Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
84
4 Stars
53
3 Stars
21
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
136 out of
178)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
2
Worked well until it didn't
on September 14, 2020
Posted by: Noreaster
[Employee of philipsglobal] Bought for my son. It worked well for a few weeks and then we lost power during a thunderstorm and it hasn't worked since. The light works but I cannot reset the clock, none of the buttons do anything.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 15, 2020
Hi there,
We are sorry to hear you are experiencing this inconvenience with your Wake-up light. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We are sorry to hear you are experiencing this inconvenience with your Wake-up light. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Good If You Know How to Use & Set Expectations
on August 20, 2020
Posted by: EMS20
Gender:Male
Verified Purchase:Yes
This is my second unit of the Philips HF3520 Wake-up light. I did not purchase this second unit because I loved the first one so much I just had to give it as a gift or add it to another bedroom -- I got it because the first one died after 5 years of ownership. Therein lies one issue that you either get comfortable with or search for something else: this clock/light cannot be repaired -- once it goes, it goes. There is no possible means to replace the light and the product itself can be very "quirky". It is not exactly a feat of engineering perfection: when it works, it is a stellar sunrise wake-up clock -- but it doesn't always work and the controls can be incredibly annoying. Further, the possibility of the light first going "haywire" and then eventually dying is not insignificant. If you have that set of expectations and understanding, you will enjoy the light (when and while it works and once you have mastered the controls).
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Good While it Lasted
on August 17, 2020
Posted by: Lisa G.
I loved the light while it worked. It made getting up on dark winter mornings easier and I also noticed it helped improve my mood. The sunrise light that gradually brightens the room has stopped working. That is the whole point of the product for me so without that it is now useless to me. I found the light expensive to begin with but now that the light had stopped working after 2 1/2 years it was definitely a lot to pay for such a short period of time. Having read other similar reviews of the product malfunctioning after a short period of time I am not willing to risk spending that amount of money again especially as there are other companies selling similar products for much less. Even if they stop working after 2 years I'll still be ahead of the game moneywise.
Response from philips.comBy Philips Consumer Care, June 3, 2021
Hi there,
Thank you for taking the time to leave a review. We regret hearing that some of the features of your wake-up light stopped working, especially knowing of the positive experience you had until then. We would like to see how we can help and find a solution to this issue. If this is something you are interested in, feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review. We regret hearing that some of the features of your wake-up light stopped working, especially knowing of the positive experience you had until then. We would like to see how we can help and find a solution to this issue. If this is something you are interested in, feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Cesse de fonctionner une fois la garantie passée
on July 30, 2020
Posted by: DorotheaB
Gender:Female
Même problème citée par Jack, a cessé de fonctionner du jour au lendemain sans avertissement ou autre problème visible. Crépitement et voyants lumineux où s’affiche l’heure. Dommage, c’est un produit que j’ai adoré, mais pour le prix, je m’attendais à une durée de vie plus longue, au moins 5 ans.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Leopard41
Gender:Male
Verified Purchase:Yes
It is not an internet connected device. It gently wakes you either with a light or an gentle audible alarm that sounds like a bird chirping.
Written by a customer while visiting philips.com
Customer Rating
2
Good clock, high cost, very short life span
on April 29, 2020
Posted by: emankcin
I thought long and hard before purchasing such an expensive alarm clock. Mostly, I have been pleased with it. The gently increasing brightness is nice. However, shortly after the 2 year warranty expired, it started malfunctioning big time. It re-sets itself every few hours, flashes the light and the numbers, and abruptly turns on and off. Although it technically still can light up, it is no longer functional. I didn't expect it to last forever, but 2.5 years seems like a really short life for such a fancy item. As much as I really liked the clock, I will not purchase another one as the cost and waste are too high. I'm also going to be a little more cautious of Philips' products.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 14, 2020
Hi emankcin,
Thanks for taking the time to write this review. We are sorry to hear that even though you really enjoyed the Wake-up Light, it seems it has quit working like it should.
If you wish to discuss this further, or if you have any further questions please do not hesitate to contact us via Facebook (@Philips) or Twitter (@PhilipsCare). We're available 24/7.
Kind regards,
Thanks for taking the time to write this review. We are sorry to hear that even though you really enjoyed the Wake-up Light, it seems it has quit working like it should.
If you wish to discuss this further, or if you have any further questions please do not hesitate to contact us via Facebook (@Philips) or Twitter (@PhilipsCare). We're available 24/7.
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
Super le temps que ça dure; approx 2 ans !
on April 16, 2020
Posted by: Jack_1
Gender:Male
Ne fonctionne plus du jour au lendemain. Le réveil clignote et émet un frétillement inquiétant.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Broke after three weeks
on April 14, 2020
Posted by: CR2525
Gender:Male
After 3 weeks of working fine, the light began to turn off once the alarm time was reached (the opposite of why I bought this product). After doing a reset, it worked for 2 days well, until it started again now making a nonstop stream of the "clicking" noise as if I was touching it (I wasn't).
Response from philips.comBy Philips Consumer Care, April 15, 2020
Hi there. Thanks for taking the time and writing this review. We are sorry to hear that the Wake-up Light is not working properly, and understand this is an inconvenience for you. We recommend getting in touch via social media to look into this further. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Kind regards,
Written by a customer while visiting philips.com