Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,938 Reviews)
Rating breakdown 2,938 reviews
5 Stars
2,257
4 Stars
494
3 Stars
109
2 Stars
32
1 Star
46
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Customer Rating
5
I love my phone!
on August 10, 2026
Posted by: Lovezflip7
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip7 isn't just a phone, it's a conversation starter. I love when people see my phone and they tell me how cute it is. I love how it combined cutting-edge technology with a compact, stylish design. I love my phone! The vibrant display and the many ways I can customize it keeps me on my toes! I love the powerful features, and seamless experience on T-Mobile's network make it the perfect device for work, entertainment, and staying connected. Every day, it reminds me why innovation matters.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on August 10, 2026
Posted by: Lovemyzflip
[This review was collected as part of a promotion.] I switched to android from using iphones the past 10 years and couldn't be happier. I chose the Z flip 7 and I get tons of compliments on it. I love all the AI features and it seams perfectly with my laptop and other Samsung products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice Phone but
on August 10, 2026
Posted by: NauTgrl
[This review was collected as part of a promotion.] The main issue I had with this phone is the lazy pixel and or dead pixel.
The parts were on back order for months to fix. The insurance company charged me for a replacement when it was a software issue. Also I wish the phone came with a S-pin. Other then that, its not a bad phone to use.
The parts were on back order for months to fix. The insurance company charged me for a replacement when it was a software issue. Also I wish the phone came with a S-pin. Other then that, its not a bad phone to use.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy Z Flip7 with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you troubleshoot this experience. We have also provided a link to the Samsung Support Team to assist you further any time you have questions, or if your frustrations are ongoing. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
great phone, ok camera, bad battery
on August 10, 2026
Posted by: natphone
[This review was collected as part of a promotion.] I love the novelty of having a flip phone but unfortunately the camera isn't great and the battery life is terrible. I have to charge 2-3 times a day and support has not been helpful at all.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really impressed
on August 10, 2026
Posted by: Renegade
[This review was collected as part of a promotion.] I chose the Z Flip7 and was really impressed with the performance and battery life. Lasts me all day and does what I need. Went from a OnePlus 8T to this and it was much needed. I use it for pretty much everything. Gaming, streaming, etc etc. Great phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wouldn't go back
on August 10, 2026
Posted by: Durango
[This review was collected as part of a promotion.] I chose the flip phone because it fits nicely in my front or back pocket. It's not bulky like other phones and fits in my small hand bag. Love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than flip 8
on August 10, 2026
Posted by: Jod117
[This review was collected as part of a promotion.] Already said it in title, not sure why y'all would even come out with a flip 8 that overall is exact same as flip 7 but can use the money or funds overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on August 10, 2026
Posted by: Iivy92
[This review was collected as part of a promotion.] I really enjoy this phone everything a new one comes out I always upgrade to the new one , I love how is so compact and it fits in any purse I use , I also love that I could put cute cases on it , I would really recommend this phone.
Value
5
Written by a customer while visiting Samsung US