Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,746 Reviews)
Rating breakdown 7,746 reviews
5 Stars
6,349
4 Stars
1,035
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
Great phone. Great features
on May 25, 2026
Posted by: Clericalerror
[This review was collected as part of a promotion.] Between the larger screen folding out so I can show off my kids, the better front facing screen so I can use it as a normal phone nicely and the galaxy ai features to help me with my day to day it's an incredible phone for most people!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Device
on May 25, 2026
Posted by: szk8527
[This review was collected as part of a promotion.] Galaxy AI has been a God Send for me. It makes my everyday life and getting tasks done so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Work efficiency
on May 25, 2026
Posted by: Chaplain
[This review was collected as part of a promotion.] My phone provides the features and efficiency needed to maximize my work outcome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Display screen
on May 25, 2026
Posted by: jrayrayy
[This review was collected as part of a promotion.] I love my phone this is my third one even though the new 7 the pixel went out and I had to replace the phone two times but the technology on this phone is groundbreaking started with the 3 then the 5 then the 7 love to fold lineups please keep setting the bar
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Inside Screen
on May 25, 2026
Posted by: OneDimePlease
[This review was collected as part of a promotion.] The inside screen is ruined and I have no blemishes or scratches on my phone
Value
1
Response from Samsung USBy R&R, May 29, 2026
Hello OneDimePlease,
Thank you for sharing your experience with the Galaxy Z Fold7. The display is a key feature of the Fold experience, and we appreciate you highlighting this. If your screen is not functioning properly, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specific to each product.
Additionally, we offer the option to add extra coverage through Samsung Care+ on eligible devices. This provides extended protection and additional support. If you need assistance, please don't hesitate to reach out to our Samsung Support Team. Your feedback is always valuable to us. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The display is a key feature of the Fold experience, and we appreciate you highlighting this. If your screen is not functioning properly, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specific to each product.
Additionally, we offer the option to add extra coverage through Samsung Care+ on eligible devices. This provides extended protection and additional support. If you need assistance, please don't hesitate to reach out to our Samsung Support Team. Your feedback is always valuable to us. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the dual screens. Perfect for watching movies
on May 25, 2026
Posted by: Joshua
[This review was collected as part of a promotion.] No creases formed in the screen after several months of use. Fast and responsive. Third party stylus works great inside and out. Galaxy AI works quickly and is an awesome tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on May 25, 2026
Posted by: Liza23
[This review was collected as part of a promotion.] I love this phone. It helps me translate language, and also helps me create videos for my content.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI capable, mighty and powerful!
on May 25, 2026
Posted by: SamsungFanNo1
[This review was collected as part of a promotion.] My Z7 fold is Galaxy AI capable which makes my phone even more powerful amd mighty than ever. My phone is capable of making my day easier with accurate searches, easy access to all kind of information and very fast. My phone 1 TB memory gives me even more power to store all the information that I need to keep handy or stored in my phone in case of need. I can customize pictures, Galaxy AI would arrange everything beside it helps me to search for my pictures very easily because the AI arranges the pictures based on my search! In a few words, My Samsung Galaxy Fold Z7 with its 2 high resolution screens and Galaxy AI is simply the best!
Value
5
Written by a customer while visiting Samsung US