Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
This product has an amazing quality
on August 28, 2026
Posted by: A26Dell
[This review was collected as part of a promotion.] I choose the Z Fold 7 due to the features with high quality pictures. The Galaxy Z Fold7 is an excellent phone-tablet combination, especially for multitasking, videos, reading documents and working with several apps simultaneously. However, it only makes financial sense now if you find it heavily discounted.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with room to grow
on August 28, 2026
Posted by: SamsungGuy
[This review was collected as part of a promotion.] I chose the fold 7 because I saw how much of an upgrade it was over the fold 6. I was an previous owner of both the fold 5 and fold 6 and a dedicated member family since the galaxy S4. If I could improve anything on the device it would be its screen width when closed. The fold 5 had an outter display that was very narrow and the fold 6 increased it marginally and its maybe slightly wider on the fold 7 and 8 ultra, but the average consumer (especially those coming from the note series or the galaxy s ultra line) would prefer an outter display that's as wide as a Ultra. The success of the fold 8 is mostly because of the wider outter display. It's not the passport size that many of the fold 8 owners like, it's really the wider outter display. So in short if I could change anything on the fold 7 (or fold 8 Ultra) it would be to have a wider outter display (at least as wide as a s26 ultra) which in turn would give us a wider more rectangular inner display.
Value
4
Response from Samsung USBy R&R, August 31, 2026
Hi there SamsungGuy,
Thank you for sharing your reasons for choosing the Galaxy Z Fold7. The Galaxy Z Fold7 features an immersive inner display, smooth multitasking capabilities, and a sophisticated folding design that continually enhances the Galaxy Fold experience. We appreciate your feedback regarding a wider cover screen and how this modification could improve the shape of the inner display. Thank you for your loyalty to Samsung Galaxy since the Galaxy S4. We truly value your commitment to the Samsung brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy Z Fold7. The Galaxy Z Fold7 features an immersive inner display, smooth multitasking capabilities, and a sophisticated folding design that continually enhances the Galaxy Fold experience. We appreciate your feedback regarding a wider cover screen and how this modification could improve the shape of the inner display. Thank you for your loyalty to Samsung Galaxy since the Galaxy S4. We truly value your commitment to the Samsung brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Very unhappy
on August 28, 2026
Posted by: Cowboy32857
from Ct.
Expertise:Intermediate
Got the phone brand new and one month pass the warranty the big screen starts flickering and two days after that one side went black.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R, August 28, 2026
Greetings Cowboy32857,
Thank you for sharing your thoughts on your Galaxy Z Fold 7. Screen flickering or glitching on your Galaxy phone or tablet can result from various causes, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, please inspect your device, check for software updates, adjust the display settings, and reset any problematic apps if necessary.
Although your warranty may have expired, you may still have Samsung Care+ options available. Additionally, we have partnered with uBreakiFix as an authorized repair option. You can visit any location to have your phone reviewed.
We appreciate your feedback and thank you for being a part of the Samsung community.
Screen flickering or glitching on Galaxy phone or tablet
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy Z Fold 7. Screen flickering or glitching on your Galaxy phone or tablet can result from various causes, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, please inspect your device, check for software updates, adjust the display settings, and reset any problematic apps if necessary.
Although your warranty may have expired, you may still have Samsung Care+ options available. Additionally, we have partnered with uBreakiFix as an authorized repair option. You can visit any location to have your phone reviewed.
We appreciate your feedback and thank you for being a part of the Samsung community.
Screen flickering or glitching on Galaxy phone or tablet
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Fold Finally Feels Right
on August 26, 2026
Posted by: FoldedDaily
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold7 because I wanted a phone that could give me a bigger screen when I wanted it without feeling like I had to carry around another device. After actually using it, I think that's probably my favorite thing about it.
I use the outside screen all the time, but I unfold the phone just as much. If I'm watching videos, gaming, reading something, or just want more room to work with, opening it up has become second nature. Gaming especially is a completely different experience on the larger screen.
I was also curious about how noticeable the crease would be before I started using a Fold. In everyday use, I barely pay attention to it. Once I'm actually looking at what's on the screen, it pretty much disappears to me.
The camera has been great too. Photos come out sharp, and I haven't found myself wishing I had a different phone when I want to take a picture.
What I like most is that the Fold7 doesn't feel like a gimmick. I actually use the folding screen every day, and it has changed how I use my phone. So far, I honestly don't have any real complaints. It's easily one of my favorite phones I've owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Makes fun and work a breeze.
on August 25, 2026
Posted by: 415samsung
[This review was collected as part of a promotion.] Big screen videos or video chats are great. Work easily done on phone a phone instead of a computer. The multitask is amazing. Maps on the car holder are easy to see because of the big screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing.
on August 25, 2026
Posted by: PrinceGio
[This review was collected as part of a promotion.] I’m thoroughly impressed with this device. The build quality feels premium, the screen is stunning, and the software is incredibly responsive. The battery easily lasts all day for me, and the camera setup captures sharp, vibrant photos. Highly recommend it to anyone looking for a top-tier smartphone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on August 24, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I chose this phone for the foldable screens and all the extra you get the pen, able to use 2 screens
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This pho e has amazing features especially for str
on August 24, 2026
Posted by: Love2samsung
[This review was collected as part of a promotion.] I chose this phone because of all the amazing features.
The picture quality is amazing by far the best Samsung has come out with! Video clarity is amazing! This device for is perfect for business people! And watch out streamers this phone has features for you to the double screen is amazing for doing using several apps at once while streaming.
For you college groups can I say the best thing since smaller laptops! Get you a perfect case prop your phone up listen and record lectures take you notes do your school work multi-task all at the same time! I advise everyone to not walk but run amd get thie z fold 7! This investment is worth all your worries!
The picture quality is amazing by far the best Samsung has come out with! Video clarity is amazing! This device for is perfect for business people! And watch out streamers this phone has features for you to the double screen is amazing for doing using several apps at once while streaming.
For you college groups can I say the best thing since smaller laptops! Get you a perfect case prop your phone up listen and record lectures take you notes do your school work multi-task all at the same time! I advise everyone to not walk but run amd get thie z fold 7! This investment is worth all your worries!
Value
5
Written by a customer while visiting Samsung US