Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,938 Reviews)
Rating breakdown 2,938 reviews
5 Stars
2,257
4 Stars
494
3 Stars
109
2 Stars
32
1 Star
46
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Customer Rating
4
Love the small screen accessibility
on August 26, 2026
Posted by: kyamono
[This review was collected as part of a promotion.] I needed to upgrade my old phone and I chose to give samsung a try. I love using the smaller screen for easier and quicker access to necessary apps for work. The small size when flipped also helps keep my phone out and near me without taking too much space, very portable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Front of the phone gets really HOT
on August 26, 2026
Posted by: dojijo
from los angeles CA
Expertise:Intermediate
I think this phone is worst phone I ever had all my life. This phone gets really hot at the front when I plug in to charge and after 5min of using phone I can't hold it because it get too hot.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 27, 2026
Hi there Dojijo, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how distressing it can be when your device is not meeting your expectations, or does not feel comfortable for prolonged usage. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Zflip 7 my favorite choice
on August 26, 2026
Posted by: Flipped4z7
[This review was collected as part of a promotion.] I chose the galaxy flip 7 because I love the size of it being able to put in my front pocket but still having a full size phone is amazing no more sitting on my phone while in back pockets. Its the coolest thing since crushed ice this is my 3rd one and I will keep choosing them!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Issues which got worse
on August 26, 2026
Posted by: Elle
I bought this phone 12 months and 2 weeks ago. I started to see problems with the screen around 3 months ago. I noticed issues few months after getting it but It was always got fixed after restarting and I could not start repair because it was working. Also, I would just forget about it. Who wants to give away personal phone unless it's absolutely necessary. But here we go: Now that it's only few weeks over a year, my phone's screen (half) is black and I found out that it's not under a warranty any longer. How can such an expensive phone become useless in a year? Not chipped, no cosmetic damages, looks like a brand new. I am supposed to pay monthly bill next 2 years for a phone which is not working properly. I am not buying any Samsung phone any more. I had around 8 Samsung phones over the years but this one the worst!
Response from Samsung USBy R&R Team, August 27, 2026
Hey Elle, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important your device is to you every day for a range of tasks, and how frustrating it is when it is not operating as intended. We have provided a link to the Samsung Support Team and UBreakIFix to help you discover the repair option that best aligns to your needs. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
This products quality is amazing
on August 26, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] This product makes answering a call or text simple while driving the battery life is outstanding and the features of this product stand above the rest not to mention the quality of the camera! Ive captured insane photos an videos with this product I also love how within the 2 plus years of having this product not one Crack on screen or any other damage to my phone after numerous drops. I'll stick with Samsung mobile devices from here on out! Thanks Samsung for saving me tons of money!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Z Flip 7 2026
on August 24, 2026
Posted by: LovestoFold84
[This review was collected as part of a promotion.] I chose the Z Flip 7 because of its form factor. I really enjoy the fact that it folds into half a phone and it does not take up much room in my pocket. The ability to take selfie with the back camera also really come in handy, it can be quite hard to take a selfie having to hold a full size phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Is Stellar–Early flip models jad quirks
on August 23, 2026
Posted by: Frankie
[This review was collected as part of a promotion.] I have every Samsung device that links to each other you could even imagine. Samsung Z Flip Phone, the Samsung Buds Pro3 and the 2 before, the Samsung Ultra smartwatch, the Samsung 4k TV's, and the Samsung A11 WiFi Tablet. I chose Samsung because it was easy to use, easy to connect, easy to upgrade, and be interchangeable. The early flip had screen warranty flaws, but the New fold and flips have been ironed out and that is normal. I use my Samsung to write And Draft fully briefed Notions for Court, and it is easy, and Samsung built it that way!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent AI features
on August 23, 2026
Posted by: FlipityFlipLove
[This review was collected as part of a promotion.] My galaxy flip 7 AI features is absolutely the best. I use the features all the time. From picture taking, converting audio to text, to screening phone calls, I am so glad that I chose the galaxy flip 7. I can't wait for my next phone upgrade. I might even try the galaxy fold.
Value
5
Written by a customer while visiting Samsung US