Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,761 Reviews)
Rating breakdown 7,761 reviews
5 Stars
6,361
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Benjamin
from Knoxville, TN
Expertise:Expert
Verified Purchase:Yes
I absolutely love the New Galaxy Z Fold 7 from Samsung!!! When I purchased the Fold 5, I was totally amazed and hooked from that point on. I didn't think it could get any better than the 5, but I was sooo wrong!! They have blown it out of the water with this latest Z Fold 7 model!! It's so much thinner, the screens are bigger and it is all around faster at processing. I thought it was impossible to make it thinner, yet bigger and faster than the 5. BRAVO SAMSUNG!!! THANKS!!! I am a Galaxy Z Folder for Life!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
VERY HARD, OUT OF THE BOX USE
on November 12, 2025
Posted by: Carmie 49
from Peoria AZ
Expertise:Expert
This phone is too hard to use out of the box. It needs a comprehensive (for dummies) user guide.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, November 13, 2025
Hello there Carmie 49,
Thank you for sharing your first impression of the Galaxy Z Fold7. This device includes many advanced features right from the start, so it’s understandable that you initially expected something simpler. The Fold series provides numerous multitasking tools, large-screen functions, and Galaxy AI features that become more intuitive the more you use them. As you get familiar with shortcuts, layout options, and optimized apps, you'll find it easier to navigate and customize the device. It adapts to your comfort level and becomes more seamless over time. Below, you’ll find resources to help you explore all the capabilities of your Galaxy Z Fold7 and discover more about the Galaxy ecosystem. Our Samsung Support Team is always available to assist. Your feedback helps us improve early setup support. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your first impression of the Galaxy Z Fold7. This device includes many advanced features right from the start, so it’s understandable that you initially expected something simpler. The Fold series provides numerous multitasking tools, large-screen functions, and Galaxy AI features that become more intuitive the more you use them. As you get familiar with shortcuts, layout options, and optimized apps, you'll find it easier to navigate and customize the device. It adapts to your comfort level and becomes more seamless over time. Below, you’ll find resources to help you explore all the capabilities of your Galaxy Z Fold7 and discover more about the Galaxy ecosystem. Our Samsung Support Team is always available to assist. Your feedback helps us improve early setup support. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Luis
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from z fold 5 to z fold 7. I'm still unlocking new features however my expectations have been exceeded
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
They finally figured it out
on November 12, 2025
Posted by: Luancada
[This review was collected as part of a promotion.] I was honestly surprised at how much this phone can do. Using Galaxy AI on a bigger screen doubles my multitasking efficiency to get my daily thing done quicker. During my morning commute (as I take train into the city) I can stream my favorite show while working on my todo list.
I was pretty nervous about the durability of the fold 7 but after taking a pretty bad tumble right on the hinge, the screen was undamaged and ok.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Let me review this properly, send me one.
on November 12, 2025
Posted by: FatherOfModernAI
[This review was collected as part of a promotion.] Never got one of this before. Highly interested in using one as my daily cell phone. I've had various iterations of a Samsung Galaxy line phone since Samsung Galaxy 2 and 3 and they have been reliable, stylish and a clear contender flagship must have. As far as android devices go, Samsung is what I typically recommend or what I typically buy for my Dad to use. I specially like the fact that it has a folding screen, like a small tablet for your pocket. I bet Galaxy AI works well with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall!
on November 11, 2025
Posted by: LovesSPenusser
[This review was collected as part of a promotion.] It's much lighter than previous model(fold 6) and bigger screen. So I am very pleased with it. However, the battery life is not so good and there is no pen. I knew there was no pen when I purchased it, but as a previous user of ultra series, having no pen is little inconvenient. If you have to have a s pen... maybe ultra is better. I just wish that fold series make s pen at least outside screen
Value
4
Response from Samsung USBy R&R, November 14, 2025
Hey there LovesSPenusser,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds
on November 11, 2025
Posted by: Mrbuds3
[This review was collected as part of a promotion.] Galaxy Buds pros 3 are fantastic. I love them. They
Quiet down when you go to talk to someone on their own. I love that feature.
Overall, this sound from them is, if I could give them more than 5 stars, I would. I'd give them 10
The features they carry are some of the best I've seen with earbuds
Quiet down when you go to talk to someone on their own. I love that feature.
Overall, this sound from them is, if I could give them more than 5 stars, I would. I'd give them 10
The features they carry are some of the best I've seen with earbuds
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Z Fold experience
on November 11, 2025
Posted by: MrZfold
[This review was collected as part of a promotion.] I love how it's thinner snd lighter weight the brightness is awesome the camera has gotten better.... But the one thing I miss the most is the Z Fold 7 no longer has support for an S pen which has honestly caused me to not play games on it as much as I had the previous folds. I hope in the future the support comes back for the S pen.
Value
5
Written by a customer while visiting Samsung US