Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,748 Reviews)
Rating breakdown 7,748 reviews
5 Stars
6,350
4 Stars
1,036
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
The form factor and thickness make it boss
on May 20, 2026
Posted by: Fold4Ever
[This review was collected as part of a promotion.] Galaxy AI makes the phone as useful as it is slick. Excellent phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it it's like having a computer 🖥 in my han
on May 20, 2026
Posted by: Konnie78
[This review was collected as part of a promotion.] I am learning more about Ai every day and liking it so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Multitasking Phone/Tablet!
on May 19, 2026
Posted by: SydSyd
[This review was collected as part of a promotion.] This phone acts like a phone/tablet. It is perfect for gaming/streaming/work! After I using the Fold for years, I can never go back to a normal phone. It is basically a tablet in one! The multitasking features are amazing as well! Would definitely recommend..
Value
5
Response from Samsung USBy R&R, May 22, 2026
Hey SydSyd,
Thank you for taking the time to leave feedback on the Galaxy Z Fold7. The foldable design and multitasking features are designed to bring together the convenience of a phone with the productivity and entertainment experience of a tablet. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Thank you for taking the time to leave feedback on the Galaxy Z Fold7. The foldable design and multitasking features are designed to bring together the convenience of a phone with the productivity and entertainment experience of a tablet. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 19, 2026
Posted by: Firecracker
[This review was collected as part of a promotion.] The galaxy ai so is helpful. I love the fold out screen. Taken pictures is awesome. Typing is great.
.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in one product.
on May 19, 2026
Posted by: OscarMayer
[This review was collected as part of a promotion.] I have always enjoyed smartphone features but the Z fold covers them all.
I no longer need a pad or small laptop any kind. The only drawback is my girlfriend complains that I spend too much time on it
I can...... Read the news
Make notes
Transfer money
Make purchases
Check the weather
GPS for driving
Take incredible pictures
And much more !!!!!!
I no longer need a pad or small laptop any kind. The only drawback is my girlfriend complains that I spend too much time on it
I can...... Read the news
Make notes
Transfer money
Make purchases
Check the weather
GPS for driving
Take incredible pictures
And much more !!!!!!
THANK YOU SAMSUNG
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good not great
on May 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] As a Samsung customer I've had to many different products from samsung, phones, tvs, watches etc. Im disappointed in no pen for a phone that was meant for creativity . Then is my inner display, it flickers while scrolling, has a random missing pixel 1 month after buying without cause. And last but not least it all of a sudden started freezing while in use. I haven't sent it in because I can't be without a phone for up to two weeks, and Samsung knows this therefore it deters people returning products
Value
3
Response from Samsung USBy R&R, May 20, 2026
Greeting Marcusjudeg,
Thank you for sharing your experience with the Galaxy Z Fold7. We appreciate your loyalty as a longtime Samsung customer across various Galaxy products. The expansive foldable display and multitasking features of the Galaxy Z Fold7 are designed to enhance creativity, entertainment, and productivity in a unique way.
We understand your concerns about sending your phone in for repairs, especially with the possibility of being without your device for a period of time. However, we have options available for you. We have partnered with uBreakiFix, an authorized repair service for Samsung users, where you can either schedule an appointment or walk in for assistance.
Additionally, if you're enrolled in Samsung Care+, you may have the option to use a loaner device while your phone is being repaired. We encourage you to contact our Samsung Support Team to learn more about your repair options.
We value your feedback and your continued support of the Galaxy family. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. We also offer the option to add extra coverage through Samsung Care+ on eligible devices, providing extended protection and additional support.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. We appreciate your loyalty as a longtime Samsung customer across various Galaxy products. The expansive foldable display and multitasking features of the Galaxy Z Fold7 are designed to enhance creativity, entertainment, and productivity in a unique way.
We understand your concerns about sending your phone in for repairs, especially with the possibility of being without your device for a period of time. However, we have options available for you. We have partnered with uBreakiFix, an authorized repair service for Samsung users, where you can either schedule an appointment or walk in for assistance.
Additionally, if you're enrolled in Samsung Care+, you may have the option to use a loaner device while your phone is being repaired. We encourage you to contact our Samsung Support Team to learn more about your repair options.
We value your feedback and your continued support of the Galaxy family. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. We also offer the option to add extra coverage through Samsung Care+ on eligible devices, providing extended protection and additional support.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My z fold 7
on May 19, 2026
Posted by: Zfoldlover
[This review was collected as part of a promotion.] Thank samsung for building the z fold 7
I'm impressed by all of the features
I have been using it for about 2 weeks now.
As I dig deeper into all of the phones features, I'm finding it is extremely adaptable
I'm impressed by all of the features
I have been using it for about 2 weeks now.
As I dig deeper into all of the phones features, I'm finding it is extremely adaptable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great but not awesome
on May 19, 2026
Posted by: Topp723
[This review was collected as part of a promotion.] My name is Dustin, and I have been a dedicated Samsung enthusiast since 2013. I was a loyal user of the Galaxy Note series until its discontinuation, and I continue to hold those devices in high regard. I particularly appreciate Samsung's commitment to pioneering new and emerging technologies. My initial experience with a foldable device was the Fold 5, and I currently utilize the Fold 7. While the Fold 7 is a competent device, it is essentially a model that has been available for two years (it is, in fact, a Fold 6). I attempted to procure this particular phone, which was accessible in international markets. It is my belief that it should have been released concurrently with the Galaxy series. The current pricing, which is nearly double, and the delayed software updates are concerning. Motorola's forthcoming foldable device is poised to present a significant challenge to your market position. Candidly, I intend to transition to their products next year, as I no longer perceive the same innovative drive from Samsung that characterized its earlier years. (I recall Sanyo's market dominance and Samsung's initial struggles in the mobile phone sector.) I urge you to reinvigorate your product development and integrate fresh perspectives to regain your competitive edge.
Value
4
Response from Samsung USBy R&R, May 22, 2026
Howdy Topp723,
Thank you for sharing your experience with the Galaxy Z Fold7 and for being a part of the Samsung family for so many years. It’s wonderful to hear that you continue to appreciate Samsung's commitment to innovative technology and foldable devices. Features like multitasking and the expansive display are designed to enhance your daily experience, whether for productivity or entertainment. Samsung values your honest feedback and long-standing support.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7 and for being a part of the Samsung family for so many years. It’s wonderful to hear that you continue to appreciate Samsung's commitment to innovative technology and foldable devices. Features like multitasking and the expansive display are designed to enhance your daily experience, whether for productivity or entertainment. Samsung values your honest feedback and long-standing support.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US