Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,743 Reviews)
Rating breakdown 7,743 reviews
5 Stars
6,346
4 Stars
1,035
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
2
It's nice BUT
on June 5, 2026
Posted by: MRPW21
[This review was collected as part of a promotion.] I'm coming from a 22 ultra and this z7 is great when it's unfold but the front screen is very narrow compared to my ultra. Hate the finger print on the power button. Another issue was that my inner screen spontaneously quit working after 3 months and had to fight with Samsung to cover the warranty cause the techs said it was damaged when the only cosmetic it had was a crease in the inner screen. And they know it's a known issue. I'm thinking of trading it in for a new ultra. The Galaxy AI is awesome on this phone.
Value
2
Response from Samsung USBy R&R, June 9, 2026
Hello MRPW21,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Galaxy Z Fold7 offers a unique combination of innovation, productivity, and immersive entertainment. We understand your concerns regarding screen durability, and we’re glad to hear that you were able to get it repaired and are back on your folding journey. We love hearing from our users, especially those transitioning from a traditional smartphone design. Thank you for sharing your experience with the device, and we appreciate you making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Galaxy Z Fold7 offers a unique combination of innovation, productivity, and immersive entertainment. We understand your concerns regarding screen durability, and we’re glad to hear that you were able to get it repaired and are back on your folding journey. We love hearing from our users, especially those transitioning from a traditional smartphone design. Thank you for sharing your experience with the device, and we appreciate you making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I use my Z Fold7 everyday!
on June 5, 2026
Posted by: 2675CGALL0
[This review was collected as part of a promotion.] I use Galaxy AI feature for my photos editing, and it's very easy to use. I use my Z Fold7 everyday, all day until I go to bed. It replaces my tablet, my computer, and television (for the most part)! I'm constantly asked about it when I have it opened in public. I won’t go back to a single screen phone ever again (if I can help it).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone upgrade ever!!
on June 5, 2026
Posted by: Coop92
[This review was collected as part of a promotion.] This pho e has phenomenal upgraded accessories . The camera features are incredible. The memory space is super exciting!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's easy to use
on June 5, 2026
Posted by: LennyBoy
[This review was collected as part of a promotion.] I use it to call, text, game, read emails; news; and books, paying bills, browsing the internet, and watching videos. Its pretty much my personal computer and the bigger iner screen helps viewing certain things as well. Galaxy AI dose help as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great form factor
on June 5, 2026
Posted by: Coolrescuer
[This review was collected as part of a promotion.] I like how apps integrated with phone, and ability to open multiple apps in one screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Z fold7
on June 5, 2026
Posted by: Luvinlife
[This review was collected as part of a promotion.] So far I'm enjoying my new phone. It's slim and easy to see and use.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ms Crawford
from TEXAS
Expertise:Expert
Verified Purchase:Yes
I've been extremely impressed with my Galaxy Z Fold7 512GB (Verizon). From the moment I started using it, the large foldable display completely changed how I multitask, work, and enjoy entertainment. Having a phone and tablet in one device is incredibly convenient, and the seamless transition between the cover screen and the main display feels natural and intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
I love the form factor, weight, and software. It's
on June 5, 2026
Posted by: Aikhan
[This review was collected as part of a promotion.] Overall, everything about this phone is great. It's a shame I don't use the second screen that often. Only when I'm watching movies.
Value
5
Written by a customer while visiting Samsung US