Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Galaxy Z Fold 7
on October 6, 2026
Posted by: MissesChocolit
[This review was collected as part of a promotion.] I chose the Z fold 7 phone for the screen size and I love this phone and get compliments on it everyday.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy Z Fold 7 Review
on October 6, 2026
Posted by: NickANavF1319
[This review was collected as part of a promotion.] I personally didn't like the Z Fold too much. I think it was a little overrated with the whole folding thing and I didn't end up using it as much as I thought I would. It's cool, a way to get people drawn in, but spending that much money on a phone when you don't actually open it to use it for its full functionality is kind of a waste of money. More likely to be used for people in the business sense. Don't get me wrong, it's really cool and I always use Samsung devices and always upgrade to Samsung but I think my folding days are over.
Value
3
Response from Samsung USBy R&R, October 7, 2026
Hello NickANavF1319,
The Galaxy Z Fold7 redefines your mobile experience with its impressive 8-inch main display, a stunning 200MP main camera, and the convenience of Multi Window for seamless multitasking. We truly value your loyalty, and we understand that integrating the unfolding experience into your daily life can take time. With its larger screen, the Z Fold7 is perfect for everyday tasks, like keeping a recipe handy while you shop or enjoying a video chat while browsing messages. Check out Samsung’s screen guide linked below to discover how you can personalize your layouts to fit your lifestyle. Thank you for being a vital part of the Samsung family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
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The Galaxy Z Fold7 redefines your mobile experience with its impressive 8-inch main display, a stunning 200MP main camera, and the convenience of Multi Window for seamless multitasking. We truly value your loyalty, and we understand that integrating the unfolding experience into your daily life can take time. With its larger screen, the Z Fold7 is perfect for everyday tasks, like keeping a recipe handy while you shop or enjoying a video chat while browsing messages. Check out Samsung’s screen guide linked below to discover how you can personalize your layouts to fit your lifestyle. Thank you for being a vital part of the Samsung family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great foldable
on October 6, 2026
Posted by: Spydere69
[This review was collected as part of a promotion.] I am impressed with how the foldable devices have come along.
I enjoy the ease of everyday use and the option of having a larger screen right at my fingertips. This device has alot of power, maxes out benchmark tests and is seamless for online gaming as well.
I enjoy the ease of everyday use and the option of having a larger screen right at my fingertips. This device has alot of power, maxes out benchmark tests and is seamless for online gaming as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great lens for photos
on October 6, 2026
Posted by: GioArtLife
[This review was collected as part of a promotion.] I chose Galaxy 7 Fold to assist me in my role as a creative leader of a studio art direction inhouse team. The Galazy 7 Fold provides a seamless large screen, with many tools to manage creative review projects. It gives you the flexibility and easy user face interface like the touch screen which is intuitive and simple
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the seamless switch
on October 6, 2026
Posted by: Suri494
[This review was collected as part of a promotion.] I chose this phone to have something different than the usual phones which I am using for almost two decades. Love the design and how seamlessly I can transition from single normal display to big display. I use it for my work and reduced laptop usage to half. I need slight improvement in camera low light quality other than that the best for everything including awesome photos for day to day use. Another amazing use is connecting to a big monitor or projector which works awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Solid Foldable
on October 6, 2026
Posted by: NemesisEnforcer2917
[This review was collected as part of a promotion.] I chose to upgrade from the Z Fold 6 to the Z Fold 7 due to the thin design and light weight of the Z Fold 7. It's a whole new device. I dont miss ths digitizer as Im starting to use voice input more and more.
The multitasking comes in handy when I need to bounce between two apps. Of course the floating windows are great when you need quick access to a pop up app.
Wired and wireless charging speeds are OK. I do wish the speeds were faster. I am. Noticing I'm needing to charge the device by late afternoon with moderate use... light streaming, sportsbetting apps and random websites of interest.
Debating if I want to upgrade to the Z Fold 8 but not sure I want to compromise the screen space for a lighter phone and passport style form factor...
Value
4
Response from Samsung USBy R&R, October 6, 2026
Hi there NemesisEnforcer2917,
The Galaxy Z Fold 7 features an expansive 8-inch main display, a sleek folding design, and a powerful 200MP main camera. We're pleased to hear that multitasking and floating windows are improving your productivity.
