take note of your interest in features such as faster charging and a bigger battery, as your comments help shape our future innovations. Thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US