Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,938 Reviews)
Rating breakdown 2,938 reviews
5 Stars
2,257
4 Stars
494
3 Stars
109
2 Stars
32
1 Star
46
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Customer Rating
2
Z flip review
on August 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Hinge wears out quickly , purchased the shatter proof case for it. First time it dropped back of phone cracked. Screen also on left side
Value
2
Response from Samsung USBy R&R Team, August 13, 2026
Hello JayMckerrihan, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how distressing it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team to assist you with any options available to you to resolve this experience with your device, and offer assistance with protective accessories. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone brings back nostalgia and looks ahead
on August 10, 2026
Posted by: TechnicalPenguin
[This review was collected as part of a promotion.] I chose this device after being quite happy with my S24 Ultra, I needed something compact since I would be carrying 2 phones for work. Not only did this bring back the nostalgia of the flip it took it way beyond expectations. Not having to open the phone to show your boarding pass, putting it in center console for navigation and always having enough space. Spectacular photos to share all the trips. On-demand AI assistance where its needed. Have other Samsung products? Even better everything working with everything Samsung in their well designed ecosystem. Don't wait for tomorrow's features on other devices get them today running flawlessly on all of Samsungs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, minor issues.
on August 10, 2026
Posted by: Nikiko
[This review was collected as part of a promotion.] Overall, this phone is great and has great specs. However, it seems like I lose battery much quicker then my other galexy phones I've had in the past, and it also feels longer to charge. Additionally, there are some apps that are not supported on this app and makes things inconvenient. Those are my only issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fun and so customizable!
on August 10, 2026
Posted by: LighthouseOnMars
[This review was collected as part of a promotion.] I have to admit I first considered getting the Z Flip for nostalgia. I remember the days of having a flip phone, and just clicking it closed and throwing it in my purse without a care. The ZFlip 7 has gone above and beyond what I expected though!
It takes the Samsungs Galaxies already incredibly customizable features, and turns that up to 1000. I have had so much fun making this phone my own and customizing it to fit my exact needs.
An unexpected bonus was the front screen. I hadn't thought of using it beyond just putting some fun GIF's to play on it, but the customization options it are endless and now has become one of my favorite features.
I thought this was going to be a fun phone to have for a year and then go back to the Normal Galaxy brick phones. But now, I choose to stick to the flip/fold family as the design and features have just absolutely wowed me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fun and so customizable!
on August 10, 2026
Posted by: LighthouseOnMars
[This review was collected as part of a promotion.] I have to admit I first considered getting the Z Flip for nostalgia. I remember the days of having a flip phone, and just clicking it closed and throwing it in my purse without a care. The ZFlip 7 has gone above and beyond what I expected though!
It takes the Samsungs Galaxies already incredibly customizable features, and turns that up to 1000. I have had so much fun making this phone my own and customizing it to fit my exact needs.
An unexpected bonus was the front screen. I hadn't thought of using it beyond just putting some fun GIF's to play on it, but the customization options it are endless and now has become one of my favorite features.
I thought this was going to be a fun phone to have for a year and then go back to the Normal Galaxy brick phones. But now, I choose to stick to the flip/fold family as the design and features have just absolutely wowed me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung ZFlip 7 is amazing
on August 10, 2026
Posted by: Mthrash
[This review was collected as part of a promotion.] This has been my favorite phone. Im so happy I chose this model. Its sleek and up to date. And I can easily multitask using it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A surprisingly great phone
on August 10, 2026
Posted by: Rolie83
[This review was collected as part of a promotion.] The flip series was questionable due to the constant wear on the screen. Meaning, opening a d closing it so much. I chose the flip 5 out of curiosity and to see if it was something that fit my needs. Yes, it very much does, especially when I only use any phone for photos/videos, gaming!!!, and streaming. I had upgraded to the flip 7 hoping it would be just as good, no disappointment. Its compact, light, and adjustable, being able to stand it up on a surface to take video or stream is great! Being able to have multiple windows open at once with it open or using the screen on the front has come in handy more than once. The resolution is great, processor is decent ( would like it to be a little faster). A major downside I've have is it gets extremely hot very quickly while playing games or sitting in the car when its hot out. I know that any phone in the heat will do this or in the sun. I'll say it again, I really love how compact it is!!! Doesn't take a lot of space up, nor does it weigh a whole lot, though a thinner lighter version would be amazing. I do plan on staying with the flip series as long as it keeps improving. Over all, great phone. I definitely recommend it for those who like a smaller, more productive phone. Lastly, the screen for both the flip 5 and flip 7 seems to be alright.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The device has great features.
on August 10, 2026
Posted by: PinkAngel
[This review was collected as part of a promotion.] I was in need of a new phone and im glad I chose this phone. I love it.
Value
5
Written by a customer while visiting Samsung US