Customer reviews from greenworkstools.com
Greenworks - 80V 42" CrossoverT Riding Lawn Tractor, CRT4282 - (4) 6Ah Batteries and 600W Charger
Average customer rating
4.5
(261 Reviews)
Rating breakdown 261 reviews
5 Stars
176
4 Stars
57
3 Stars
13
2 Stars
6
1 Star
9
94%of customers recommend this product.
(
197 out of
209)
Customer Reviews for Greenworks - 80V 42" CrossoverT Riding Lawn Tractor, CRT4282 - (4) 6Ah Batteries and 600W Charger
Customer Rating
2
Quite
on March 18, 2024
Posted by: Green useless
The 42” riding mower has truly disappointed me with shutting down continuously; support is minimal at most; replacement parts took a few weeks causing more headaches than when I first needed to mow. Error codes overheating or other codes caused issues in cold weather alike. Waiting in 40 degrees now for this thing to start so I’m gripping on the review page!
Response from greenworkstools.comBy Greenworks, March 19, 2024
Dear valued Greenworks Customer,
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you.
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
My new favorite toy
on March 12, 2024
Posted by: Auntie180
[This review was collected as part of a promotion.] My 80V zero turn mower with bagger has left a clean cut and no leaves. The bags filled faster than I expected but I'm getting better at anticipating how much is enough.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Bagging leaves.
on December 18, 2023
Posted by: Treebeard
Update after using bagger accessory for autumn leaf removal. Love it. Maybe not quite as thorough as a high powered leaf blower but so much easier and quieter and it gets the job done. The mower blades chop the leaves so some of the pieces fall down into the turf. I found that if there's a thick layer of leaves then running over the yard with the bagger chute removed and the mulch plate installed and then re-installing them for a second run creates a much finer mulch suitable for garden beds. It also means I only need to empty the bags twice instead of 6 times. The chute and mulch plate are easy to swap on and off with just a philips screwdriver and small pair of channel lock plyers. The two bags are easy to remove and empty. Just keep an eye on the transparent section of the chute, and as soon as you see the leaves swirling around the bags are full. If the chute does get clogged it's very easy to unhook and clean out. Also the plastic hood over the bags doesn't really need to have the strap engaged every time as it stays fully closed even when the bags get over-filled. BTW, it's probably much less effective if the leaves get wet, so I'll mow them 4 or 5 times in the fall if rain is frequently in the forecast. I still use an electric leaf blower to get them away from trees and shrubs, etc, and for cleaning off the mower before putting it away.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it pro 60v 42” riding mower
on November 8, 2023
Posted by: Big Little Mower
from NW Pa
Gender:Male
We bought this tractor 3 yrs ago. Going from a 1/3 acre to over 1 acre of hilly yard I am throughly impressed. I had to figure out the best way to mow so I had enough battery. At first I was near 10% when through mulch mowing now it’s anywhere from 20-30% battery left. I clean after ever mow underneath. I love the braking feature when going downhill as it won’t let you speed to fast which helps on the steep banks(30* slope) which I go down. Love it! Only negative is the parking brake hasn’t worked since we got it.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Buyer Beware!
on September 1, 2023
Posted by: TeeBee
from New York
Gender:Female
I've had this mower a little under two months and yesterday it suddenly stopped working. I was on the phone with support yesterday and today and they were very helpful troubleshooting, but my issue can't be resolved remotely. They found a certified shop that will repair it, but I will be responsible for negotiatiing transportation with the shop and will be on the hook for the expense of getting their broken product there, which is 30 miles away.
I was very pleased with the mower up until about noon yesterday. But I am beyond disappointed that A) the mower broke down so soon after purchase - I think I only used it 15 times or so, and B) that their warranty only covers parts and labor and not the entire expense of repairing their faulty product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 5, 2023
Hello TeeBee,
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you.
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
strong performance on slopes, engineering flaws
on August 25, 2023
Posted by: hillyacre
from New York
Gender:Male
I love the clean air and relatively quiet operation! I am impressed with how effectively the mower manages hilly terrain. I added chains to the rear wheels, and it doesn't hesitate on the steepest of our slopes. However, the motors running the cutting blades could benefit from more power. I use the mower to cut a 1 acre meadow with thick grass, and even on the highest setting, I have to proceed very slowly, with the blades occasionally getting bogged down (at this speed, I can cut half to three quarters of the acre on one charge). Assembly was straight forward, and operation is easy, as long as you remember to press break pedal when starting the mower. Plastic cover around the base of steering wheel was cracked during shipment and I am requesting a replacement.
Overall, this is a solid choice considering the scarcity of electric mower tractors (zero-turns are a nightmare on uneven, hilly terrain). The reason for removing two stars is due to several hardware and software engineering issues:
1. There is no easy way to remove the mowing deck. Electric wires are bolted to the deck with several clamps, making deck removal a complicated task. This means that cleaning the deck and sharpening the blades requires having a lift to get under the tractor.
2. There is a safety feature that stops the blades when in reverse. This makes maneuvering in tight turns really frustrating. The reverse blade button is useless unless you rig it to be pressed constantly.
3) As mentioned by others, the omission of a charging port that would simplify overnight charging is another annoyance.
Pros: Convenient, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 25, 2023
Hello hillyacre,
Thank you for your review. We are glad that you are enjoying the overall performance of this lawn mower and we greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
Thank you for choosing Greenworks!
Thank you for your review. We are glad that you are enjoying the overall performance of this lawn mower and we greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
Thank you for choosing Greenworks!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love the mower
on July 17, 2023
Posted by: Tim1946
from Dexter NY
Gender:Male
Very quiet I've used it every week. It does an excellent job on the lower blade speed. Hills are not a problem. The only thing I would suggest is that it should have some sort of brake as I turned the key off when I was on a slope and the mower took off with no way to stop or steer.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
80 volt zero turn
on July 12, 2023
Posted by: ricky 1463
from boiling springs SC
Gender:Male
bought this pro 80 volt zero turn last fall of 2022. It is now a pleasure to cut grass .. very quiet and fast . i can not imagine ever going back to gas mower.. my first greenworks tool was a 80 volt leaf blower 3 years ago. I now own a chainsaw ,edger,trimmer.hedge trimmer. Love them all great company that makes great products
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com