Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,761 Reviews)
Rating breakdown 7,761 reviews
5 Stars
6,361
4 Stars
1,038
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Posted by: David
Verified Purchase:Yes
WOW! A fantastic phone. Works well, great transition from folded to fully open, clear audio video and calls.
Response from Samsung USBy R&R, January 2, 2026
Howdy David,
Thank you for sharing your enthusiasm for the Galaxy Z Fold7. Crafted to seamlessly transition between phone and tablet modes, the Z Fold7 highlights why the Galaxy Z series is at the forefront of foldable technology, offering smooth operation and immersive experiences. We're grateful to have you as part of the Samsung journey.
-Ty
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Thank you for sharing your enthusiasm for the Galaxy Z Fold7. Crafted to seamlessly transition between phone and tablet modes, the Z Fold7 highlights why the Galaxy Z series is at the forefront of foldable technology, offering smooth operation and immersive experiences. We're grateful to have you as part of the Samsung journey.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nashville TN
Expertise:Intermediate
Verified Purchase:Yes
Better camera than the 6. It's lighter and easier to hold. But no pen ........ That's a huge negative
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 2, 2026
Howdy Ron N,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The goal was for the device to be lighter, smoother, and more refined, showcasing ongoing advancements in foldable technology and engineering. Your feedback on feature priorities, such as pen use, which is important for some users interacting with larger screens, helps us understand user needs better. We appreciate your review and thank you for being part of the Samsung community.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The goal was for the device to be lighter, smoother, and more refined, showcasing ongoing advancements in foldable technology and engineering. Your feedback on feature priorities, such as pen use, which is important for some users interacting with larger screens, helps us understand user needs better. We appreciate your review and thank you for being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: John Park
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I had Z Fold4 before. Z Fold7 camera are much better than Fold4 and more slim a than old device.
Love it so much.
Love it so much.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 2, 2026
Hey there John Park,
Thank you for sharing your experience with the Galaxy Z Fold7. Each new version builds on the previous one, improving design and camera quality while maintaining the versatility that Z Series users value. We appreciate your continued loyalty to Samsung. Thanks for sharing the love!
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Each new version builds on the previous one, improving design and camera quality while maintaining the versatility that Z Series users value. We appreciate your continued loyalty to Samsung. Thanks for sharing the love!
-Ty
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Written by a customer while visiting Samsung US
Posted by: Bryan
Verified Purchase:Yes
I love this phone. The most productive tool I have for my busy schedule
Response from Samsung USBy R&R, January 2, 2026
Hi Bryan,
Thank you for sharing how the Galaxy Z Fold7 integrates into your daily routine. Designed for multitasking and efficiency, the Z Fold7 is ideal for users who rely on their device as a versatile all-in-one tool. We appreciate your involvement in the Samsung community.
-Ty
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Thank you for sharing how the Galaxy Z Fold7 integrates into your daily routine. Designed for multitasking and efficiency, the Z Fold7 is ideal for users who rely on their device as a versatile all-in-one tool. We appreciate your involvement in the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Tracy
from New York
Verified Purchase:Yes
I am enjoying using this phone so much. Love it and don't regret getting it at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 30, 2026
Hey Tracy,
It’s wonderful to hear how much you’re enjoying the Galaxy Z Fold7. A device that feels satisfying to use in your daily routine is exactly what the Z Fold series strives to deliver. Knowing you feel confident and happy with your choice means a lot to us. Samsung thanks you for being a loyal Galaxy user.
-Ty
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It’s wonderful to hear how much you’re enjoying the Galaxy Z Fold7. A device that feels satisfying to use in your daily routine is exactly what the Z Fold series strives to deliver. Knowing you feel confident and happy with your choice means a lot to us. Samsung thanks you for being a loyal Galaxy user.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Elias
from Colorado
Verified Purchase:Yes
Love the camera takes incredible pictures . Made my vacation better. Made GPS way easier . Love the translation feature. I would like a longer battery life
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R, January 30, 2026
Hi Elias,
Thank you for sharing how the Galaxy Z Fold7 improved your travel experience. From capturing special moments to simple navigation and quick translation while on the move, the Z Fold is perfect for an active lifestyle. Your note on battery life highlights the need for durability for users who depend on their device all day. We value your choice of Samsung and appreciate you sharing your story.
