Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,761 Reviews)
Rating breakdown 7,761 reviews
5 Stars
6,361
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: Sartori
from WA
Expertise:Intermediate
Verified Purchase:Yes
It took me a few days to get used to the change from iOS to Android, but this foldable phone is fantastic. I can very much feel the crease in the middle when I'm using it unfolded, but it doesn't bother me much, and the crease isn't visible when viewing head-on.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, November 21, 2025
Hey Sartori,
We appreciate you sharing your experience of stepping into the Galaxy world with your first foldable. It’s exciting to hear how quickly the Galaxy Z Fold7 became a favorite, especially coming from a completely different operating system. You mentioned feeling the crease while using the larger display. Many foldable owners say the same at first, but love how it fades into the background when they use it for content or apps. The immersive viewing experience and the flexibility of two usable screens are some of the features that make the Z Fold7 layout so enjoyable daily. Thanks for giving the Galaxy experience a chance to impress you. We’re happy to have you in the Samsung community.
-Ty
Samsung Support
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Samsung Community
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We appreciate you sharing your experience of stepping into the Galaxy world with your first foldable. It’s exciting to hear how quickly the Galaxy Z Fold7 became a favorite, especially coming from a completely different operating system. You mentioned feeling the crease while using the larger display. Many foldable owners say the same at first, but love how it fades into the background when they use it for content or apps. The immersive viewing experience and the flexibility of two usable screens are some of the features that make the Z Fold7 layout so enjoyable daily. Thanks for giving the Galaxy experience a chance to impress you. We’re happy to have you in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I've grabbed every fold since folding 4
on November 17, 2025
Posted by: Bwpyvngwolf
[This review was collected as part of a promotion.] I’ve been a Z Fold user since the Fold 4, and honestly, the Fold 7 feels like everything I’ve been waiting for. Samsung finally perfected the whole foldable experience. The second you open it, it’s like having a mini laptop in your pocket — super smooth, clean, and surprisingly comfortable to use all day.
Multitasking is on a whole new level. I can stream something, reply to messages, and scroll on a third app without a hiccup. The screen quality is crazy, the hinge feels solid, and the whole phone just feels premium in a way my older Folds never fully did.
And the AI? This is the first time a phone’s AI actually feels like it belongs. It helps clean up photos, writes things for you, automates little tasks, and seems to learn the way you use your phone. It makes everything effortless, like the phone is one step ahead.
Battery lasts all day, cameras are sharp even in low light, and honestly once you get used to living on a Fold, regular phones feel boring.
I’ve used every Fold since the 4, and the Fold 7 is by far the one that finally feels complete. It’s my favorite phone, period.
Multitasking is on a whole new level. I can stream something, reply to messages, and scroll on a third app without a hiccup. The screen quality is crazy, the hinge feels solid, and the whole phone just feels premium in a way my older Folds never fully did.
And the AI? This is the first time a phone’s AI actually feels like it belongs. It helps clean up photos, writes things for you, automates little tasks, and seems to learn the way you use your phone. It makes everything effortless, like the phone is one step ahead.
Battery lasts all day, cameras are sharp even in low light, and honestly once you get used to living on a Fold, regular phones feel boring.
I’ve used every Fold since the 4, and the Fold 7 is by far the one that finally feels complete. It’s my favorite phone, period.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on November 17, 2025
Posted by: GabeRealmind
[This review was collected as part of a promotion.] It is a great Ai tool and easy to use to edit pictures with Ai
Also system is very fast and quick response moving from screens
Also system is very fast and quick response moving from screens
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The most notorious difference is the weight! Wow
on November 17, 2025
Posted by: Garcoma
[This review was collected as part of a promotion.] Im a samsung user since 2016 and I see it for work more than pictures, i had the fold 6 and i was very happy as all the features were convenient, works perfectly and screen size combined with the pen allows me to keep my notes and even more in a perfect and efficient way, however I aleays feel it was too heavy, now I upgrade it to the fold 7 and it is just simply perfect, plus of course almost all features were upgraded too, important to say my wife also appreciate the camera and now I the official camera man whenever we go out 😅
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
internal screen broke
on November 17, 2025
Posted by: Ender
Expertise:Intermediate
Interal screen shattered and stopped working due to hinge manufacturer defect. Owned it for 4 months before it happened.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hello there Ender,
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable in the market
on November 17, 2025
Posted by: DrZeus
[This review was collected as part of a promotion.] This phone is the best foldable in the market right now, I'm talking both in the software and hardware side.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 7 just great
on November 17, 2025
Posted by: Shubarot
[This review was collected as part of a promotion.] All the features available in this device are just great.
All applications and very much optimised for this device.
Just great experience.
All applications and very much optimised for this device.
Just great experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From s23 ultra to zfold7
on November 16, 2025
Posted by: Clee1593
[This review was collected as part of a promotion.] Samsung! Thank you for making this phone. I love the engineering put into this device and love how thin it is. The fold in the screen is hardly noticeable! I much prefer carrying this phone because its much lighter than my previous phone so when exercise its perfect to hold. Playing games and watching youtube on this is also great! I love how i can open it up and have galaxy AI organise my notes, translation and provide better ways to edit my photos. Please keep up the good work!
Value
5
Written by a customer while visiting Samsung US