Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,743 Reviews)
Rating breakdown 7,743 reviews
5 Stars
6,346
4 Stars
1,035
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
5
This phone is one of the best Samsung products
on June 11, 2026
Posted by: Bigsteven82
[This review was collected as part of a promotion.] I use my z fold for everything I stream games movies EVERYTHING
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
You must have it
on June 11, 2026
Posted by: BenHuR89
[This review was collected as part of a promotion.] This is my 2nd Samsung Fold phone, and I can honestly say Samsung keeps improving the experience with each generation.
The Fold7 feels more refined, lighter, and more durable than my previous Fold4.
I love having a phone and tablet in one device.
This lage screen is perfect for multitasking, reading and watching videos.
The performance is excellent and the battery easily gets me through all day long.
The Fold7 feels more refined, lighter, and more durable than my previous Fold4.
I love having a phone and tablet in one device.
This lage screen is perfect for multitasking, reading and watching videos.
The performance is excellent and the battery easily gets me through all day long.
Overall, I amvery happy with my purchase and would definitely recommend the Fold7 to anyone considering a foldable phone.
Samsung made a very good job with this one.
Samsung made a very good job with this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like this
on June 11, 2026
Posted by: Catlina
[This review was collected as part of a promotion.] I watch movies and play games use apps and download pics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing capabilities
on June 11, 2026
Posted by: KKUltra12
[This review was collected as part of a promotion.] The Galaxy AI helped me document and view a trip to Greece accurately and made viewing overseas a delight. Best phone I've ever owned. Love Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my watch
on June 11, 2026
Posted by: Wiruidane
[This review was collected as part of a promotion.] Galaxy AI is very reliable. The watch is powerful and comfortable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice, but still lacking
on June 11, 2026
Posted by: Wiruidane
[This review was collected as part of a promotion.] It's thicker than I expected, but still feels nice in my hand. It's very powerful. I'm disappointed in the file screen. Started cracking shortly after I got it. I had it replaced and within a year it started cracking again. Galaxy AI works great. Much more reliable than other AIs.
Value
3
Response from Samsung USBy R&R, June 12, 2026
Hello Wiruidane,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold 7. It’s great to hear that the impressive performance and powerful AI features have stood out for you. I understand your frustration with the folding screen developing cracks multiple times, especially after you took the time to replace it.
Please contact our Samsung Support Team to inquire about your warranty options for screen replacements. Since you have had repairs done previously, you may be eligible for Samsung Care+ if you are enrolled in the program.
Thank you for sharing your honest feedback and experience with the device. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
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Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold 7. It’s great to hear that the impressive performance and powerful AI features have stood out for you. I understand your frustration with the folding screen developing cracks multiple times, especially after you took the time to replace it.
Please contact our Samsung Support Team to inquire about your warranty options for screen replacements. Since you have had repairs done previously, you may be eligible for Samsung Care+ if you are enrolled in the program.
Thank you for sharing your honest feedback and experience with the device. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Best Fold yet.
on June 11, 2026
Posted by: Samsungguru
[This review was collected as part of a promotion.] I have been using the Fold 7 for almost a year now. It has been a very reliable device. The fact that I can fold it up and it fits perfectly in my pocket and is the size of standard phone. It runs all the apps without issue but some of the apps do have issues with the larger screen size. The AI features that have been recently enhanced are easy to use. I have throughly enjoyed using it and look forward the Fold 8.
Value
4
Response from Samsung USBy R&R, June 12, 2026
Hola Samsungguru,
The Galaxy Z Fold7 highlights the remarkable flexibility and convenience that set foldable devices apart. It's wonderful to know that the compact design, reliability, and Galaxy AI features have greatly enhanced your experience. I value your feedback about app optimization on the larger display and your enthusiasm for future Fold devices. Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Z Fold7 highlights the remarkable flexibility and convenience that set foldable devices apart. It's wonderful to know that the compact design, reliability, and Galaxy AI features have greatly enhanced your experience. I value your feedback about app optimization on the larger display and your enthusiasm for future Fold devices. Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very Happy with my purchase!
on June 11, 2026
Posted by: 2jazzed
[This review was collected as part of a promotion.] I am so happy with my phone! Where to begin..?
After a temporary change to another operating system, I came back to my Samsung products!
I just couldn't seem to master the other. Its nice to know my phone again.
The battery life is good, the camara and screens are fabulous! I like my Samsung watch too. The galaxy AI is very helpful. I highly recommended this phone.
After a temporary change to another operating system, I came back to my Samsung products!
I just couldn't seem to master the other. Its nice to know my phone again.
The battery life is good, the camara and screens are fabulous! I like my Samsung watch too. The galaxy AI is very helpful. I highly recommended this phone.
Value
5
Written by a customer while visiting Samsung US