To maximize your battery life, go to Settings > Battery to see which apps are using the most power. You can put rarely used apps to sleep to conserve energy. For faster charging, navigate to Settings > Battery > Charging Settings and enable any available fast charging options with compatible charging equipment. If you find that the battery life is still shorter than expected, Samsung Support is available to help evaluate the concern.
Thank you for choosing Samsung!
Galaxy Battery
-Ty
Samsung Support
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The Galaxy Z Fold 7 features an expansive 8-inch main display, a sleek folding design, and a powerful 200MP main camera. We're pleased to hear that multitasking and floating windows are improving your productivity.
To maximize your battery life, go to Settings > Battery to see which apps are using the most power. You can put rarely used apps to sleep to conserve energy. For faster charging, navigate to Settings > Battery > Charging Settings and enable any available fast charging options with compatible charging equipment. If you find that the battery life is still shorter than expected, Samsung Support is available to help evaluate the concern.
Thank you for choosing Samsung!
Galaxy Battery
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've owned
on October 6, 2026
Posted by: jetlife
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 sets a new standard for booklet foldables, perfecting ergonomics while delivering top-tier performance.
For years, foldables struggled with bulk, but the Z Fold 7 redefines the form factor. When closed, it feels remarkably slim and natural to handle—much like a traditional flagship—and unfolding it reveals an expansive, vibrant inner display that doubles as an ultra-portable workstation. The crease is the least noticeable it has ever been, and the reinforced hinge mechanism opens smoothly with satisfying rigidity.
Multitasking is where the Z Fold 7 truly excels. Running side-by-side apps, dragging files seamlessly across split windows, and viewing dense documents feels effortless. Powered by the latest Snapdragon silicon, the device glides through heavy gaming, video editing, and background workflows without stutter. Samsung’s Galaxy AI integration feels thoughtfully integrated rather than gimmicky, with live translation, automated note structuring, and Circle to Search maximizing the large screen real estate.
The camera system brings flagship-grade photography to a foldable frame, capturing sharp, color-accurate photos and clean night shots across its upgraded lenses. Combined with dependable battery life that reliably lasts a full day of mixed use, it eliminates the major compromises of previous generations. While it remains a premium investment, the Galaxy Z Fold 7 delivers unmatched luxury, cutting-edge hardware, and true daily utility.
For years, foldables struggled with bulk, but the Z Fold 7 redefines the form factor. When closed, it feels remarkably slim and natural to handle—much like a traditional flagship—and unfolding it reveals an expansive, vibrant inner display that doubles as an ultra-portable workstation. The crease is the least noticeable it has ever been, and the reinforced hinge mechanism opens smoothly with satisfying rigidity.
Multitasking is where the Z Fold 7 truly excels. Running side-by-side apps, dragging files seamlessly across split windows, and viewing dense documents feels effortless. Powered by the latest Snapdragon silicon, the device glides through heavy gaming, video editing, and background workflows without stutter. Samsung’s Galaxy AI integration feels thoughtfully integrated rather than gimmicky, with live translation, automated note structuring, and Circle to Search maximizing the large screen real estate.
The camera system brings flagship-grade photography to a foldable frame, capturing sharp, color-accurate photos and clean night shots across its upgraded lenses. Combined with dependable battery life that reliably lasts a full day of mixed use, it eliminates the major compromises of previous generations. While it remains a premium investment, the Galaxy Z Fold 7 delivers unmatched luxury, cutting-edge hardware, and true daily utility.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible warranty service
on October 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My device had a non working inner screen. I was told it was due to physical damage ascertained by the twisted piece at top of the fold inside. THAT HAPPENED WITH NORMAL USE within the first couple of months. It was my first(and likely my last) fold so I didnt realize it was a malfunction
Value
1
Response from Samsung USBy R&R, October 6, 2026
Hi there Danamichelle, The Galaxy Z Fold7 has a fantastic 8-inch main display, a sleek folding design, and an impressive 200MP main camera. If the inner screen stops working while you're still getting used to it, that definitely needs to be looked into, especially since it’s considered normal use. I'd recommend reaching out to Samsung Support with your service number, proof of purchase, and any pictures of the issue. Make sure to ask them about their inspection findings and if there’s a chance for a second assessment. Coverage will really depend on the inspection results and warranty terms. Also, if your device is eligible, you might want to think about adding extra protection through Samsung Care+, which offers more extensive support. Thanks for sharing your experience with Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
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Samsung Care+
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-Ty
Samsung Support
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Written by a customer while visiting Samsung US