Customer Reviews for Brother - Laser Fax/Printer/Copier - White
Customer Rating
5
Fax/ Laser printer
on May 12, 2013
Posted by: marshhen
from Palm Beach Gardens, FL
I bought this product after buying the J220 printer. Needed a fax capability and liked this brand for the ease of set up and ease of use. Compact design for home or small office use.
machine received in good order and put into service on 4/29/13, worked fine for two days. It stopped picking paper out of tray and displayed "no paper" message, tried more/less paper, shuffled paper, cleaned rollers, etc. to no avail. Called service and helpful operator had me adjust paper guides, machine successfully made to copies while still speaking with service. Hung up and returned machine to service ... same problem again..retried all as before. Now it works sometimes and sometimes it doesn't. I use fax extensively in my business, sending and receiving contracts, quotes, etc. and cannot have a machine that only works sometimes. I have 2 other brother fax machines and a brother printer that I'm quite happy with, but something needs to be done about this machine ASAP Sent another email 3 days later, received response to call service again and wait on line to go through the same procedure again. I have now owned this questionable product for ten days and got two days of use. Service seems to be non-existent. I would advise any potential purchaser to carefully consider my experience before ordering this product.
Great product: scans VERY fast even in Superfine mode, sends out quality faxes (so we've been told), very quiet, lots of good options. You won't be disappointed. This is actually our second Brother fax. Had to finally replacing the older model after MANY years of faithful service.
The 2840 was easy to set up, receives & sends faxes quickly however this is not like the old Brother fax machines that would retain memory and print incomplete faxes if the source was disconnected and reconnected. This machine is better purposed for outgoing faxes and I would not recommend using as sole source for incoming faxes.
Has been 1 week since I purchased this fax machine and so far so good!! It work fast, and simple to use..! I Recomend this machine to small business use..