Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,761 Reviews)
Rating breakdown 7,761 reviews
5 Stars
6,361
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
3
Performance lacked
on November 14, 2025
Posted by: Yash
from Detroit
The feel the phone performance is not that great. Also battery needs huge improvement. Not lasting even a day.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R, November 14, 2025
Hello there Yash,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold series, with its large inner display, sleek outer screen, and innovative multitasking features, is impressive. It’s wonderful to hear that the device’s look and feel made a strong impression on you. You also noted that the performance and battery life did not quite meet your expectations. Your feedback helps others understand the user experience depending on daily usage. With its advanced features and settings, you can optimize your device’s battery by customizing modes and routines and adjusting your usage. Please see the link below for tips on extending your battery life. Thanks again for your valuable insights — they contribute to the continuous improvement of Samsung devices.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold series, with its large inner display, sleek outer screen, and innovative multitasking features, is impressive. It’s wonderful to hear that the device’s look and feel made a strong impression on you. You also noted that the performance and battery life did not quite meet your expectations. Your feedback helps others understand the user experience depending on daily usage. With its advanced features and settings, you can optimize your device’s battery by customizing modes and routines and adjusting your usage. Please see the link below for tips on extending your battery life. Thanks again for your valuable insights — they contribute to the continuous improvement of Samsung devices.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on November 14, 2025
Posted by: Hoffaboy
from Erie Pennsylvania
Expertise:Expert
Sexy fleet design I love the way it's slim beautiful camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 13, 2025
Posted by: Rdriven
[This review was collected as part of a promotion.] Great phone. With Great features and decent battery life
Value
5
Written by a customer while visiting Samsung US
Posted by: Daryl Muyano
Verified Purchase:Yes
Make more protective cases everything else is 5 starts.
Written by a customer while visiting Samsung US
Customer Rating
5
The Fold I Love
on November 13, 2025
Posted by: JAStork
[This review was collected as part of a promotion.] I purchased the Fold 7 this past summer when it was released. I've owned a Fold 4 and 6 as well as some Ultras. The Fold 7 I found so far to be the most appealing to me because of its thiness and larger screen size when closed. It's snappy in speed and processing allowing me to get work done and respond to customers quickly while multi tasking in multi windows. I find myself using the AI features more than before and found it useful to automatically remove photo bombers in pictures and other less desirable items or shots. It has worked better than I expected. It's the first Fold phone I've had that's comfortable in both my hand and pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So close to perfection
on November 13, 2025
Posted by: Bigz3393
[This review was collected as part of a promotion.] Mega improvement is the 6 but still need more battery and better water resistance
Value
4
Response from Samsung USBy R&R, November 14, 2025
Hello Bigz3393,
Thanks for sharing your thoughts on the Galaxy Z Fold7. It's evident you carefully observe how each model improves, and your feedback helps us refine these designs annually. The Z Fold7 represents a clear upgrade, especially for users who heavily utilize their device daily. Your remarks about battery life and water resistance underline what matters most to you. The Galaxy Z Fold7 has an IP48 water resistance rating, meaning it's protected against splashes of water. Its battery capacity ranges from about 4,400mAh, with efficiency being key. Powered by a robust processor and optimized software, it offers over 40 hours of video playback. The Z Series keeps advancing, delivering premium performance with each iteration. Your feedback shapes future Foldables, and the improvements you observe demonstrate this generation’s evolution. Thank you for being part of the Galaxy experience, we’re here to help you maximize every Fold.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy Z Fold7. It's evident you carefully observe how each model improves, and your feedback helps us refine these designs annually. The Z Fold7 represents a clear upgrade, especially for users who heavily utilize their device daily. Your remarks about battery life and water resistance underline what matters most to you. The Galaxy Z Fold7 has an IP48 water resistance rating, meaning it's protected against splashes of water. Its battery capacity ranges from about 4,400mAh, with efficiency being key. Powered by a robust processor and optimized software, it offers over 40 hours of video playback. The Z Series keeps advancing, delivering premium performance with each iteration. Your feedback shapes future Foldables, and the improvements you observe demonstrate this generation’s evolution. Thank you for being part of the Galaxy experience, we’re here to help you maximize every Fold.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
The product has some good features
on November 13, 2025
Posted by: Cinque
[This review was collected as part of a promotion.] I like the Galaxy Zfold 5 better than the Zfold7. The first thing is I don't like the RICH MESSAGES and how they try to force you to use this feature. I don't like the Esim card I prefer a physical card.
The camera is awesome, the audio and video playback is awesome. The AI generator is ok. I wish they were stillmamufactiring the Zfold 5 I would send this Zfold 7 back.
The camera is awesome, the audio and video playback is awesome. The AI generator is ok. I wish they were stillmamufactiring the Zfold 5 I would send this Zfold 7 back.
Value
3
Response from Samsung USBy R&R, November 14, 2025
Hi Cinque,
Thank you for your thoughtful review. Your comment about the RCS messaging layout and the transition from physical SIM to eSIM highlights how users often develop familiarity with earlier models, often influenced by their carrier. The newest Galaxy phones come with Google Messages pre-installed, and Samsung Messages can also be downloaded from the Galaxy Store. Both offer intuitive interfaces that make texting contacts simple and enjoyable. Some carriers provide their own messaging apps, and many third-party options exist. However, only one can be set as your default messaging app, even if you have multiple installed. You can explore which app might suit you best. It's also great to hear that the Fold7’s camera and playback features impress you. This generation emphasizes high-quality video, improved color processing, and smarter AI tools—features you’re already experiencing. Your feedback offers valuable insights into how the Fold series evolves from the perspective of customers with multiple generations, helping us refine the experience. We appreciate your contribution to the Samsung community.
Change the default messaging app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001947/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your thoughtful review. Your comment about the RCS messaging layout and the transition from physical SIM to eSIM highlights how users often develop familiarity with earlier models, often influenced by their carrier. The newest Galaxy phones come with Google Messages pre-installed, and Samsung Messages can also be downloaded from the Galaxy Store. Both offer intuitive interfaces that make texting contacts simple and enjoyable. Some carriers provide their own messaging apps, and many third-party options exist. However, only one can be set as your default messaging app, even if you have multiple installed. You can explore which app might suit you best. It's also great to hear that the Fold7’s camera and playback features impress you. This generation emphasizes high-quality video, improved color processing, and smarter AI tools—features you’re already experiencing. Your feedback offers valuable insights into how the Fold series evolves from the perspective of customers with multiple generations, helping us refine the experience. We appreciate your contribution to the Samsung community.
Change the default messaging app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001947/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jim Taylor
from Katy, TX
Expertise:Intermediate
Verified Purchase:Yes
Absolutely love it. People are wowed when I open it up to see pics or documents, or watch videos. Great camera! Great phone!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US