Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,761 Reviews)
Rating breakdown 7,761 reviews
5 Stars
6,361
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Jaffrey
from Michigan
Expertise:Expert
Verified Purchase:Yes
Performance pretty much same, battery life is also almost same. But nice to hold a normal size phone at last.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Shakir Memon
from Houston Tx
Expertise:Expert
Verified Purchase:Yes
Stress Free Purchase .. fast and professional .. best trade in value & offers
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
System runs great, Love the Samsung S series
on November 15, 2025
Posted by: siggieboix515
[This review was collected as part of a promotion.] Also one of the best I've ever had the pleasure to have with my everywhere I go. It's very dependable and reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still need my readers
on November 15, 2025
Posted by: Applehater
[This review was collected as part of a promotion.] I’ve been using my new Samsung device daily, and it has absolutely become the center of everything I do—streaming, work, travel, managing my smart tech, and capturing memories. One of the biggest features I was excited for was Galaxy AI, especially the zoom and text-enhancement tools. I had high hopes that it might eliminate my need for readers entirely. While it didn’t fully replace them, it still made everyday tasks way easier.
The Galaxy AI zoom features are a lifesaver—being able to zoom in on small text while still keeping the full context on the screen is genuinely helpful. Whether I’m reviewing project diagrams, checking camera feeds, or reading menus and labels on the go, it makes a huge difference.
Outside of that, the device has been flawless. Streaming and gaming look insanely sharp, battery life is solid, and the camera system is the best I’ve used—daylight, low-light, motion, everything just works. The phone handles work apps, emails, multitasking, and photo/video capture without breaking a sweat.
Even though it didn’t completely free me from using readers, the combination of Galaxy AI, performance, and camera quality makes this device a keeper. It fits right into my daily routine and honestly improves it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and well built
on November 14, 2025
Posted by: Supaflychris
[This review was collected as part of a promotion.] Love the ai use this phone everyday for work and watching streams game changer coming from competition this phone blows it out of the water
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Southwest Missouri
Expertise:Beginner
Verified Purchase:Yes
Phone is beautiful! Does everything it's been designed to do.
Four stars equal let down on stereo sound. Also, the fingerprint button on side is not convenient when a wallet case is being used.
Would I buy it again? Probably not.
Four stars equal let down on stereo sound. Also, the fingerprint button on side is not convenient when a wallet case is being used.
Would I buy it again? Probably not.
No, I would not recommend this to a friend.
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Bobby
from Fl
Expertise:Intermediate
Verified Purchase:Yes
I've done nothing but baby this phone since I bout it and the folding screen has broken randomly with little to no stress put on it. I want a refund.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 17, 2025
Hey there Bobby,
Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago, Il
Expertise:Expert
Verified Purchase:Yes
I love this phone. I had the 1st version and it was too big and heavy. This is lighter than the S25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 14, 2025
Cadgal02, thank you for the love you’re showing the Galaxy Z Fold7. Hearing from users like you, who have been with the Fold series since the very beginning, says a lot. The lighter feel and refined design truly make everyday use more comfortable, and it’s amazing that you’re noticing the evolution firsthand. That combination of power, flexibility, and a slimmer build is exactly what makes the Z Fold7 such a standout experience. We’re glad it has become a perfect fit in your tech lineup. Thank you for being part of the Samsung journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US