Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,938 Reviews)
Rating breakdown 2,938 reviews
5 Stars
2,257
4 Stars
494
3 Stars
109
2 Stars
32
1 Star
46
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Customer Rating
4
Love my flip phone does have issues
on June 29, 2026
Posted by: Danners
[This review was collected as part of a promotion.] I have the Galaxy flip phone and I've had it for I think 3 years now the battery gets really hot and the phone does not hold power very well after about a year and a half my screen started to crack along the metal and by the time I checked the warranty to have it fixed it was already too late so yes I have a cracked phone screen it's in the crease where it folds in half I have fixed it by putting a screen protector over it so my fingers don't slide around on the cracked parts I absolutely love this phone due to the size and how compact it is but yes there is a couple of issues with the screen and the battery that is my only complaints otherwise I would say I am probably never going back to a full size phone ever again
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the flip!
on June 29, 2026
Posted by: Beanie5
[This review was collected as part of a promotion.] I love my zFlip 7. It folds and fits nicely anywhere. I love being able to use AI with photos or any questions I need answered. My one recommendation is to protect the hinge, which is very important. I don't see me ever going back to a phone that doesn't flip. This is my second version and absolutely think it is the best phone I ever had. I flip it open and I have a full size phone to work on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on June 29, 2026
Posted by: Sos609
[This review was collected as part of a promotion.] I have always had Samsung phones. So when it was time to "upgrade". I chose the Zflip. We'll what a big mistake that was. It over heats and gets extremely hot. Battery lasts a half a day before I have to recharge. Just randomly shuts off and won't charge if it gets too hot. This is the worst phone Samsung has made to date. Never again!
Value
1
Response from Samsung USBy R&R Team, July 1, 2026
Hi there Sos609, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We understand how important the prolonged and comfortable usage of your device is to you every day, and we would love to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help with the temperature and battery life at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone - fits in girl pockets!
on June 29, 2026
Posted by: ChristmanZoo
[This review was collected as part of a promotion.] Taking pictures and videos, the quality is absolutely amazing! Taking live action sports videos and action shots cannot be beat!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One of my Favorite phones!
on June 29, 2026
Posted by: BanMeliodas
[This review was collected as part of a promotion.] I love the galaxy AI. The phone in general is a massive improvement from the first flips. Only reason it's not a 5 is the inner screen is still a little easy to cause damage from light impacts.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is flipping great!
on June 23, 2026
Posted by: NachoMans
[This review was collected as part of a promotion.] I love Samsung's version of the flip, the Razr isn't on the same level. It is very pocketeble so much so my pants don't fall off because they're so heavy.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey NachoMans, thank you for your feedback on your Samsung Galaxy Z Flip7. We are pleased to hear that you are happy with the design and feel of your device. We have provided links to resources to help you discover all the amazing features of your device, customize to your usage preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this phone!!
on June 22, 2026
Posted by: Sarahlinn04
[This review was collected as part of a promotion.] Wasn't sure if I was going to like the galaxy Zflip7 because I thought it would be easily broken because of the flip parts but I was wrong! This phone is really durable and the graphics on screen are amazing! I play a few online games and it never lags behind plenty of storage too.. if I had to do it again I would absolutely buy this phone over and over!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A definite improvement over the Zflip 5.
on June 21, 2026
Posted by: SC8492
from Eastern Iowa
Expertise:Intermediate
Got into the Zflip bandwagon with the Zflip 5 3 years ago. Decided to upgrade last fall to the 7 and I still love the phone.
It is very practical as it fits in my shirt pocket, quick to start upon opening though the front display has enough info for most of the things I pull it out for. Be it recording a lecture or checking time it does wonders for this college student.
So far the hinge has held up, in spite of a semester of flying metal shavings from machining class that always found its way into my pocket.
The battery is still a tad short lived. I find myself having to charge after 10 hours roughly to keep the battery above 30% from a “full” 80%. Better than the 5 for sure. But I keep a charger in my college bag just in case. Also it gets very hot while charging which was an issue with the Zflip 5. Even in the slower processor mode. This is while WiFi, BT, and Location is active.
As far as responsiveness goes it’s very quick as I said before, even from full shutdown it’s to a usable state within 10 seconds. Which is also faster than the Zflip 5.
I cannot think of a gripe beyond it getting hot while charging.
Wishes: I would love a headphone port or second type-c port to hook up my mini BT adapter which enables me run better codecs like AdaptiveX.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US