Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,739 Reviews)
Rating breakdown 7,739 reviews
5 Stars
6,343
4 Stars
1,034
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
This product is the perfect phone
on September 24, 2026
Posted by: TeeMaCee
[This review was collected as part of a promotion.] I chose the galaxy zfold7 to replace my zfold5. It is an awesome phone! I love everything about the phone. I especially love football season with this ohone.
Value
5
Response from Samsung USBy R&R, September 25, 2026
Hello TeeMaCee,
Football season just got even better! The Galaxy Z Fold7 combines an expansive display, vibrant picture quality, and powerful performance to make watching your favorite games an immersive experience. We're thrilled you're loving your upgrade from the Z Fold5. Thank you for choosing Samsung!
-Ty
Samsung Support
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Football season just got even better! The Galaxy Z Fold7 combines an expansive display, vibrant picture quality, and powerful performance to make watching your favorite games an immersive experience. We're thrilled you're loving your upgrade from the Z Fold5. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Z Fold 7
on September 24, 2026
Posted by: FeralRacoon
[This review was collected as part of a promotion.] Have had it for about a year and i like it. The gaming is nice in downtime or movies when I'm on the go. So far great battery life as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good phone, battery life cud be better
on September 24, 2026
Posted by: LoveAI
[This review was collected as part of a promotion.] Phone is good, I love the fold experience and have been using it over 2 years but the thing i hate is battery life of half day. These days I have to carry a power bank all the time.
Value
2
Response from Samsung USBy R&R, September 28, 2026
Hi there LoveAI,
Thank you for sharing your experience! We're glad to hear that you're enjoying the expansive display, powerful multitasking features, and innovative folding design of the Galaxy Z Fold7. We understand how important it is to have dependable battery life, especially when you rely on your device throughout the day. We appreciate your feedback regarding battery performance as we continue to enhance the Galaxy experience. Thank you for being part of the Samsung family!
-Ty
Samsung Support
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Thank you for sharing your experience! We're glad to hear that you're enjoying the expansive display, powerful multitasking features, and innovative folding design of the Galaxy Z Fold7. We understand how important it is to have dependable battery life, especially when you rely on your device throughout the day. We appreciate your feedback regarding battery performance as we continue to enhance the Galaxy experience. Thank you for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on September 24, 2026
Posted by: Wild12c
[This review was collected as part of a promotion.] This is a great feature filled phone that pretty much covers anything you need to do on the go. The only downfall is that Samsung pulled the pen. I didn't use it a lot on my previous phone. But it's nice to have to preform certain tasks quicker.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Big Screen
on September 24, 2026
Posted by: EJworld
[This review was collected as part of a promotion.] It make it easy to use for folding and unfolding. It is a hand on tablet. Great choice for my new cellphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not a great phone
on September 24, 2026
Posted by: Claude
[This review was collected as part of a promotion.] Do not get this model battery already having issues and inside screen is already peeling not even had it a year!
Value
3
Response from Samsung USBy R&R, September 30, 2026
Howdy Claude,
The Galaxy Z Fold7 boasts a large foldable display, versatile multitasking capabilities, and a slim design for everyday convenience. We understand your concerns about battery performance and the inner screen peeling within the first year of ownership. If you notice peeling on your phone after a short period, please note that Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each product.
Additionally, we offer the option to add extra coverage through Samsung Care+ on eligible devices, which provides extended protection and additional support. Your feedback on durability and reliability is valuable as Samsung continues to refine its foldable technology. Thank you for sharing your experience with us!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Z Fold7 boasts a large foldable display, versatile multitasking capabilities, and a slim design for everyday convenience. We understand your concerns about battery performance and the inner screen peeling within the first year of ownership. If you notice peeling on your phone after a short period, please note that Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each product.
Additionally, we offer the option to add extra coverage through Samsung Care+ on eligible devices, which provides extended protection and additional support. Your feedback on durability and reliability is valuable as Samsung continues to refine its foldable technology. Thank you for sharing your experience with us!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Keeping Water Safety Programs Alive
on September 24, 2026
Posted by: Krakcan
[This review was collected as part of a promotion.] The sun is shining, the waternis warm, and my office is out enjoying it all. I chose the ZFold phone because of the versatility and durability. I train Lifeguards, Lifeguard Instructors, swim instructors open water rescue, train police cadets, military personnel, Emergency Medical Responders, beach rescue personnel, firefighters. I am also responsible for the upkeep and maintenance for 5 aging pools, 1 new aquatic center, and 5 splash pads in addition to all the training. If it wasn't for having a device that was durable enough to handle drops from lifeguard towers and water splashing the phone constantly we would not be able to support our community in such a meaningful way and facilities would face a lot more down time from closures. Many of our locations do not have internet and are quite remote and I am able to stay on top of my calls, text, emails, and reasearching parts and equipment at all of our locations. I often answer the phone and texts while treading water. I had the z fold 6 prior to the 7. The 6 was wonderful, but the 7 has been even better due to the slimmer design. Areas for improvement would be the battery life and the screen film protectors that come with the device. After just a few hours into my day I better have a battery backup device, charger in my vehicle, and a plan on how to carry on while charging. The factory screen protectors end up bubbling up from heat exposure and have to be replaced frequently. I will keep choosing z folds.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on September 24, 2026
Posted by: TheGemini1985
[This review was collected as part of a promotion.] This is my 3rd Fold and it's the best one so far. Glad I chose this device. The only thing it's missing is the ability to use a pen like the previous model otherwise it's the perfect device especially for multi tasking.
Value
4
Written by a customer while visiting Samsung US