Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Galaxy FOLD 7
on September 7, 2026
Posted by: Sleepy20020
[This review was collected as part of a promotion.] I chose the FOLD 7 because I like how it opens to show larger pics which makes reading docs easier since with age comes bifocals lol. So I don't need those just yet. My only issue is that there aren't many cool cases on the market for this style of phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Z fold 7
on September 7, 2026
Posted by: TheWife
[This review was collected as part of a promotion.] I upgraded from a Z fold 4 to the Z fold 7. I have never had any issues with the fold devices. As a matter of fact, I had left my 4 on the top of my car when I fueled up and as I was driving, in the rain, about 20 miles on the trip I noticed my connection to the car dropped. That is when I realized where it was.
I turned around hoping to find it but was skeptical. The phone reconnected to the car and that is how I was able to find it. It had flew off into a ditch full of water and it was fully opened.
I left it on and open so it could dry. Honestly was afraid to touch it. But all was still working. And NO CRACKED screens! I was amazed.
So when I upgraded, it was planned to be another fold. I am hooked.
One of the best things about the Z fold line, they are more durable than you would think. The 7 is even thinner than the previous models. The size when folded, is large enough to rival any other smart phone. When open, i5 is almost like having a tablet device.
I did not get an S pen as I rarely used it on the previous fold devices and using your finger to draw or write when needed, is sufficient.
Like I said, I love the fold models. I have never had any issues and I like the versatility they provide. Yes, when it is time for me to upgrade, the likliness is very high that it will be another of the Z Fold types of devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My zfold 7 is amazing and easy to use.
on September 7, 2026
Posted by: GypsyFae67
[This review was collected as part of a promotion.] I chose my Z Fold 7 and love it. I use it for everything from reviewing documents to playing games. I listen to audiobooks and music on it. The sound is terrific and pictures of my grandchildren are so clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone
on September 7, 2026
Posted by: Nevelaird
[This review was collected as part of a promotion.] I had a galaxy z fold 4. I was going to choose a different galaxy because its do hard to find a case. But I choose the z fold 7 due to the upgraded AI and add features. The screen doesn't get the crease down the middle as easy as the 4. I can easily put it in my pocket even with a case on. I'm very happy with my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Z Fold 7 Phone
on September 7, 2026
Posted by: aking123
[This review was collected as part of a promotion.] Not worth the price. Keyboard difficult to manage and icons dissappear from folded to unfolded screen.
Value
3
Response from Samsung USBy R&R, September 9, 2026
Greetings aking123,
The Galaxy Z Fold7 features a large folding display, robust multitasking capabilities, and a versatile design that easily transitions between folded and unfolded use. We value your feedback regarding keyboard navigation and changes to icons in different screen modes. Your insights assist Samsung in continuously improving the Fold interface for a smoother everyday experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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The Galaxy Z Fold7 features a large folding display, robust multitasking capabilities, and a versatile design that easily transitions between folded and unfolded use. We value your feedback regarding keyboard navigation and changes to icons in different screen modes. Your insights assist Samsung in continuously improving the Fold interface for a smoother everyday experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Some problems but great still.
on September 7, 2026
Posted by: Ceejay
[This review was collected as part of a promotion.] I’ve been using the Galaxy Z Fold7 and overall I’m really impressed with how much Samsung has improved the foldable experience. The Fold7 feels noticeably thinner, lighter, and easier to carry around while still giving me a large screen when I need it. That being said, my experience wasn’t perfect. I had quite a few issues with my first Fold7, especially with the screen. I was honestly surprised by how easily the screen became damaged, and that was frustrating considering how much care I was taking with the phone. The durability of the screen is probably my biggest concern with the Fold7, and it’s something I think Samsung still has room to improve. Once I got past those issues, though, I really started enjoying the phone. The biggest reason I like the Fold is the versatility. I can use it like a normal phone when I’m on the go, then open it up when I want a bigger screen for watching videos, browsing, multitasking, or getting things done. The cameras have also been a strong point for me. Photos look sharp, colors are good, and the camera is reliable in different lighting situations. The larger inner display is also great for looking at photos and videos. Overall, I really like the Galaxy Z Fold7, but I think the screen durability is something potential buyers should seriously consider. My first experience with the phone was frustrating because of how easily the screen was damaged, but putting that aside, the Fold7 has been one of my favorite phones to use.
Value
3
Response from Samsung USBy R&R, September 9, 2026
Hello Ceejay,
The Galaxy Z Fold7 features a thinner, lighter design, an expansive folding display, and versatile cameras that enhance both multitasking and entertainment. We’re pleased to hear that the flexibility and camera capabilities have made the Fold7 one of your favorite phones. Thank you for your detailed feedback regarding screen durability and the damage you experienced; Samsung is committed to continually improving the foldable experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Z Fold7 features a thinner, lighter design, an expansive folding display, and versatile cameras that enhance both multitasking and entertainment. We’re pleased to hear that the flexibility and camera capabilities have made the Fold7 one of your favorite phones. Thank you for your detailed feedback regarding screen durability and the damage you experienced; Samsung is committed to continually improving the foldable experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing experience
on September 7, 2026
Posted by: Codered2311
[This review was collected as part of a promotion.] This phone has been able to tackle so many multitasking for me as far as my work goes I work in market research and I'm able to send multiple emails and talk to multiple clients take zoom calls etc I love this phone it is basically a computer in my hand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely blown away
on September 7, 2026
Posted by: Kaytylady
[This review was collected as part of a promotion.] Absolutely blown away with how I can multitask. The technology and fancy features make it feel so high tech. Never had a phone with so many tools I keep discovering
Value
5
Written by a customer while visiting Samsung US