-Ty
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Thank you for sharing how the Galaxy Z Fold7 improved your travel experience. From capturing special moments to simple navigation and quick translation while on the move, the Z Fold is perfect for an active lifestyle. Your note on battery life highlights the need for durability for users who depend on their device all day. We value your choice of Samsung and appreciate you sharing your story.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Jeremy
from Pittsburgh, PA
Expertise:Intermediate
Verified Purchase:Yes
I love it. The front screen is perfect for everyday tasks and the larger screen is perfect for reading, editing video and playing games.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 30, 2026
Hey there Jeremy,
We enjoy hearing how seamlessly the Galaxy Z Fold7 fits into your daily routine. Its dual-screen design, with a convenient outside display and an immersive main screen, makes it easy to switch between quick tasks and creative work. It’s great to see the device handle everything, from reading and editing to gaming, effortlessly. Thank you for being part of the Galaxy experience.
-Ty
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We enjoy hearing how seamlessly the Galaxy Z Fold7 fits into your daily routine. Its dual-screen design, with a convenient outside display and an immersive main screen, makes it easy to switch between quick tasks and creative work. It’s great to see the device handle everything, from reading and editing to gaming, effortlessly. Thank you for being part of the Galaxy experience.
-Ty
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Written by a customer while visiting Samsung US
Posted by: AbyG
from IA
Expertise:Expert
Verified Purchase:Yes
Not satified with the battery backup, getting battery drain very soon
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R, January 2, 2026
Hey there AbyG,
Thank you for sharing your experience with the Galaxy Z Fold7. Its large display and multitasking features are designed for immersive use throughout the day. Battery life can vary based on how features like multitasking, screen brightness, and connected services are used. You might find your phone drains faster when using your network service alone, but because your device connects to multiple networks simultaneously, the battery can drain more quickly. To improve battery life, you can open Settings, go to Battery, and tap View details to see app usage. Shorten screen timeout by navigating to Settings > Display > Screen timeout and selecting a shorter duration. To prevent accidental touches, enable Accidental touch protection in Settings > Display. Enable Adaptive brightness in Settings > Display for the screen to adjust automatically based on your patterns. Activate Power saving mode via Settings > Battery > Power saving to reduce performance and conserve battery. For longer battery life, choose the Light performance profile in Settings > Device care > Performance profile. To save battery, put rarely used apps to sleep by going to Settings > Battery > Background usage limits and adjusting as needed. For more tips, check out the online articles linked below. The Z series continues to innovate and deliver a powerful foldable device for users who depend on more than basic functions. Thank you for being part of the Samsung community and sharing your experience.
5G network service drains battery quickly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10004621/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Its large display and multitasking features are designed for immersive use throughout the day. Battery life can vary based on how features like multitasking, screen brightness, and connected services are used. You might find your phone drains faster when using your network service alone, but because your device connects to multiple networks simultaneously, the battery can drain more quickly. To improve battery life, you can open Settings, go to Battery, and tap View details to see app usage. Shorten screen timeout by navigating to Settings > Display > Screen timeout and selecting a shorter duration. To prevent accidental touches, enable Accidental touch protection in Settings > Display. Enable Adaptive brightness in Settings > Display for the screen to adjust automatically based on your patterns. Activate Power saving mode via Settings > Battery > Power saving to reduce performance and conserve battery. For longer battery life, choose the Light performance profile in Settings > Device care > Performance profile. To save battery, put rarely used apps to sleep by going to Settings > Battery > Background usage limits and adjusting as needed. For more tips, check out the online articles linked below. The Z series continues to innovate and deliver a powerful foldable device for users who depend on more than basic functions. Thank you for being part of the Samsung community and sharing your experience.
5G network service drains battery quickly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10004621/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US