Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,938 Reviews)
Rating breakdown 2,938 reviews
5 Stars
2,257
4 Stars
494
3 Stars
109
2 Stars
32
1 Star
46
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Customer Rating
5
EVEN BETTER
on August 9, 2025
Posted by: Psylocke999
[This review was collected as part of a promotion.] I have a Z Fold 6 and a Z Flip 7. I love my Samsung. I'm currently waiting for the tri fold phone before I upgrade mynFold 6. The Flip 7 is even better than it's predecessor. The Galaxy AI is amazing!!! Lightweight yet sturdy and as always light-years ahead technology. Thanks again Samsung for an amazing experience!
Ms. T. Morrison
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Set up nightmare
on August 9, 2025
Posted by: Rons
The phone may be great, but who knows the set up instructions are non-existent and trying to use the smart switch app resulted in tons of issues and hang ups. I've tried their tech help and they barely speak English and have little knowledge of the zip 7. I was trying to get help with the cover screen and they didn't even know what good lock was. I've never seen such bad "support".
Response from Samsung USBy R&R, August 12, 2025
Good day Rons,
Our ultimate goal is to provide our customers with a seamless experience, especially when transferring data from one device to another. Our step-by-step guide will walk you through setting up your Galaxy Z Flip7 so you can start enjoying it right away. We’ve included instructions on how to properly charge your phone and turn it on, a rundown of the initial setup process, and the different ways to transfer data from your old phone to your new Z Flip7. Learn more by checking out the online article linked below. Thank you for reaching out. We’re happy to have you as part of the Samsung family.
Get ready to start using your new Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002366/
Use and customize the Galaxy Z Flip6's FlexWindow
https://www.samsung.com/us/support/answer/ANS10003463/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Our ultimate goal is to provide our customers with a seamless experience, especially when transferring data from one device to another. Our step-by-step guide will walk you through setting up your Galaxy Z Flip7 so you can start enjoying it right away. We’ve included instructions on how to properly charge your phone and turn it on, a rundown of the initial setup process, and the different ways to transfer data from your old phone to your new Z Flip7. Learn more by checking out the online article linked below. Thank you for reaching out. We’re happy to have you as part of the Samsung family.
Get ready to start using your new Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002366/
Use and customize the Galaxy Z Flip6's FlexWindow
https://www.samsung.com/us/support/answer/ANS10003463/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love that the phone is so compact.
on August 9, 2025
Posted by: Jeremysb
[This review was collected as part of a promotion.] The phone screen is wonderful yet, I still cannot believe how they did to put on such a quality screen that is both flexible .
It has excellent range, the battery life is excellent and lasts a long time when you play.
I love AI in the photo building now I feel like not good living from it.
It has excellent range, the battery life is excellent and lasts a long time when you play.
I love AI in the photo building now I feel like not good living from it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!!
on August 9, 2025
Posted by: Nicholediane
[This review was collected as part of a promotion.] I do have to say that I really love this phone. I have been an apple girl for years because I thought thar everything else was junk but I was completely wrong. After using my new phone for just one day I am loving it. It is so light and compact. Not at all heavy like my old.iphone. Well it wasn't actually old. It was a 16 pro max but compared my new phone it was junk. Nice job. Samsung. I don't know what took me so much to switch because all my appliances and tvs are Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Made the Switch!
on August 8, 2025
Posted by: 5yearSwitch
[This review was collected as part of a promotion.] I recently switched back to a Samsung after 5 years and so far I'm loving the experience. I miss the customization and the sheer amount of things you can do, plus I really love the design of the Flip 7. From being able to place icons wherever I want, to being able to streaming videos and watch it on the cover screen (and type), the time I've had with my phone has been pleasant. I'm even convincing my mom to switch back to Samsung since we both like the flip phones. I am still getting used to the keyboard, as it's slightly different from Apple, but it's nothing major. I think I'm gonna be happy for a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My first Flip
on August 8, 2025
Posted by: Flippingforyou
[This review was collected as part of a promotion.] So far it's a great phone, lots of features. I love that you can fold it for easy storage in your pockets or purse. Big screen, beautiful sound. Only downside batt don't last as long as my iPhone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's good but...
on August 8, 2025
Posted by: Player2
from Philadelphia
Expertise:Expert
Great phone bur the issue is that it doesn't bring a charging base. So I can't even use that fast charging feature. Takes about 2 hours to charge my phone from 40% to 100% other than that, it's great phone.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is an improvement
on August 8, 2025
Posted by: Gbenaparo
[This review was collected as part of a promotion.] The keyboard's artificial intelligence interface is quite appealing in my view. It presents a level of efficiency that is truly impressive. The design of the interface also seems very well-considered in its approach. Overall, the features make using it a pleasure, enhancing the typing experience. It is a testament to thoughtful design.
Value
5
Written by a customer while visiting Samsung US