Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Average customer rating
4.7
(7,742 Reviews)
Rating breakdown 7,742 reviews
5 Stars
6,345
4 Stars
1,035
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 1TB (Unlocked) - Jet Black
Customer Rating
2
Galaxy Z fold edition screen kept blacking out!
on June 29, 2026
Posted by: Mallygees
[This review was collected as part of a promotion.] I purchased my galaxy z fold phone mainly for it's fold out feature considering I work extremely alot and of course like most American men we love our sports, so to have the fold out addition be birthed by Samsung was right on time considering the fold out feature was like a mini TV to watch my sports until I ran through 3 because the screens kept blacking out, and the phones were insured but of course I had to pay insurance premiums which became a huge inconvenience over time so I stopped with galaxy z fold phone and moved on to something more simple and mainly reliable so the screens wouldn't black out on me.
Value
2
Response from Samsung USBy R&R, July 1, 2026
Hiya Mallygees,
Thank you for sharing your experience and for your continued support of the Galaxy Z Fold series. The Galaxy Z Fold7 offers an expansive foldable display, Galaxy AI features, and powerful multitasking designed to make work and entertainment more enjoyable. We understand how important it is for the foldable display to remain dependable, especially when it is one of the features you enjoy most. Your feedback about the display and your replacement experiences is appreciated and will be shared with our teams as we continue improving the Galaxy experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience and for your continued support of the Galaxy Z Fold series. The Galaxy Z Fold7 offers an expansive foldable display, Galaxy AI features, and powerful multitasking designed to make work and entertainment more enjoyable. We understand how important it is for the foldable display to remain dependable, especially when it is one of the features you enjoy most. Your feedback about the display and your replacement experiences is appreciated and will be shared with our teams as we continue improving the Galaxy experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Absolutely love it except.....
on June 29, 2026
Posted by: Marlz68
[This review was collected as part of a promotion.] I love the fold 7. It literally has every feature I could ask for plus a huge screen. My students call it my Fablet. Phon+tablet+ fabulous!!!! My one issue is the inner screen and its tendency to get permanent fingerprints when you use it a lot to text or type as I am now. Now understand looking straight on they are invisible, but a bit of reflection and there they are. Small price to pay though for what you get and I will never go back to the regular tiny screened phones. The most recent update and galaxy AI are great as well. I dont use it a lot as I like to do my own research but more than once it has given me a point I hadn't considered.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on June 29, 2026
Posted by: Officerfriendly744
[This review was collected as part of a promotion.] Its a really good phone. The galaxy ai is pretty accurate too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer for gig drivers
on June 29, 2026
Posted by: UberLyfter
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is a beast, especially if you use your phone for work or spend tons of time on the road. They finally trimmed down the bulk this year, so it feels normal in your pocket but unfolds into a massive 8-inch screen.
If you do gig driving like Uber, Lyft, or DoorDash, that big unfolding screen is a total game-changer. Instead of constantly flipping between your navigation and driver apps, you can split the screen right down the middle—keep Google Maps wide open on one side and your driver alerts active on the other. Plus, the screen is insanely bright with a great anti-reflective coating, so you can actually see your maps clearly even when the sun is beaming straight through your windshield. It makes a long shift way less chaotic and stressful.
The AI features are actually useful too. The updated Circle to Search is awesome because it opens in a split-screen window, letting you look up an address or info without losing your spot in whatever you were doing. The AI photo editing is great too—if you take a picture of your cats and there's something messy in the background, you can just tap to erase it instantly.
Overall, if you rely on your phone to make money, navigate all day, or just want a massive workspace that fits in your pocket, it's easily worth it. It’s a super powerful tool for the road.
If you do gig driving like Uber, Lyft, or DoorDash, that big unfolding screen is a total game-changer. Instead of constantly flipping between your navigation and driver apps, you can split the screen right down the middle—keep Google Maps wide open on one side and your driver alerts active on the other. Plus, the screen is insanely bright with a great anti-reflective coating, so you can actually see your maps clearly even when the sun is beaming straight through your windshield. It makes a long shift way less chaotic and stressful.
The AI features are actually useful too. The updated Circle to Search is awesome because it opens in a split-screen window, letting you look up an address or info without losing your spot in whatever you were doing. The AI photo editing is great too—if you take a picture of your cats and there's something messy in the background, you can just tap to erase it instantly.
Overall, if you rely on your phone to make money, navigate all day, or just want a massive workspace that fits in your pocket, it's easily worth it. It’s a super powerful tool for the road.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 7 Phone
on June 29, 2026
Posted by: ChillingTony
[This review was collected as part of a promotion.] I can't ask for a better phone. The AI is incredible, helping you do everything, and the screen clarity is the best. I don't need a laptop anymore; I do everything on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's been a great reliable project.
on June 29, 2026
Posted by: GII4Now
[This review was collected as part of a promotion.] It's been a great reliable project. Battery life and processing could use an improvement. The screen resolution is also an issue when trying to put things in full screen mode
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing device for EVERYTHING!!!
on June 29, 2026
Posted by: Care1230
[This review was collected as part of a promotion.] I have always loved the foldable devices. It's new, different, and fun!
I like the flip but the fold is just amazing for me to look at things on a bigger screen, the battery life is amazing on this phone. Comparing the z fold 4 to the z fold 7... MASSIVE IMPROVEMENTS!!! The camera has definitely improved and gotten a whole lot better!!
Overall only reason I don't have it at 5 stars is because the s pen functions are missing but I love the fold 7!!
I like the flip but the fold is just amazing for me to look at things on a bigger screen, the battery life is amazing on this phone. Comparing the z fold 4 to the z fold 7... MASSIVE IMPROVEMENTS!!! The camera has definitely improved and gotten a whole lot better!!
Overall only reason I don't have it at 5 stars is because the s pen functions are missing but I love the fold 7!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best uograde I've ever made
on June 29, 2026
Posted by: Harper
[This review was collected as part of a promotion.] After years of using the Note series phones, I eventually made the jump to the Z Fold. This has been my new go-to phone. I've upgraded it twice now, and it has changed the way I work and consume content.If you are a multitasker like myself, this phone is a no-brainer. It is durable and withstands both time and usage. The crease is barely existent, and you do not even notice it when you are using the phone. One of the coolest features is the Galaxy AI features, such as image editing tools and the integration of its search ability within settings. I really find those to be super useful. I can basically dictate what I would like done to my photos or the setting I'm looking for, and it helps me work quicker, faster, and more efficiently. Plus, not to mention the tremendous help and usefulness of Gemini.
Altogether, it is a beautiful device that I highly recommend. It also works great with my Galaxy XR.
Value
5
Written by a customer while visiting Samsung US