Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,938 Reviews)
Rating breakdown 2,938 reviews
5 Stars
2,257
4 Stars
494
3 Stars
109
2 Stars
32
1 Star
46
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 512GB (Unlocked) - Jet Black
Customer Rating
2
Disappointed With the Galaxy Z Flip 7
on August 17, 2026
Posted by: Nessa04
[This review was collected as part of a promotion.] I really wanted to love the Galaxy Z Flip 7, but I’ve been pretty disappointed with it. The phone frequently freezes, which is frustrating when trying to use it. It also gets noticeably hot during normal use, and the camera quality isn’t as good as I expected, especially for a newer phone. Overall, I expected much better performance and camera quality for the price.
Value
2
Response from Samsung USBy R&R Team, August 19, 2026
Hi there Nessa04, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We underestand how disappointing it is when your device is not meeting your expectations, or functioning as intended. We have provided links to resources to help you with the freezing you mention, and the temperature of your device. We have also provided a link to the Samsung Support Team to assist you further any time you believe your device is not operating as intended. WE appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Love hate it jk love it
on August 17, 2026
Posted by: Nikosis
[This review was collected as part of a promotion.] Love it reminds me of an old school phone & I live the mini screen when it's folded th3 best & a side finger print scanner! The bedt! I hate on screen finger print scanners they sicken me l! Please keep making the side finger print scanners PLEASE I B3G OF U SAMSUNG!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone, hate how HOT it gets
on August 17, 2026
Posted by: Ferlov
[This review was collected as part of a promotion.] Let’s be honest, I chose the Galaxy Z Flip 7 because I love everything about this phone. The design, the size, the features, all of it. But this thing gets HOTTTT Like, isn’t the whole point of having a device with all these features to actually use them? If I’m using the camera, multitasking, watching videos, or just using it heavily, it shouldn’t be getting this hot. Also, keep in mind I don't like putting a case on, so all the heat is on my hands.
I really do love the phone, but Samsung needs to work on the heat because I want to actually use all these features without feeling like I need to let the phone cool down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Flip 7 is Perfect for Me
on August 17, 2026
Posted by: Love2Sk8forever
[This review was collected as part of a promotion.] I chose the 7 Flip 7 to upgrade me from my Z Flip 5. The camera and outside display on the 7 are perfect for me (big upgrade). I love the form factor of the Z Flip and also enjoy being able to open it when I want a bigger screen. I don't think I'll ever buy another type of phone. I tried Flip phones from other companies but Samsung Flip phones are the most reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great and flips closed and compact
on August 17, 2026
Posted by: Beanie
[This review was collected as part of a promotion.] I chose the zFlip7 because I had an older model flip phone and saw the 7 had much more features. I love how it folds into a compact size and never falls out of my back pocket. I get so many "wows" when someone is next to me and I close the phone. They want to see how it works and are amazed at how the screen doesn't have a line on it. They even touch it and are amazed. I can't imagine going back to a full size phone, the flip has all the features compared to any top model phone with the ability to flip into a compact size. I also love how the screen when closed will show notifications without opening the phone. I can accept or reject calls, see messages and other various data. I highly recommend the Samsung flip phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my flip
on August 17, 2026
Posted by: Em5999
[This review was collected as part of a promotion.] I picked up the Flip7 a few months after it first came out, a little nervous but excited, and I totally don't regret it. This phone is so much fun and amazing; it's been easy to use. Everything just works so smoothly, and it makes my day-to-day so much easier. I've been having a ton of fun checking out all its features. Honestly, I'm really happy with it, and I'll choose Samsung till the end!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my flip
on August 17, 2026
Posted by: Em5999
[This review was collected as part of a promotion.] I picked up the Flip7 a few months after it first came out, a little nervous but excited, and I totally don't regret it. This phone is so much fun and amazing; it's been easy to use. Everything just works so smoothly, and it makes my day-to-day so much easier. I've been having a ton of fun checking out all its features. Honestly, I'm really happy with it, and I'll choose Samsung till the end!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Z Flip is one of a kind!
on August 17, 2026
Posted by: ShuggaThaGemini
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip7 delivers the perfect blend of pocket-sized innovation and personal flair, solidifying its spot as the ultimate customizable foldable device. I usually talk about the option to have multiple windows open at once but I want to take a moment and acknowledge the customizing features.
Samsung perfected the hardware, but the real magic is how seamlessly the software lets you express your personal style across every display:
FlexWindow Cover Screen: You aren't stuck with just one vibe. You can queue up multiple wallpapers, animated GIFs, and short videos so the outer display cycles through a fresh look every time you wake it.
Lock Screen: Deep customization allows you to match clock fonts, color palettes, and widgets directly to your chosen photo deck.
Home Screen: You can seamlessly transition your layout from the cover display to the inner screen using customized icon packs, custom color palettes, and dedicated app grids.
If you want a phone that feels uniquely yours inside and out, the Galaxy Z Flip7 is unbeatable. So happy I chose my Z Flip 7!!!!
Samsung perfected the hardware, but the real magic is how seamlessly the software lets you express your personal style across every display:
FlexWindow Cover Screen: You aren't stuck with just one vibe. You can queue up multiple wallpapers, animated GIFs, and short videos so the outer display cycles through a fresh look every time you wake it.
Lock Screen: Deep customization allows you to match clock fonts, color palettes, and widgets directly to your chosen photo deck.
Home Screen: You can seamlessly transition your layout from the cover display to the inner screen using customized icon packs, custom color palettes, and dedicated app grids.
If you want a phone that feels uniquely yours inside and out, the Galaxy Z Flip7 is unbeatable. So happy I chose my Z Flip 7!!!!
Value
5
Written by a customer while visiting Samsung US